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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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I always book with Justfly. They always offer great deals and I usually find them. Love this website.
Quick, cheap, and easy. We love booking through just fly. We know if we have any issues or changes, we can make a call to customer service and have that issue resolved quickly.
I just love Justfly. The site is very easy to use. It always have the best prices.
I was surprised at how thorough Justfly.com is. It gives you so many more choices with all the options I needed. Nothing was hidden either. I could add options and then immediately see what the new cost would be. Then the website kept track of where I was going with the decision I was about to take and even reminded me the next day by email where I had left off in deciding what to do. I needed that in order to keep up with the decision making process. Congratulations, JustFly for a job well done.
JustFly is so easy to use and I have not yet been let down in finding the least expensive fair. Use it all the time.
My flight was wonderful. All but the transfer to a smaller plane their were only 13 of us that included the Captain and the crew. It was kinda rough but all in all. It turned out jus fine.
Overall good but the site should have an option to email itinerary to other people.
No seat choice granted although the site sent me to a page to select a seat. Also the carryon baggage requirements are not clear at all. What can be carried on as in bag size!
My experience was great. It was easy to navigate through website.
I appreciate the grid format of the alternate dates function. But I wish you could sort flights by the date they arrive rather than the day they depart.
This is our first time using the site. We feel that it's a great site and easy to use.
First time booking with Justfly. Recommended by a friend. Easy to navigate along with decent prices.
It was easy and great to follow, very good price on my fligh to Italy, it's the first time I am using this site, i will tell family and friends about the site, I am happy that the airline that I pick was in my choices
Easy and convenient. I like the payment options, as well as giving you the other options in choosing the best flight for you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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