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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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Fast service. Prompt replies, and received confirmation almost immediately enabling me to continue my plans in a very stress free manner. My costs, beat all other sites I was perusing. Great experience!
I set up everything I needed it in minutes. Love it.
Multiple choices at same price. Found payment for 24 h hold to be confusing. I thought it allowed you to cancel
Up to 24 h, not pay to have a 24 h to change reservation.
It was a good experience and comply with my demand they have to go service
Hopefully are flight times do not change, last time about a week before the day, we got notice that are flight was going to depart, 9 hours later and we will get home real early in the morning the next day. There is nothing you can do about it unless you change your flight which would have cost us more than double to cancel then find another flight at what ever expense that would have been. So when we leave and get home at the times we have booked for now. And they have given us, We will reserve our customer report until then.
I couldn't find a ticket back home for below a certain price and I came here and got it how expected!
Easy fast and efficient to get great price. I don't want to say more
I was able to locate the itinerary I wanted with ease. Many choices and once i picked one, the information input was quick.
I'm a traveling cosmetologist and I've been using justfly for over two years now, I've referred family members and friends to them as well. They've always done a great good, even when I had a mix up with a flight they were able to accommodate and customer service was good.
I was looking for over two weeks for a good price for my trip i try to buy my ti ket fron other and they ran my credit card three times so bank close my account i could not get ticket and then i try one more time to look and got my tickets at a better price thanks very happy
Well after a lot of frustration and hours of searching finally, i signed up with Justfly, they Inboxed me and i found the flight i was looking for.
I needed to book a flight to Charlotte on relatively short notice. I was able to find a relatively low price quickly and easily. The site made it east to sort through and find the most convenient flight for my schedule.
Very good deals then anyone else. I was tired of finding good deal on other websites but i found on justfly.
The site "allowed" changes within 24 hrs. I tried to make changes within 1 hour and was blocked and not authorized to do so
When booking, this site is tricky and makes you pick a seat to seemingly complete your reservation. They charge an extra $14.95 for this. I called customer service to reverse this charge. (By the way, they always tell you its only 5 more minutes to wait to speak to a supervisor. 40 minutes later.) Well here it is 2 months later, no refund yet. The invoice provided BY Justfly shows the seat charge still there, however, their system shows a refund was made so they want proof that they did not make the refund! Their own Itinerary shows the total price with seat reservation, but customer service goes by their system! So not only do i have to show Justfly their own invoice, but my detailed checking account statement with all my personal information and charges! A notarized statement from a banker that the credit is not on my statement, and send this all to an email for investigation by them. What a farce! Turned out I could have gone directly to Jet Blue site for a CHEAPER fare for the same flight! Terrible customer service, a website that tricks you into more charges, a Walt Disney production to get a $15 refund from their error! DO NOT USE THIS VENDOR!
The customer service was well mannered and wanted to help. I appreciate his kind service.
Booking with JustFly was great it offered a great price for our group flight to DC in the Spring and gave us a variety of times to look for the one that best works for us.
I book a roundtrip to Dallas for April 22 to return on the 26th. But was booked for the 25th. How do I correct this or who do i get help with to correct this matter
Tried several websites this is the closer pricei i could find wasn t quiet satified with myreturn flight time. I perferred early return
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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