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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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I booked a round trip, that used two different airlines and was able to book both tickets at the same time. Most other flight search engines direct you to each airline to book separately. Easy shopping, good price!
Had to re-book our United flight due to emergency Pacemaker implant surgery. Justfly very helpful in the booking as well as providing info needed to claim cancellation insurance. First dealings with JustFly but would use them again.
Awesome experience booking my flight. But this survey is neither easy to use and its horrible design will not enhance customer loyalty
I recently started using JustFly and I consistently find the best deal - and the customer service is great too.
Best yet price and ease of use could not believe lowest price. United web site was double the cost sold me for every trip
I had no issues and my experience was great. The flight attendant got us there safe and earlier than expected. I would definitely recommend this site to others that I know fly frequently.
Un authorized debit on my card. I asked a refund, it was accepted but nothing since that.
Really bad!
Easy access, fast service., I like how it explains in details about the travel protection. I also noticed how it shows the fee you charged as a travel agent, your flight is much cheaper than others.
Hi there,
Thank you so much for taking the time to review our services! We see that you left a 1 star review which means you’ve had a negative experience with us. Did something go wrong that was not explained in your review? If there was, we would like to look into it for you. If not, you can correct the review to reflect your opinions!
Kind wishes,
JustFly team
Although all of my flights were delayed they were all great flights the crew was very polite and professional and the entry on the plane and off the plane was smooth and fast. It was my sons first time flying so I'm glad it was with these flights because it made his experience a great first one.
I called the customer service line because I thought it would be easier than booking online and I was wrong. After 30 minutes on the phone I hung up and ended up booking online. She didn't have the best verbal communication skills and I spent over 25 minutes constantly repeating myself. She wasn't listening to the correct dates that I wanted to book and ever time she found a low price she would push me to hurry up and buy now without even taking into account that her days were mixed up. It was very frustrating and I will never call customer service again, but if I have to I will need to speak with a manager that will be able to assist me in a timely fashion.
Hi Kimberley,
We’re so sorry to hear that you’ve had a negative experience with our customer care team. We will be carefully reviewing the issues that occurred with your booking, and provide the required training to ensure that our team is equipped to handle any situation. We always rely on customer feedback to help improve our services.
Kind regards,
JustFly Team
It took 45 minutes to fix my name and cancel reservations just to rebook same reservations. After reimbursing me and then recharging me, she forgot to redo the seating arrangements.
Hi Gail,
Thank you for taking the time to review our services. We have successfully located your booking and will be reviewing your case in order to improve our services.
Kind wishes,
JustFly Team
I tried other flight sites. JustFly returned many more options at lower prices. The booking process was simple and quick. I will definitely use JustFly in the future.
So-o-o easy to purchase tickets through JustFly. And, the price was the same as purchasing through the airline's own site.
The best prices and many choices. Easy to navigate. Choose between cheapest fares, direct flights, and flexibility all on the same page. All airlines and all possibilities.
Was best deal I could get. It went fairly smoothly although when I went back after checking some other sites, I had to reenter all information.
My experience with Justfly was a good one I always get a good price and the customer services spend time listening to client.
I used the online booking site, and was able to secure my reservation with ease. Try it! You'll like it!
I love this site. I've never had any trouble finding what I am looking for at affordable prices. It is convenient and easy to use.
Very good - would definitely use the site again and recommend to others - wish I knew about it before
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi Ronny,
I see that one of our customer care representatives refunded your seat selection fee of $14.95 on June 22nd. If you have not received the refund, please send us a private message and we'll investigate further.
Kind wishes,
JustFly Team