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JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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Smooth and easy transaction. The site sent updates on prices often which helped me get a good deal. No extra fees were added which was a plus. I'll let you know how the flights are once our travel is done.
I was hesitant to use JustFly because I hadn't really heard of it. But they were offering about $40 a flight that I needed, so I took a chance. It all seems to have worked out!
Easy and quick with custom options. I am very much delighted with the search options in the site. Discounts on further booking would be great
I've been traveling for 24 years and this website is amazing as it always provides me with the best flights at a cheapest price.
I needed a flight to kiev and your site helped me find a quick and cheap one. The only way it could have been better was if it instantly added the other low price agencies into the search
The transaction was smooth and the value was definitely in my favor. I would recommend JustFly to family and friends.
This was a new site for me to use - was very easy to navigate & get info I needed. Their follow up emails were appreciated.
Upgraded flight to standard economy yet the confirmation came back as basic they gave me to options to settle one is to cance itinerayl cost $70, to change $200, the time between initial booking and request to cancel/change was about ten hours
The penalty of $70 was unacceptable
Why would you charge for the seating? It desapointing in this day and age to be charged for sich thing when other don't
I needed tickets quick, while chasing a 3 year old and booking this was easy as pie, that i was able to painlessly and easily book our flights with no trouble at all.
Every service was excellent!
I am fully satisfied!
Only one thing I am a bit dissapointed was it was difficult to find direct flight from Sydney to Proserpine.
Found great prices also customer service was very helpful was able to get the best deal at a great price couldn't be any happier
Straightforward and easy process. Have booked through this site a couple of times and have had no issues.
Good site for flight research everything you want to know they have including airlines and best prices totally satisfied with the service
There was no way to check how much extra baggage was for me, I can't even tell what is allowed? The site is hard to use for that stuff
The site had the best prices and easy to use. I was able to see across all airlines all available times and overall just a great overview in one place.
Quite satisfactory but I don't fly until July 18 so being too gushy about it is a little over the top if you know what Imean.
Very good always been easy to book my flight and hotel,,, Happy and I will be coming back like I'm being doing it for the las 2 or 3 months
Answer: This is a FRAUDULENT Company with the worse customer service you will find. STAY AWAY
Answer: They are not reliable at all. Take your business somewhere else.
Answer: I would not trust them again. Once was enough. RUN away!
Answer: Forget about the refund. They will have an excuse like mine. I bought the insurance, but apparently there are two insurances you can buy for one ticket. Who ever heard of that?
Answer: Hi Ed, We're so sorry to hear that you've difficulties with a reservation. Could you please send us your 9-digit booking reference number by private message, and tell us a bit more about the issue? We'll reach out to you to help resolve the matter. Kind wishes, JustFly Team
Answer: It doesn't matter. They will do NOTHING. Turn it in to the BBB and also the Consumer Protection Agency and call your credit card company to dispute the charges. They are FRAUD
Answer: A class action law suit is very necessary! Read over 5,000 people paint $200.00 to cancel and never recieved a refund, I personally lost over 2k
Answer: Hi Ruth, In some cases, airlines can make changes to your reservation. If the changes don't work for you, we'll try our best to accommodate you. Please email us at [email protected] if you need assistance with your booking. Kind wishes, JustFly Team
Answer: My recommendation would be not to book through JustFly. They are the worst.
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