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JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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With my busy schedule just fly is one of the best sites that my daughter used to book my flight and her's as well.
Just happened to see the just fly ad when on another site. Saved over $200 on the same flight itiniery.
Accurate and affordable rates! I purchase through here all the time.
Easy to choose, best prices, easy to purchase. A smooth experience from start to finish.
First time using justfly and very happy. Booking went smoothly. Will definitely use again next time I travel.
Check in was very good, flight very good & timeliness very good, all over, Great Flight! The price $405.00... WAY TOO HIGH!
Justfly.com has been so far best airplane, hotels as well as rental car shopping app. I travel every two weeks and only use Justfly.com to purchase my airline ticket as well as rental cars. In my opinion on this website or the app you will find most affordiable airline tickets. The app is self explanatory and easy to follow and use as well. I have been using Justfly.com for over three years now and I am not disappointed yet.
I had a great time during my journey to finding the building. I appreciated that checking in for my flight was no hassle whatsoever! The building's lobby area was small but it was a good small given there is less noise so it's perfect for those nervous ones. And beverages were provided so that was a plus. The overall experience was very wonderful and I will look forward to my future travels! :)
Very fast and affordable experience overall. I loved how they found a great deal for me
Justfly makes it easy to view and purchase the best flight deals around. The process is smooth and easy, no hidden fees or tricks.
After looking on numerous websites I found the cheapest flight here.
I usually travel very often, justfly.com is my favorite site, is fast, no hassle, and always a great value.
This was so easy! I like the map and the hotel descriptions, photos, and icons. I also like that you can pay at the hotel.
Am satisfied with the flight I purchased so far. Will be awhile till it is complete.
My only complaint was that when I clicked on a flight that was supposed to be one-way Justfly took me to a round trip flight but it was not hard to correct and other than that I have no complaints
Was a very easy and enjoyable experience booking a flight through justfly. Easy to nevagite and find the best possible deals on flights. Thanks again justfly!
Always the best prices! I have been booking with just fly fir years now!
Answer: This is a FRAUDULENT Company with the worse customer service you will find. STAY AWAY
Answer: They are not reliable at all. Take your business somewhere else.
Answer: I would not trust them again. Once was enough. RUN away!
Answer: Forget about the refund. They will have an excuse like mine. I bought the insurance, but apparently there are two insurances you can buy for one ticket. Who ever heard of that?
Answer: Hi Ed, We're so sorry to hear that you've difficulties with a reservation. Could you please send us your 9-digit booking reference number by private message, and tell us a bit more about the issue? We'll reach out to you to help resolve the matter. Kind wishes, JustFly Team
Answer: It doesn't matter. They will do NOTHING. Turn it in to the BBB and also the Consumer Protection Agency and call your credit card company to dispute the charges. They are FRAUD
Answer: A class action law suit is very necessary! Read over 5,000 people paint $200.00 to cancel and never recieved a refund, I personally lost over 2k
Answer: Hi Ruth, In some cases, airlines can make changes to your reservation. If the changes don't work for you, we'll try our best to accommodate you. Please email us at [email protected] if you need assistance with your booking. Kind wishes, JustFly Team
Answer: My recommendation would be not to book through JustFly. They are the worst.
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