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Justfly.com

2.7

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Justfly.com Reviews Summary

JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.

This summary is generated by AI, based on text from customer reviews

service
745
value
703
shipping
313
returns
514
quality
614

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Texas
1 review
0 helpful votes
Follow Logan B.
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I found this website by accident and was skeptical at first. Once I confirmed with the airline that my reservation was legit I was very pleasantly surprised.

Date of experience: June 15, 2017
California
1 review
0 helpful votes
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Our flight is long with all the stops, but the price was awesome kudos for that. However I made mistake of booking in my married name instead of maiden (to match passport). I called a couple hours after booking and in conclusion they said the "airline" would not allow the change. My only solution was to cancel my flight (problem
Flying with others and aligned itinerary) and rebook, but by doing that I would get hit with a cancellation fee and possibly no refund by the airline. Plus the difference in pricing that day was going up hourly. He repeated verbatim and incessantly his policies. The rep would even talk over until I asked him to make an effort to least let me finish. Eventually tone softened after actually trying to rebook me but failed because price when up for the 3rd
Time that day. When I finally got through the Airline (united) they changed the name with no fees or hesitation, bc of course most airlines allow for some changes the 1st 24 hours. Needless to say it's a rough first time with Justfly, no sure if I will use again. I hope the actual flying part works out better.

Date of experience: June 15, 2017
New York
1 review
0 helpful votes
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My flight was changed
June 16, 2017

I booked a flight for 6am straight through to my destination arriving at 10:30 am. I received an urgent email and text at 9:30om telling me my flight has been cancelled, but rescheduled. The new plans were to leave at 8am, go to Atlanta switch planes and take off in an hour and arrive iat my destination at 1:39. I was supposed to pick up my father at noon from the hospital he had been in for 2 weeks suffering a Attack. I was late, it was a bit of a fiasco. I did not enjoy Atlanta and traversing on shuttles and escalopes... I would have preferred a non stop flight. After the second plane ride, I can't hear out of my right ear because fluid is behind my ear drum... It's probably just me, but I felt very inconvenienced at the last minute change that was made.

Date of experience: June 15, 2017
Colorado
1 review
0 helpful votes
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Very happy with justfly
June 16, 2017

It was easy to do online. I have used this service before for my entire family and they had good rates and the customer service agent i called was very helpful. I would use them again

Date of experience: June 15, 2017
North Carolina
1 review
0 helpful votes
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I have had trouble booking flights on different sites, and I was very pleased with how quickly I was able to sort the flight times and book my travels!

Date of experience: June 15, 2017
New Jersey
1 review
0 helpful votes
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Hidden cost
June 16, 2017

The ticket was inexpensive... however, a few days after the purchase there was an additional fee charged without my knowledge or consent.

Date of experience: June 15, 2017
California
1 review
1 helpful vote
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I booked on JustFly.com a trip to the Bahamas with my family. We had a layover in Florida and JetBlue charged us $25 for each bag=$100, which was fine, but when we arrived in florida, we were told we needed to pay an additional $100 for the second airline Silver Airways. I even checked the website and it states specifically that if your origination flight is a JetBlue number, then you WILL NOT have to pay at the connection flight. Total scam.

Date of experience: June 15, 2017
Sarah C. — Justfly.com Rep
over a year old

Hi Joey,

Thank you for sending us all your information. I have forwarded the details to our Escalations Team and one of my colleagues will be contacting you to look into this issue.

Please let me know if there is anything else we can help you with.

Kind wishes,
JustFly Team

California
1 review
0 helpful votes
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Justfly is the best!
June 16, 2017

Justfly not only provides great deals, but you can easily navigate the site. The options can be easily compared and selected. Love Justfly.

Date of experience: June 15, 2017
Pennsylvania
1 review
0 helpful votes
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Met expectations.
June 15, 2017

The experience was good. I got a great price new they process was flawless. Those things are priority to me. It provided

Date of experience: June 15, 2017
New Jersey
1 review
0 helpful votes
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Easy to use and great prices
June 15, 2017

JustFly is easy to use to find the perfect flight at the right time, and at the right price. I always go to JustFly first when looking for cheap flights and deals.

