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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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I was so skeptical about this sites but once I gave it a try it was worth the risk! I could not believed how dad and easy was to find rates and compare them I can't wait for my next adventure
It was very easy to see the different flight options and prices. Made planning the flight portion of the trip easy. Will definitely use JustFly again.
This site was fast and easy for booking. It also gave additional details on baggage cost and weight. Very reasonable prices for flights.
The customer reps does NOT speak English! The rep couldn't understand normal English and booked the wrong flight. Flight 699 instead of 399. They insisted I booked the flight so it's my fault. And if I wanna change the flight I need to pay a $250 per person fee, then 20 minutes later say I need to pay a $200 per person fee. Very fishy right? Anyways I didn't bother to change the flight at the end. I was on the phone for over 70 minutes trying to resolve this issue and it wasn't resolved. The supervisor is no use. His English is only a little better.
Somewhat confusing and they like to push you to cover you trip with unnecessary insurances. And for some reason this review needs to have at least 100 characters so...
Seamless booking and interface with the Kayak App! Worked great and email confirmation. Easy follow up and flight information too.
Great website - always get best price options!
Use this website whenever I need to fly.
Easy to view all options. Cancellations not a problem, if necessary.
Thanks JustFly!
I compared several sites for flights, but as soon as I opened JustFly, the best offer of all showed up and booking itself was easy and quick. I received my confirmation within seconds. Thank you JustFly!
My booking went very smoothly, easy to navigate the site. I appreciated the one page itianary, very easy for accessing.
I purchased a discounted ticket with little hassle and at a reasonable price. I would recommend this website to all of my friends and family.
I visited many sites to find a flight that would meet my needs financially and time frames. JustFly was the easiest for me to navigate and made check out simple. Thank you.
Was an easy experience but only disappointed that I cannot pick my seat right away. Wish I could use my Discover card to charge the airline fee as well. Not convenient to use my VISA
Flight was easy to book and very cheap for where I am going. Cheapest I've found in awhile. Only thing that was confusing was the flight price said $549 + tax. At the end, it said $589 + tax and I am not sure where the extra $40 was added. Even with that $40 added, it was still a cheap flight and an easy process
I will use justfly.com again. I love to travel. When it is so easy to find accommodations who wouldn't use this!?
I looked on hundreds of different flight websites and I came across justfly and the flights were $60 cheaper. I booked it immediately thanks!
I called the number for assistance shown while trying to book my flight. Your representative didn't speak English so I could understand what she was saying. When I asked her to clarify, she said I had to call Customer Services and she hung up.
Bought the ticket, then was charged another $30 for a charge increase as soon as I hit submit. Then bought the protection plan, then immediately received an email stating that it was invalid with the airline I purchased the ticket from. I guess when you are in a tight spot expect the price to increase due to the emergent nature.
Disappointed to see that I have to pay extra to book a seat AND for my carry on luggage. Would have been nice to know before I booked it
Hi Laura,
Thank you so much for taking the time to leave this review. Without your feedback regarding basic economy, we would not be able to improve our services. I have sent your commentary over to the service team for further review.
We hope that you'll consider booking with us again as we’re always looking to improve our products on a daily basis.
Cheers,
JustFly Team
When booking a return flight for our upcoming vacation we were specifically looking at flights that had layovers over 1 hr. We are traveling for the first time with our infant son and need adequate time to make sure he can eat, get changed, etc. We specifically booked this flight bc when searching on your website the layover was 1hr 48 mins but once we received our confirmation email it only showed a 32 min layover which is unacceptable. I called this morning to get things straightened out and was told there would be a cancellation fee of $75/ticket and when I asked to speak to a manager I was put on hold for 10 mins and then told a manager would call me back within an hour. It has now been 3 hrs and still no return call. I will never use your site again and will commit to writing as many online reviews as possible in hopes of saving other people from your bait and switch tactics. I have just searched your website again and the flight information has still not been updated. If you can't provide accurate flight information why are you in this business? I had high hopes after getting a recommendation from a family member to try your site but unfortunately was extremely let down.
Hi Grant,
Thank you for sending us all your information. I have forwarded the details to our Escalations Team and one of my colleagues will be contacting you to look into this issue.
Please let me know if there is anything else we can help you with.
Kind wishes,
JustFly Team
Very good Customer service. They are offering very good deals on international travel.
Seat selection is my favourite!
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi Eileen,
Thank you so much for taking the time to leave this review. Without your feedback regarding customer service, we would not be able to improve our services. I have sent your commentary over to the service team for further review.
We hope that you'll consider booking with us again despite these issues you experienced as we're always coaching and improving our team on a daily basis.
Cheers,
JustFly Team