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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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Interface is quite intuitive.
Web page response time is satisfactory.
Site flow is great: when I had to adjust my flight search criteria - it was quite simple operation
Last but not least - prices are very competitive.
Well done, JustFly
I was surprised to see how simple and easy was to book a flight thru Justfly, in just a few clicks i was able to book my flight at the best possible price. After a few seconds i got my confirmation and via Email and was able to start planning my trip.
JustFly is an absolute joke. One of the flights on my trip got canceled, and I was never informed. This resulted in me having to hastily buy a plane ticket from another airline to make it back home on time. Because of the cancellation, the airline told me I should receive a refund. After speaking with their representatives, I was then informed that since I booked through JustFly I would need to contact them about the refund. Makes sense, right? That is when I apparently opened Pandora's box and spiraled to the deepest layer of hell that is conveniently disguised as JustFly customer service. After calling the PAINFULLY INCOMPETENT customer service representatives about ten different times, speaking with the actual airline representatives, and getting the two to communicate with each other due to the fact that a waiver needed to be pushed out to the JustFly team from the actual airline, I was told I would receive a confirmation email and a refund within 6-8 weeks (seems a bit lengthy right?).
Fast forward nearly three weeks: Having zero faith in the company's competency at all, I decided to call to make sure that everything was still going smoothly with my refund. However, after being hung up on and put on hold for hours, the rude fast-talking imbecile disguised as a customer service rep informed me that "Oh yeah, we got the waiver but now I have to send it to our travel partner to determine how much money you should get back." SO conveniently nothing has been done yet in regards to my refund, I had to talk to two separate reps to get them to even FIND the waiver that was sent to them, and now I am just taking out my anger on every review site I can find to possibly prevent another poor unfortunate soul from experiencing this.
To conclude, I know I will receive some generic response from the oh so wonderful JustFly social team about how they will "look into it" and I will "be contacted by email or phone" and everything will turn out just hunky-dory but I really just want my money back. Also, I want the world to know what a sad excuse for a company JustFly is. Seriously, just buy tickets from the airlines website because nothing is worth the headache that this company has caused.
Booked travel through this site. Very straightforward and easy. The one complaint I have is that there was a fee associated with choosing my own seat.
I booked a round trip for my 17 yr old son to visit a family member. Flight was AA. We noticed 11 days before trip that the return flight said July 11th instead of June 11th. My son went on the website to change the date. The site stated it could cost 0-$125 to change. We had to change it, so he did. I was then charged another $275.00! Just to change one leg of this trip! I called and was basically told "sorry, you didn't read the fine print" this flight round trip initially only cost $224. After all taxes and fees. I now have paid $500 for a "discounted" flight. The costumer service rep had no clue who was her boss to transfer me, and said they "don't do refunds" nice.
I won't ever use this site again to book anything!
Hi Renee,
Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.
Kind wishes,
JustFly Team
Waited for a drop in price before buying my ticket and was notified when the
Price dropped by justfly thank you
I have looked for a few weeks now for a good price and found the BEST price on JustFly. JustFly did not have flights to other city destinations just the two cities I personally was looking for.
Thank you.
It was easy to navigate the site and purchase my tickets. I have been trying so hard to get tickets to Miami and now I am finally pleased that I got a reasonable flight.
It was good experience to cancel and by new ticket again. I think you have a good customer service. It was a little wait on the phone.
I was tired of other sites "getting back" to me with new prices, and I just wanted a handy, straight-forward web site to enter my travel info and get some seats.
Justfly was clear, quick, easy to navigate and conclusive. Confirmation had an easy-to-read ledger of all charges within moments, and I could move on.
What a pleasure booking with "JustFly" they took all the worry out of scheduling my vacation. Will use them whenever I can!
I've found the lowest prices for flights with JustFly. The site is easy to navigate with good results. JustFly is the only site I use now when I am planning a trip.
The site was easy to use, nice page design and easy to navigate through the process of buying the tickets for my flight.
I loved that the site continues to send you deals on a daily basis. Airfares sent for purchase was beyond my expectation; definitely saved money by using this site for fare alerts. A must try!
Since, I've found this website I only purchase my fights here. Even more, I recommend every person I know to justfly.com
Clear and easy to use website. Quick and easy to book your flights for a competitive price. I will definitely use your website again for my next flight. I highly recommend it to friends and familie to try it out!
It was s pleasure using the site. The fluffy was the best price and thank you.
I wasn't clicked around to other sites once on yours which is nice.
Having hard time in regard updating passport information and when contact the airline nothing is there nor updates i have provided on phone for more than 40 minutes
Hi Hamad,
Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.
Kind wishes,
JustFly Team
This was my first time using justfly. So far it's been easy and quick. Found a good flight with an excellent price.
Thanks
T.
Competitive prices, lots of options, well designed page. I used it first time. Soon I'll be purchasing more flights, I hope JustFly will offer best options again.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi Jenna,
We've received your inquiries via Trustpilot and also via email. Our escalations team is reviewing your case, and we will reach out to you to help resolve the matter as soon as we have more information.
Please email us at [email protected] if you have any questions or concerns in the meantime.
Kind wishes,
JustFly Team