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Justfly.com

2.7

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Justfly.com Reviews Summary

JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.

This summary is generated by AI, based on text from customer reviews

service
745
value
703
shipping
313
returns
514
quality
614

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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5 stars
March 7, 2020

Good price. Easy to navigate through the website. Found what times worked & benefited for me.

Date of experience: March 7, 2020
New York
1 review
0 helpful votes
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Great
March 7, 2020

Very easy to search and find what you are looking for! Ask questions and they are answered! Very happy with the price and most of all the times arriving and departing! Will always use JustFly for future travel!

Date of experience: March 7, 2020
Florida
1 review
0 helpful votes
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Worth trying
March 7, 2020

Its one of the best site regards to airline prices, you will always find a best price for the airline ticket anywhere in the world.

Date of experience: March 7, 2020
Virginia
1 review
0 helpful votes
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Best Prices
March 7, 2020

Best price yet to LA. Always book here! I have shopped for flights on all sites, but since finding just fly, I haven't had the need to look anywhere else. We have been so satisfied with the rates.

Date of experience: March 6, 2020
New York
1 review
0 helpful votes
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Always good prices
March 7, 2020

Always good prices and good schedules, so happy always our best choice

Date of experience: March 6, 2020
New Jersey
1 review
1 helpful vote
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Wrong flight
April 6, 2020

I had booked a flight and realized it was the correct day but the wrong time. I waited on hold for 30 minutes for them to tell me there's nothing they can do besides charge me more money. It's my bachelor party and wanted to fly with my friends.

Date of experience: March 6, 2020
Hawaii
1 review
0 helpful votes
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I am a repeat customer that purchased from Justfly.com. They sold me tickets which were comparable in price so i purchased through their website. 12 hrs after i purchased the flight the price dropped over $100. Justfly would not price match and would not let me cancel without charging me a fee. Go to another reputable company like expedia, hotwire, orbitz

Date of experience: March 6, 2020
Germany
1 review
0 helpful votes
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Very satisfied client!
March 7, 2020

Fast and efficient service with a very clear and up front description of itinerary, prices and options.

Date of experience: March 6, 2020
Canada
1 review
0 helpful votes
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Satisfied
March 6, 2020

Well for now, satisfied
Haven't had the experience of flying with them. So will Kerry it at 5 stars

Date of experience: March 6, 2020
Oregon
1 review
1 helpful vote
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I booked a flight recently and changed my mind due to the virus issue. A full refund would have been great but I've would have accepted a voucher for a later date flight. JustFly told me I was out of luck and I lost $$$. I'm visiting elderly parents and cant take the risk.

Date of experience: March 6, 2020
New York
1 review
0 helpful votes
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Called customer service with concerns I had regarding cancellation and how I had never experienced such problems before since I had been using them for years. He kept referring me to the terms and conditions and wasn't listening to my concerns.

Date of experience: March 5, 2020
New York
1 review
0 helpful votes
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That's my first experience trip
April 4, 2020

I haven't had trip with your company... that's my first experience

Date of experience: March 5, 2020
Indiana
1 review
0 helpful votes
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Easy to get the best deal.
March 5, 2020

About a year since i am using justfly, no hassle anymore with booking. Now, i just fly where i need yo and when i want to.

Date of experience: March 5, 2020
Colorado
1 review
33 helpful votes
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I love JustFly. Being a thrifty and frequent traveler, JustFly is one of the top websites I check and compare in my initial search stage. The platform is easy to use and is a crisper display than other discount website servers, so it is perfect for my needs. Always reliable and offering the best deals, JustFly is a website I recommend to all novice (and experienced!) travelers.

Date of experience: March 5, 2020
Nevada
1 review
7 helpful votes
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SCAM
April 4, 2020

They do not give you a heads up if the price changes. Then charges your card triple the price. When you call customer service they put you on hold. Then give you an option to call back then never call back. I got charged $2,500 more than what I said yes to. I was forced to cancel it and had to pay 75 dollars for their mistake. Never ever use this service! It is unethical that after 5 minutes you are forced to pay 75 dollars.

Date of experience: March 4, 2020
Kentucky
1 review
0 helpful votes
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Pretty Easy
March 5, 2020

I've been hunting for a while for the best deals and options for flights. This site consistently had the most options and found a good flight for the money.

Date of experience: March 4, 2020
Arizona
1 review
0 helpful votes
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We purchased 5 tickets to Hawaii and insurance. 3 weeks ago our grandson(17 years old) took his own life. We tried to get a refund for his airline ticket(just his) no luck so we called United Airlines, they were awesome about the whole thing and immediately refunded the money. But because JUSTFLY charged our credit card and then used 2 of their own cards to purchase the tickets, United airlines refunded to JUSTFLYs credit cards ( Totally Understandable) However we have now spent over four hours on the phone mostly on hold because every employee at justfly says sorry I am not authorized to do this let me transfer you. The last time we were on hold for 1hour and 46 minutes. NO HELP!

Date of experience: March 4, 2020
Colorado
1 review
0 helpful votes
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Love Justfly!
March 4, 2020

Always had a great experience using Justfly, even with changing flights or adjusting travel, never been an issue!

Date of experience: March 4, 2020
Texas
1 review
0 helpful votes
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First Timer
April 3, 2020

Easy to make the reservation. I am new to Justfly so am reluctant to give a good or bad review.

Date of experience: March 4, 2020
New York
1 review
0 helpful votes
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Easy booking process
March 4, 2020

The search and booking of the flights was easy and provided me with great options. Will return for future airfare.

Date of experience: March 4, 2020