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Justfly.com

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Justfly.com Reviews Summary

JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.

This summary is generated by AI, based on text from customer reviews

service
745
value
703
shipping
313
returns
514
quality
614

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Awesome!
June 26, 2017

Fast and easy to compare flight prices. Was able to see all f the details needed for my upcoming flight and plan my itinerary in a whim.

Date of experience: June 26, 2017
West Virginia
1 review
0 helpful votes
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Great
June 26, 2017

I thought booking with just fly was very convenient and accessible. I had no problem and thought it was easy to do.

Date of experience: June 26, 2017
Minnesota
1 review
0 helpful votes
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Quick and easy booking!
June 26, 2017

The site is so easy to navigate and made the process of booking my flight a snap! I received a confirmation email right after I booked the flight as well.

Date of experience: June 26, 2017
Colorado
1 review
0 helpful votes
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Great information
July 28, 2017

It was very easy to book a flight through justfly. This is the second time I have used your site. Very easy and a lot of information available.

Date of experience: June 26, 2017
Tennessee
1 review
0 helpful votes
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Nice
June 26, 2017

It was quick and easy to use I tried every other sight and was having troubles.as soon I click on I went through the steps smoothly it was stress free.

Date of experience: June 26, 2017
Rhode Island
1 review
0 helpful votes
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Good, except for KLM
June 26, 2017

Overall good experience. Only reason I'm not giving 5 stars is that we had an issue with KLM flights that kept bumping up by thousands of dollars once you had put in all your information. Very frustrating, but I think it must have been a KLM issue.

Date of experience: June 26, 2017
New York
1 review
0 helpful votes
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Very happy
July 28, 2017

My family and I've been using Justfly for the past 2 years and we're never disappointed finding good deals with flights and hotels. I just happened to buy tickets for the wrong date but I was able to cancel within the allowed time without any questions and I got my money back in 2 days. Very friendly customer service too!

Date of experience: June 26, 2017
Georgia
1 review
0 helpful votes
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Very professional!
June 26, 2017

After speaking with an agent of Just Fly I had several opportunities to book my flights to Manila with other agencies over the weekend but thinking back on how polite and professional he was... I decided to go with Just fly!

Date of experience: June 26, 2017
Pennsylvania
1 review
0 helpful votes
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Was easy
June 26, 2017

Only took few mins to do plus reasonable I like the email alerts on price drops was very satisfied have used justfly before plus referred others also pleased

Date of experience: June 26, 2017
New York
1 review
0 helpful votes
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I'm very satisfied.
July 28, 2017

I love my overall experience... customer service was very pleasant... I would definitely recommend this company to others.

Date of experience: June 26, 2017
New Jersey
1 review
0 helpful votes
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Found a flight with no issues
June 26, 2017

I needed a flight booked as soon as possible and I was able to find cheap flights just in time thanks to the site's email alerts. The sight is also easy to use I had no issues.

Date of experience: June 26, 2017
New York
1 review
0 helpful votes
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Quick and Simple
June 26, 2017

Searched and found a flight that suits my schedule and very easy to navigate and purchase without many extra pop up pages.

Date of experience: June 26, 2017
Florida
1 review
0 helpful votes
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Satisfied customer
June 26, 2017

I had a pretty good experience. This was the first time I used JustFly and I would use it again! Thanks, Dawn

Date of experience: June 26, 2017
Virginia
1 review
0 helpful votes
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Every time I would go back or check with my daughter about times I could not go back to the same site but they would send me the site to start all over again. Even when filling out info for ticket it would not let me leave and come back to same spot. Very frustrating but I finally did it...

Date of experience: June 26, 2017
District of Columbia
1 review
0 helpful votes
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Highly recommended travel site!
July 28, 2017

Highly recommended travel site!
Prices are competitive, and the website is easy to navigate.

Date of experience: June 26, 2017
Virginia
1 review
2 helpful votes
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BS
June 26, 2017

I can not believe there was not a more clear line of communication about the ticket from united. There should of been better communication. Now I have to spend more money and inconveniently have to check my bag. This is BS.

Date of experience: June 26, 2017
Sarah C. — Justfly.com Rep
over a year old

Hi Peter,

Thank you for taking the time to review our services. We have successfully located your booking and will be reviewing your case in order to improve our services.

Kind wishes,
JustFly Team

Australia
1 review
0 helpful votes
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3 star
June 26, 2017

Found site difficult to navigate around like there was an issue and my screen froze at one stage in which made it difficult to process my payment. An Australian currency conversion would have been helpful.

Date of experience: June 26, 2017
Sarah C. — Justfly.com Rep
over a year old

Hi Roger,

Thank you for taking the time to review our services. We have successfully located your booking and will be reviewing your case in order to improve our services.

Kind wishes,
JustFly Team

Texas
1 review
0 helpful votes
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Quick and Easy Reservation
June 26, 2017

Quite satisfied with my experience. The only thing I didn't like was the fact that there was a cost for reserving seats, which was not revealed until after I selected seats.

Date of experience: June 25, 2017
New York
1 review
0 helpful votes
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Quick & Easy
June 26, 2017

I am a first time user and found the experience of booking international travel with seat assignments easy and thorough

Date of experience: June 25, 2017
Indiana
1 review
0 helpful votes
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Good deals
July 28, 2017

One of the website with great deals it would be better if they could be cheaper lol. And offer free flights once you buy so many flights

Date of experience: June 25, 2017