On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I bought a couple of tickets and the experience was nice and clean, very fast and everything went as it should. Good job!
I fly internationally at least 2-3 times each year and I have used Justfly for at least 10 years. I always find the best deals on Justfly. I'm talking about the most convenient and logistically sensible for the price. No two stop overs with minimum to impossible times for layovers - those have to be cheap! I have found non stop from the west coast USA to London, UK for amazing prices well undercutting all others. If the airlines make changes Justfly gives plenty of notice and the changes tend to be minimal. So far the flights have all gone smoothly without incident. Thank you Justfly!
I always use just fly as it has great deals on flights
Reserving my flight To Johannesburg, SA was very easy and I'm thrilled with the price I got! I just hope the trip goes as well!
I was busy working and my intuition thought me to check on the fight ticket that I've been trying to get for the past three months. I googled the search for the destination I wanted. The search came with an interesting price. At first I tried two other websites, I did not like what they had to offer. JustFly was my third choice, and it happened to be the best one, the price was good and the service outstanding and quick! Thanks to JustFly, I will use your service again in the future
Tried to charge date couldn't so had to cancel and was charged a huge fee for that. Not pleased at all
It all took place in a timely manner, very happy. Dealing with travel can be a very stressful experience, it is good to have things go smoothly, thank you JustFly!
A scam, pure and simple. They simply lie about the ticket class and then leave you to sort out the details. I bought a standard economy class ticket at prices higher than others because I needed checked baggage. After lots of misdirection (and conveniently enough the 24 hour refund period) I was told i was incorrect (despite the screen shots and Just Fly's own confirmation email). A straight out hustle, and I guess not much to do about it. Hope this helps others...
Meilleurs prix avec une compagnie reconnue ainsi qu'un bon service en français
I have been a loyal customer of Southwest, but moving to the West Coast has made travel more of a cost challenge. I hope on Justfly, punch in dates and destination, and boom! There are my best choices... a variety of choices, so I can tailor my travel! It's perfect for my needs!
I love having an easy booking and also am so in love with being able to have a payment plan!
Pretty easy to use the website to check out the flights.
I always book with JustFly. They give me the best rates and the best times. They always find the lowest prices compared to other sites. I'll always book with them!
Easy and fast, cheaper than other sites. Definitely a winner, no extra fee charged to you.
Easy to use and always the best prices. There are no hidden prices and when declining something it is easy to find and I feel that they are not trying to cheat you into getting what you don't want.
I haven't received a bar code for them to scan for my ticket. I received a confirmation number.
Very professional and friendly service at all times.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account