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Justfly.com

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Justfly.com Reviews Summary

JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.

This summary is generated by AI, based on text from customer reviews

service
745
value
703
shipping
313
returns
514
quality
614

We monitor reviews for authenticity

South Dakota
1 review
0 helpful votes
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Alaska, here we come
January 17, 2020

The website was easy to navigate for flights and hotels.

Date of experience: January 17, 2020
Canada
1 review
0 helpful votes
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Pleasantly surprised
January 17, 2020

I went on line to check direct flight from Prince George to Victoria through local airline. I clicked on Central Mountain Air it brought me to your site and I saw Pacific Coastal Airlines flights that were what I was looking for. Direct flight was $100.00 cheaper than with main airlines which were not direct..

Date of experience: January 17, 2020
North Dakota
1 review
0 helpful votes
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Very Easy to Access
January 17, 2020

The site was very easy to access and they have great deals too. I will highly recommend them if you don't want to spend a whole day looking for suitable flights with reasonable prices

Date of experience: January 17, 2020
Illinois
1 review
0 helpful votes
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Efficient and fast!
January 17, 2020

The website was easy to navigate and gave various options. It also allowed me to create a user ID without having to exit the page I was in.

Date of experience: January 17, 2020
Texas
1 review
0 helpful votes
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Best rates!
January 17, 2020

I had looked for a flight the night before and everything was twice as much as what I paid for with JustFly!

Date of experience: January 17, 2020
Colorado
1 review
0 helpful votes
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The Best
January 17, 2020

It was a very good experience at the time to buy a ticket

Date of experience: January 17, 2020
Texas
1 review
0 helpful votes
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Review
January 17, 2020

Very easy to book & purchase online. Fare was great!

Date of experience: January 16, 2020
Canada
1 review
0 helpful votes
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Flight Deal Bookings
January 17, 2020

User friendly
Hassle free
Easy time navigate
Efficient
Follow up to ensure customer satisfaction is appreciated by electronic mail.

Date of experience: January 16, 2020
Pennsylvania
1 review
0 helpful votes
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Great Price, Great Flight
January 16, 2020

Trying to plan a trip months away and every time I go on JustFly they never disappoint me. Easy flight choices, times and dates. Great choice!

Date of experience: January 16, 2020
Florida
1 review
0 helpful votes
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Deal
January 16, 2020

I was able to navigate the site very easily and arrive at the best travel, layover, departure and arrival time for me. Being handicapped puts a different set of travel parameters on my travel needs. I don't think I could have done better.

Date of experience: January 16, 2020
Kentucky
1 review
0 helpful votes
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Trip home
January 16, 2020

It was good experience I have been using this site for long time

Date of experience: January 16, 2020
South Carolina
1 review
0 helpful votes
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Easy instructions
January 16, 2020

It was a pleasant experience. The instruwere simple and easy to follow. A lot of helpful information.

Date of experience: January 16, 2020
Minnesota
1 review
0 helpful votes
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Going to Chicago
January 16, 2020

Have used the site for previous trips. Eliminated the hassle of dealing with the airport. Everything gets ordered online now. Like the thought of getting the best price?

Date of experience: January 16, 2020
New York
1 review
0 helpful votes
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Great price!
January 16, 2020

Process was seamless. Great price for a nonstop flight.

Date of experience: January 16, 2020
Virginia
1 review
0 helpful votes
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Fast, and affordable
January 16, 2020

I instantly could get a flight, that was very affordable I'm so little time. I'm so impressed

Date of experience: January 15, 2020
Tennessee
1 review
1 helpful vote
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Cancel flight charges
January 19, 2020

Very unhappy with not being able to seats and refunds.

Date of experience: January 15, 2020
Virginia
1 review
1 helpful vote
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Easy as pie
January 16, 2020

I was looking for a cheap and fast flight and you guys were the best in assisting

Date of experience: January 15, 2020
Florida
1 review
0 helpful votes
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First timer
January 16, 2020

Great! Easy for my first time using this app. Great price and location for flights

Date of experience: January 15, 2020
New Jersey
1 review
0 helpful votes
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Quick price change
January 16, 2020

I hit the price but abruptly went up price. I can't figure it out. But I purchased ticket. Because just fly is reliable company.

Date of experience: January 15, 2020
Illinois
1 review
0 helpful votes
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Very good muliticity engline
January 15, 2020

I found very easly a multicity flight from Chicago to Havana via Mexico.
Multicity option is very efficient and the engine remembered my results, so it was easy to check from day to day what is the price.
As well one can set a fare alert

Date of experience: January 15, 2020