Justfly.comReviews 6,165

I learn this company is a rip off. Do not use. I gave me the wrong flight that I did not choose. Just so they would get more money. It had my college daughter in the airport for a whole day. I did not choose that flight. I know I am not the only person experience this type of fraud. Hope you are satisfied getting 260.00 more out of me

Watch out of this site. They will charge your card without authorization from the owner of the card. If you will dispute the charge make sure you will blocked them from charging your card! They will send you an email saying that you're a no show when the truthis they are the ones who are NO SHOW PF ANY COMMITMENT and SERVICE with their customer. Horrible customer service, they cannot help the customer especially with any emergencies that needs assistance from them

The most ridicules company i ever come across, dont use this company if you travel, it cost me 500$ just for booking and cancelation.

I purchased a ticket from them, I tried to cancel within 24hrs of booking because I notice my flight date was wrong, but they wont answer their phone. I was on hold for over 2 hours. The ticket was over $800. I'm still battling with them on it.

Flight was canceled and they will not refund money. They say they have to investigate? Not sure what there is to investigate?

This airline is a joke I do not recommend anyone go through them. They hung up on me after being upset because they told me my ticket isn't refundable and if I want to cancel it I have to pay $100 per person. Even though I paid for the protection an extra $200 for nothing, my Passports didn't come here on time so I had no choice but to cancel it and instead of doing that they hung up on me! Worse service ever

Pathetic company. They toss you from rep to rep, refuse to provide any proof of any payment going through. They tell you to call back in a month if there is no refund showing up. A month later you call and the same thing is said to you. Each time you call you sit on hold for 2.5 hours before someone picks up the phone.

I would never, ever, use this company to book anything. Don't ever give them your credit card info.

I have purchased tickets to Hawaii and one of my passengers had a relative passing and is unable to go> i asked for a refund or credit and they said no. I purchased the cancelation protection and they still say no. Unbelievable :( You can never speak with anyone And then when I went to check in they sent me to Hawaiian Airlines to check in and I wanted to upgrade and since i purchased through Just fly they make impossible to even pay for an upgrade this company does nothing but take your money So now I am out 818 dollars which they get to keep this is complete bull$#*! no wonder they have so many lawsuits against them I guess the only way to get my money back is contact my lawyer.

I purchased 2 round trip tickets months in advance. Our departure went great and when we went to return we were informed at check in that Justfly.com canceled our tickets. We tried for over an hour to reach them at the airport. We received a message they would contact us in 72 hours. We were forced to purchase two tickets at the check in for over $650. After I returned and researched this company. I discovered this isn't the first time. Nor second……. They have a history of this type of issue. Please use SOMEONE ELSE!
Still haven't received a dime from them!
Currently in litigation. Good luck!

Worst services one can use. Got sick and ask them to switch my flight which they demanded I had to pay $800 to switch my date. I decided to cancel the flight because I had paid the insurance. I requested for refund for them to ask the proof from my doctor which I provided but they still didn't refund they kept asking for unnecessary documentation which I provided all of them they still didn't refund my money. In case anyone choose to travel with them don't pay the insurance coz incase of anything your going to loose more.

We booked a flight in 2020 that wound up having to be cancelled during COVID. We were given $600 of flight credits instead of a refund and told we would have until February 2022 to use them and book a replacement flight. We placed a request to use the credits in November 2021 to use the credits in Stepmber 2022. 5 months later and we are still waiting on JustFly to confirm a flight for us. We have asked for our options and the status of the request and get an automated email every time. When we call, we are on hold for hours and when we reach a person, they tell us to be patient and hang up. This is unacceptable. We have contacted our lawyer to try and get our money back because at this point, our credits are being held hostage and a refund is appropriate.

THE WORST! I booked a round trip ticket with them in 2019, and the return trip in 2020 was canceled by the airline due to COVID. Upon my return, I called them and the customer service rep. Said I had a credit and to wait. Well, I waited, and come to find out there was no credit. So you know, they were sued by City Attorney of San Francisco over hidden fees and other predatory scams, they filed bankruptcy shortly thereafter. DO NOT DO BUSINESS WITH THEM, there are numerous other reputable travel sites.

THERE SITE BOOKED MY SECOND MY CONNECTION LONGER THAN THE FLIGHT THAT I REQUESTED ON LINE. WHEN I TRIED TO CONTACT THEM TO MODIFY, NO CALLS ANSWERED, NO WAY TO MODIFY ON LINE SO I HAD TO CANCEL AND START THE PROCESS OVER AS I HAD ONLY A FEW HOURS TO GET AN INTERNATIONAL TICKET PRIOR TO DEPARTURE. THEY CHARGED ME THE CANCELLATION FEE OF $150 EVEN EXPLAINING THE SITUATION. AS A PILOT FOR UNITED AIRLINES I FIND THEIR CUSTOMER SERVICE UNACCEPTABLE. I WILL NOT BE RECOMMENDING THEIR BUSINESS.

I had to cancel the flight due to covid-19. After rebooking, they canceled the flight. I am trying to rebook because my credit is about to expire, but for some reason the website is not allowing me to select a new flight, rebook. I have been calling, but always hear "we are dealing with a lot of calls, blah, blah, good bye." CLICK. It's so frustrating that I can't get a hold of a customer representative. No one to help at ALL.