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Justfly.com

2.7

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Justfly.com Reviews Summary

JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.

This summary is generated by AI, based on text from customer reviews

service
745
value
703
shipping
313
returns
514
quality
614

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California
2 reviews
3 helpful votes
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It's quick and easy
November 24, 2015

I went home to Calgary this summer and I needed to book a flight ASAP. This is my first time to book online, I usually do it with my local agent. Apparently, they had to close shop because the owner needed to fly for the summer as well, but that's a different story.

Anyway, this is how I discovered JustFly. I really did not know what to do at first, thank goodness they have their 1-800 number on the website. So, I dialed the number and the agent on the other line was able to help me book a round trip ticket.

JustFly is the best and they made my summer awesome.

Date of experience: November 24, 2015
California
2 reviews
2 helpful votes
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I tried Justfly.com when I was looking for an affordable flight to the outback. I can say so far that they are the best travel agency that I've encountered. The booking procedure is swift and the website is very user friendly, unlike other websites, where I need to click a lot of links before I get to the information I needed.

My Australian trip was memorable thanks to them. I called them prior to my flight and they provided all the additional information that I needed.

Add to that, their call center was very accommodating. Honestly, I had initial hesitations when I dialed their toll-free number because of the negative reviews about their customer support. However, Cathy, the agent on the other line, proved those reviews wrong.

I think some negative reviews about the website were just overrated. Keep up the good work guys!

Date of experience: November 23, 2015