On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I chose JustFly because of the ease of use and many flight options, oh, and great price! I'm a senior and need to watch the budget, so this was a welcome opportunity. Grandkids here I come!
I used just fly for the first time and got the best on line deal I found and the both flights departing and arriving home were on time! Thank you! I will be using JustFly from now on!
Lisa Converse
*******@iheartmedia.com
Just fly.com is website you really find amazing flight prices. Definitely recommend to everyone that is looking to spend less on your flight tickets.
This was a last-minute booking. I searched for my flight six days before I wanted to leave JustFly had my flight at the cheapest price. And also enjoy the "four hours to cancel" option
I always go to just fly.com for my airline tickets. I feel this is one of the best places to go find your airline tickets for any destination that you want to go to. I always tell all my friends about just fly.com
My experience was good overall. THERE WAS A BIT OF CONFUSION ON THE AGENTS PART AS FAR AS CANCELLING A SINGLE FLIGHT AND BOOKING 2 AT THE VERY SAME TIME.
Using JustFly was easy and it was definitely the cheapest flight I had found with the best stops. I would recommend checking out JustFly for all trips.
Worst experience I have ever had. I would not recommend this company to anyone and won't be using them again. Worst customer service I have ever had after they helped us book a trip that didn't allow enough time to catch our second leg of the flight so we missed our plane to Japan. We were stuck in Los Angeles and they wouldn't help us at all. W had to re-purchase tickets and now it's a battle.
Disappointed with service! While making my reservations, I upgraded my flights to be able to choose my seat assignment and use overhead storage for my carry-on luggage. As I was doing early check-in for my trip, I realized that I was listed as basic economy which means the airline assigns seating at check-in and I cannot use overhead storage for my luggage. I called Justfly and they apologized for the inconvenience and refunded my fee to choose my seat. They also stated that the customer is not guaranteed the seat assignment per the small print on the booking confirmation. So now the airline can seat me where space is available on both flights and no carry-on bag. I found that answer to be a problematic since I specifically paid for the seating separately. It is too late to reschedule flights because the prices are through the roof now. How disheartening! The only good thing about finding out today is that I don't get to the airport tomorrow and end up angry and frustrated. Jetfly people depend on you to handle your business right. Just do what people pay you to do. If I could have given a zero I would have. I will never ever use Jetfly ever again.
Hi Priscilla,
Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.
Kind wishes,
JustFly Team
This site is nothing but a travel broker... their own customer service group will tell you that. My husband left today with two sets of flights booked. His first flight was delayed twice putting him late to his second reservation... these were not connecting flights. Due to the delay he was not allowed to board the second flight. At this point he was stranded in a foreign country for the night. He tried to rebook with the airline at the airport and was told he had to do it through Justfly. We contacted Justfly and they told us the airline had voided his ticket since he was unable to check in so now he has no return flight. We are now having to totally rebook and buy a new ticket costing us another $500. Justfly offered no help, no voucher, no anything. They again reiterated they are "only a travel broker" and that they could no longer help me then disconnected the call. DO NOT USE THIS SERVICE!
Hi Janet,
Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.
Kind wishes,
JustFly Team
I always book my flights with Justfly.com flights are always cheap. Especially when you book one month's in advance, they're ridiculously cheap. Plus, their prices don't jack up as quick as other booking websites.
Justfly gave me the best prices for my flight. When had trouble the customer service team was very patient and help me along the way I give them a thumbs up and will truly book with them again.
People need to get back to taking care of people. Especially when they pay for it. And because you offer cheaper prices doesn't mean you should Nicole and dime everyone for everything. That doesn't make a GREAT airlines. It just makes you and airlines. Nothing to separate you. But you do stand for who you are. Cheap and irritating
Hi Sharita,
Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.
Kind wishes,
JustFly Team
Went to book a flight for a small summer vacation. Was able to pick a good flight, with fairly good times for a relatively decent price. Also, I was able to pick my seats for the flights, which was a plus.
This was my first time using Justfly and my experience was smooth and simple. One page booking. The final processing of the flight took a bit long, but the progress bar warms you it may take up to 60 seconds and I don't think the time exceeded that. I also didn't understand at first that by choosing a seat on my flight I would be charged $12 extra each time, but once I saw that, I just cancelled the seat selection. Otherwise, a great experience.
This was very easy to use. I am excited for my trip! I also like how it allowed me to buy a ticket for almost a year in advance.
I booked from justfly and my ticket was ready at blazing speed i recommend anybody to book here for best prices hassle free
Shopped around a lot and this won for this trip (by far!) I will continue to shop around but this one will definately stay in the running. Good find. Not too many flights but I eventually found the one I was looking for
Finding my flight was quick and easy. I wanted the cheapest flight possible and after comparing this site to others, I knew JustFly truly had the best offers.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Hi Shelly,
We're sad to hear that you've had a negative experience. I have created a ticket and our escalations team will be getting in contact with you over the next couple days to help fix this issue.
Kind wishes,
JustFlyTeam