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JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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The site is so easy to navigate and made the process of booking my flight a snap! I received a confirmation email right after I booked the flight as well.
It was very easy to book a flight through justfly. This is the second time I have used your site. Very easy and a lot of information available.
It was quick and easy to use I tried every other sight and was having troubles.as soon I click on I went through the steps smoothly it was stress free.
Overall good experience. Only reason I'm not giving 5 stars is that we had an issue with KLM flights that kept bumping up by thousands of dollars once you had put in all your information. Very frustrating, but I think it must have been a KLM issue.
My family and I've been using Justfly for the past 2 years and we're never disappointed finding good deals with flights and hotels. I just happened to buy tickets for the wrong date but I was able to cancel within the allowed time without any questions and I got my money back in 2 days. Very friendly customer service too!
After speaking with an agent of Just Fly I had several opportunities to book my flights to Manila with other agencies over the weekend but thinking back on how polite and professional he was... I decided to go with Just fly!
Only took few mins to do plus reasonable I like the email alerts on price drops was very satisfied have used justfly before plus referred others also pleased
I love my overall experience... customer service was very pleasant... I would definitely recommend this company to others.
I needed a flight booked as soon as possible and I was able to find cheap flights just in time thanks to the site's email alerts. The sight is also easy to use I had no issues.
Searched and found a flight that suits my schedule and very easy to navigate and purchase without many extra pop up pages.
I had a pretty good experience. This was the first time I used JustFly and I would use it again! Thanks, Dawn
Every time I would go back or check with my daughter about times I could not go back to the same site but they would send me the site to start all over again. Even when filling out info for ticket it would not let me leave and come back to same spot. Very frustrating but I finally did it...
Highly recommended travel site!
Prices are competitive, and the website is easy to navigate.
I can not believe there was not a more clear line of communication about the ticket from united. There should of been better communication. Now I have to spend more money and inconveniently have to check my bag. This is BS.
Found site difficult to navigate around like there was an issue and my screen froze at one stage in which made it difficult to process my payment. An Australian currency conversion would have been helpful.
Hi Roger,
Thank you for taking the time to review our services. We have successfully located your booking and will be reviewing your case in order to improve our services.
Kind wishes,
JustFly Team
Quite satisfied with my experience. The only thing I didn't like was the fact that there was a cost for reserving seats, which was not revealed until after I selected seats.
I am a first time user and found the experience of booking international travel with seat assignments easy and thorough
One of the website with great deals it would be better if they could be cheaper lol. And offer free flights once you buy so many flights
Answer: This is a FRAUDULENT Company with the worse customer service you will find. STAY AWAY
Answer: They are not reliable at all. Take your business somewhere else.
Answer: I would not trust them again. Once was enough. RUN away!
Answer: Forget about the refund. They will have an excuse like mine. I bought the insurance, but apparently there are two insurances you can buy for one ticket. Who ever heard of that?
Answer: Hi Ed, We're so sorry to hear that you've difficulties with a reservation. Could you please send us your 9-digit booking reference number by private message, and tell us a bit more about the issue? We'll reach out to you to help resolve the matter. Kind wishes, JustFly Team
Answer: It doesn't matter. They will do NOTHING. Turn it in to the BBB and also the Consumer Protection Agency and call your credit card company to dispute the charges. They are FRAUD
Answer: A class action law suit is very necessary! Read over 5,000 people paint $200.00 to cancel and never recieved a refund, I personally lost over 2k
Answer: Hi Ruth, In some cases, airlines can make changes to your reservation. If the changes don't work for you, we'll try our best to accommodate you. Please email us at [email protected] if you need assistance with your booking. Kind wishes, JustFly Team
Answer: My recommendation would be not to book through JustFly. They are the worst.
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Hi Peter,
Thank you for taking the time to review our services. We have successfully located your booking and will be reviewing your case in order to improve our services.
Kind wishes,
JustFly Team