Date of experience: June 15, 2017
Missouri
1 review
0 helpful votes
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Quick and Easy
June 15, 2017

I loved purchasing through JustFly. Booking flights can be stressful in more ways than one and this website provided plenty of choices, and I was able to book a flight almost identical to the flight my best friend booked (we are going to NY for her birthday). I bought my ticket days after her on JustFly and got a better deal than she did (nonstop flights both ways), score! Thank you for making this process easy for me.

Date of experience: June 15, 2017
California
1 review
0 helpful votes
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Great Experience
June 15, 2017

I'm putting together a cruise for 4 of us. We live in different parts of California & Florida. Working on JustFly made getting the flights easy & better yet at a great price for 2 of the flights for 3 of us & one flight for the 4th person.

Date of experience: June 15, 2017
Louisiana
1 review
0 helpful votes
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First Time User!
June 15, 2017

This was my first time to make a reservation thru a service and I was pleasantly surprised at how easy it was and how quick my reservations were confirmed - will definitely use again instead of going to carrier websites.

Date of experience: June 15, 2017
Florida
1 review
0 helpful votes
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Will never use again
June 15, 2017

No option to alert airline of handicap status. I called and was told American was informed and would be ready for me (they weren't). The seat that I paid $34 extra to choose was sold to someone else and I was asked to moved.

Date of experience: June 15, 2017
Texas
2 reviews
0 helpful votes
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Low Fares, No Hassle
June 15, 2017

People just want to do their business with no hassle. JustFly seemed to have the lowest fares and was quick and easy.

Date of experience: June 15, 2017
Illinois
1 review
0 helpful votes
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Good website
June 15, 2017

Easy and quick.no frustration. Well organized.
I will recommend highly to others. Good, reasonable prices.

Date of experience: June 15, 2017
New York
1 review
0 helpful votes
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Good deal, real site?
June 15, 2017

Had a good experience purchasing - quick and easy to enter information. My concern just comes from not hearing about or being familiar with this site so I'm worried if this is a legit ticket?

Date of experience: June 15, 2017
Sarah C. — Justfly.com Rep
over a year old

Hi Angela,

Thank you for giving us a shot! JustFly has been selling flights with over 150 international airlines for almost 3 years! We're very dedicated to making sure our customers get the best from us so if ever you need help with something, please feel free to reach out via email at [email protected].

Cheers and have a lovely trip!
JustFly Team

Washington
1 review
0 helpful votes
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After booking I was pleased with overall deal. Within 30 seconds, I received a note from the airline indicating that because of the price I got, we will be limited on carry on baggage and there is no guarantee we will be seated together. As I will be travelling with two children, this is very disappointing. Will need to go early to airport and plead my case I guess...

Date of experience: June 15, 2017
Sarah C. — Justfly.com Rep
over a year old

Hi Geoff,

Thank you for sending us all your information. I have forwarded the details to our Escalations Team and one of my colleagues will be contacting you to look into this issue.

Please let me know if there is anything else we can help you with.

Kind wishes,
JustFly Team

Washington
1 review
1 helpful vote
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Booking two one way tickets ( one back and one from) my destination was the cheapest way to go on any website. Although Travelocity's has a guarantee on cheapest flights, justfly had them about 20-70$ cheaper each. HOWEVER, I couldn't put in my TSA pre-check number, which is frustrating, and I know this is possible on Travelocity. Additionally, there were a lot of add-ons constantly being offered, and extra fees for everything from 1st bag checked to choosing your own seat, though I understand this is in fault of the airline too. Overall, this website was just "eh."

Date of experience: June 15, 2017
Sarah C. — Justfly.com Rep
over a year old

Hi Emily,

Thank you so much for taking the time to leave this review. Without your feedback regarding TSA pre-check and the extra fees, we would not be able to improve our services. I have sent your commentary over to the website team for further review.

We hope that you'll consider booking with us again!

Cheers,
JustFly Team

California
1 review
0 helpful votes
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Easy to use!
July 17, 2017

Very user friendly site with great prices! Would definitely recommend to a friend. Found cheap flights to LA. We will be using JustFly for our next purchase!

Date of experience: June 15, 2017