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Justfly.com

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Justfly.com Reviews Summary

JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.

This summary is generated by AI, based on text from customer reviews

service
745
value
703
shipping
313
returns
514
quality
614

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Bargain tickets
June 11, 2017

I like the bargain prices, but there are more limited options for cheaper tickets with date restrictions and longer layovers!

Date of experience: June 10, 2017
South Carolina
1 review
0 helpful votes
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Review
June 11, 2017

They could make it a bit user friendly. At times their seems to be cheaper prices elsewhere. But this site was worth it.

Date of experience: June 10, 2017
Connecticut
1 review
0 helpful votes
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Awesome experience!
June 11, 2017

My booking experience with Justfly was awesome, for it's cheap price and good service. I believe I will continue to travel with Justfly! :)

Date of experience: June 10, 2017
Iowa
1 review
0 helpful votes
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Changed booking
June 11, 2017

I didn't realize that I had inadvertently booked a "basic economy" ticket. Rep assisted me at canceling my first booking and successfully rebooked at a cheaper cost. Excellent customer service. Thank you!

Date of experience: June 10, 2017
Massachusetts
1 review
0 helpful votes
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Search for flights and the results come up quick, with many options chosen. Best of all, there is no booking fee included

Date of experience: June 10, 2017
Washington
1 review
0 helpful votes
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Easy and stress-free!
June 11, 2017

Easy website to navigate, easy to understand. Found what we needed quickly and of course got a great deal on a flight across the country during a holiday. Super happy!

Date of experience: June 10, 2017
Colorado
1 review
0 helpful votes
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Easy, fast and cheap prices
June 11, 2017

I have been using other apps for all my trips. I stumbled on to Just Fly and loved it. I have been booking flight for way less then all the other search engines.
Keep up your great service and great app.

Date of experience: June 10, 2017
Colorado
1 review
0 helpful votes
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Prices offered were the Best!
June 10, 2017

Was first time I booked from justfly. I found it user friendly and the pricing was great! The low prices made it possible for a family of six, fly together instead of drive to Florida. Thank you.

Date of experience: June 9, 2017
California
1 review
0 helpful votes
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Fine
June 10, 2017

I would prefer the web page to be more decorative, attractive, and friendly for the customers to find everything easily.

Date of experience: June 9, 2017
Kentucky
2 reviews
0 helpful votes
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Easy-Peasy
June 10, 2017

I liked how easy the interface was and how quickly I was able to find the best price and the best outcome for me. (Hint... it wasn't the cheapest!)

Date of experience: June 9, 2017
Colorado
1 review
2 helpful votes
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Rico's review
June 9, 2017

The website was easy to navigate and there were a lot of good deals. I also like the fact that i had the option to subscribe to and alert when price drop or when higher.

Date of experience: June 9, 2017
New Mexico
1 review
0 helpful votes
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Good experience
June 10, 2017

Good overall satisfaction throughout the ticket and purchasing experience. The confirmation e-mail came in a timely manner,

Date of experience: June 9, 2017
New Jersey
1 review
0 helpful votes
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Great prices! Fast and easy!
June 10, 2017

The prices were great and the process was very easy. Straight and to the point...

Date of experience: June 9, 2017
Texas
1 review
0 helpful votes
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Good and smooth booking of multiple-city flight tickets with great price. I had good experience although I am not sure about others; I did not check the reviews, but, my own experience was good. I may return back to this website for future flight ticket bookings.

Date of experience: June 9, 2017
Georgia
2 reviews
0 helpful votes
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Quick and no frills
June 10, 2017

Fast with good choices.
One concern deals with the security. My computer, apple indicates your site is not secure.

Date of experience: June 9, 2017
Oregon
1 review
0 helpful votes
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Meme
June 10, 2017

Web site was easy to navigate. And gave me all the information I needed or wanted. I would use JustFly again if I want to book a flight..

Date of experience: June 9, 2017
California
1 review
0 helpful votes
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Awesome!
June 10, 2017

JustFly was so helpful in finding the cheapest flights for the days that I wanted to travel. Now for the first time I'm traveling to Europe because I was able to afford it! Thanks JustFly!

Date of experience: June 9, 2017
Florida
1 review
0 helpful votes
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Jiffy
June 10, 2017

I have not taken the 2 trips I booked yet but this was the easiest of any booking place on line the I have ever dealt with. They do all the work instead of making you hunt and search like the others

Date of experience: June 9, 2017
California
1 review
0 helpful votes
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Customer Service
June 10, 2017

I am very happy with your Customer Services. They are patient to put up with my problem and help me.

Date of experience: June 9, 2017
Texas
2 reviews
0 helpful votes
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Conveniently guided me to find the flight that best suited my plan and budget. Clearly detailed all the fees. I realy liked the flexible date option it helped me get a very good deal.

Date of experience: June 9, 2017