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Justfly.com

2.7

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Justfly.com Reviews Summary

JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.

This summary is generated by AI, based on text from customer reviews

service
745
value
703
shipping
313
returns
514
quality
614

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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First time customer
June 15, 2017

Smooth and easy transaction. The site sent updates on prices often which helped me get a good deal. No extra fees were added which was a plus. I'll let you know how the flights are once our travel is done.

Date of experience: June 15, 2017
Minnesota
1 review
0 helpful votes
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I was hesitant to use JustFly because I hadn't really heard of it. But they were offering about $40 a flight that I needed, so I took a chance. It all seems to have worked out!

Date of experience: June 15, 2017
California
2 reviews
0 helpful votes
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Easy
June 15, 2017

The website was easy to navigate and easy to input data. I was in and out quickly with the easy to use search options.

Date of experience: June 15, 2017
New York
1 review
0 helpful votes
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Good rates
June 15, 2017

Easy and quick with custom options. I am very much delighted with the search options in the site. Discounts on further booking would be great

Date of experience: June 15, 2017
Pennsylvania
1 review
0 helpful votes
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I've been traveling for 24 years and this website is amazing as it always provides me with the best flights at a cheapest price.

Date of experience: June 15, 2017
New Hampshire
1 review
0 helpful votes
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Finding my flight
June 15, 2017

I needed a flight to kiev and your site helped me find a quick and cheap one. The only way it could have been better was if it instantly added the other low price agencies into the search

Date of experience: June 15, 2017
Georgia
1 review
0 helpful votes
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Easy
June 15, 2017

Good price and easy to use. Was really quick and also showed cheaper options like returning on a different date.

Date of experience: June 15, 2017
California
1 review
0 helpful votes
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Awesome experience!
June 15, 2017

The transaction was smooth and the value was definitely in my favor. I would recommend JustFly to family and friends.

Date of experience: June 15, 2017
Michigan
1 review
0 helpful votes
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Satisfied
July 17, 2017

This was a new site for me to use - was very easy to navigate & get info I needed. Their follow up emails were appreciated.

Date of experience: June 15, 2017
Jordan
1 review
1 helpful vote
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Never again
June 15, 2017

Upgraded flight to standard economy yet the confirmation came back as basic they gave me to options to settle one is to cance itinerayl cost $70, to change $200, the time between initial booking and request to cancel/change was about ten hours
The penalty of $70 was unacceptable

Date of experience: June 15, 2017
California
1 review
0 helpful votes
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Seat charge?
July 17, 2017

Why would you charge for the seating? It desapointing in this day and age to be charged for sich thing when other don't

Date of experience: June 15, 2017
Arkansas
1 review
0 helpful votes
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I needed tickets quick, while chasing a 3 year old and booking this was easy as pie, that i was able to painlessly and easily book our flights with no trouble at all.

Date of experience: June 15, 2017
KR
1 review
0 helpful votes
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Ecellent service
June 15, 2017

Every service was excellent!
I am fully satisfied!
Only one thing I am a bit dissapointed was it was difficult to find direct flight from Sydney to Proserpine.

Date of experience: June 15, 2017
California
1 review
0 helpful votes
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Awesome service
June 15, 2017

Found great prices also customer service was very helpful was able to get the best deal at a great price couldn't be any happier

Date of experience: June 15, 2017
Georgia
1 review
0 helpful votes
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Fast & Thorough
June 15, 2017

Straightforward and easy process. Have booked through this site a couple of times and have had no issues.

Date of experience: June 14, 2017
California
1 review
0 helpful votes
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Good site for flight research
July 17, 2017

Good site for flight research everything you want to know they have including airlines and best prices totally satisfied with the service

Date of experience: June 14, 2017
California
1 review
0 helpful votes
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More information
June 17, 2017

There was no way to check how much extra baggage was for me, I can't even tell what is allowed? The site is hard to use for that stuff

Date of experience: June 14, 2017
Florida
1 review
0 helpful votes
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Quick and easy
July 17, 2017

The site had the best prices and easy to use. I was able to see across all airlines all available times and overall just a great overview in one place.

Date of experience: June 14, 2017
Arizona
1 review
0 helpful votes
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Trip to TPA
June 15, 2017

Quite satisfactory but I don't fly until July 18 so being too gushy about it is a little over the top if you know what Imean.

Date of experience: June 14, 2017
Arizona
1 review
0 helpful votes
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Coming back
June 15, 2017

Very good always been easy to book my flight and hotel,,, Happy and I will be coming back like I'm being doing it for the las 2 or 3 months

Date of experience: June 14, 2017