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JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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The website was easy to navigate for flights and hotels.
I went on line to check direct flight from Prince George to Victoria through local airline. I clicked on Central Mountain Air it brought me to your site and I saw Pacific Coastal Airlines flights that were what I was looking for. Direct flight was $100.00 cheaper than with main airlines which were not direct..
The site was very easy to access and they have great deals too. I will highly recommend them if you don't want to spend a whole day looking for suitable flights with reasonable prices
The website was easy to navigate and gave various options. It also allowed me to create a user ID without having to exit the page I was in.
I had looked for a flight the night before and everything was twice as much as what I paid for with JustFly!
User friendly
Hassle free
Easy time navigate
Efficient
Follow up to ensure customer satisfaction is appreciated by electronic mail.
Trying to plan a trip months away and every time I go on JustFly they never disappoint me. Easy flight choices, times and dates. Great choice!
I was able to navigate the site very easily and arrive at the best travel, layover, departure and arrival time for me. Being handicapped puts a different set of travel parameters on my travel needs. I don't think I could have done better.
It was a pleasant experience. The instruwere simple and easy to follow. A lot of helpful information.
Have used the site for previous trips. Eliminated the hassle of dealing with the airport. Everything gets ordered online now. Like the thought of getting the best price?
Process was seamless. Great price for a nonstop flight.
I instantly could get a flight, that was very affordable I'm so little time. I'm so impressed
Very unhappy with not being able to seats and refunds.
I was looking for a cheap and fast flight and you guys were the best in assisting
Great! Easy for my first time using this app. Great price and location for flights
I hit the price but abruptly went up price. I can't figure it out. But I purchased ticket. Because just fly is reliable company.
I found very easly a multicity flight from Chicago to Havana via Mexico.
Multicity option is very efficient and the engine remembered my results, so it was easy to check from day to day what is the price.
As well one can set a fare alert
Answer: This is a FRAUDULENT Company with the worse customer service you will find. STAY AWAY
Answer: They are not reliable at all. Take your business somewhere else.
Answer: I would not trust them again. Once was enough. RUN away!
Answer: Forget about the refund. They will have an excuse like mine. I bought the insurance, but apparently there are two insurances you can buy for one ticket. Who ever heard of that?
Answer: Hi Ed, We're so sorry to hear that you've difficulties with a reservation. Could you please send us your 9-digit booking reference number by private message, and tell us a bit more about the issue? We'll reach out to you to help resolve the matter. Kind wishes, JustFly Team
Answer: It doesn't matter. They will do NOTHING. Turn it in to the BBB and also the Consumer Protection Agency and call your credit card company to dispute the charges. They are FRAUD
Answer: A class action law suit is very necessary! Read over 5,000 people paint $200.00 to cancel and never recieved a refund, I personally lost over 2k
Answer: Hi Ruth, In some cases, airlines can make changes to your reservation. If the changes don't work for you, we'll try our best to accommodate you. Please email us at [email protected] if you need assistance with your booking. Kind wishes, JustFly Team
Answer: My recommendation would be not to book through JustFly. They are the worst.
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