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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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Called to cancel trip within 24 hour grace period.
Was told the cost will be $75.00 per ticket. To change reservation it would even be like $200 a ticket. CSR agent would had no sympath what so ever. Never again will I use an on line booking company. They. Buy a block of tickets from the airline and can not negotiate with you.
Justfly is ok if you no forsure the ate you pick does not to be changed.
Weeding through the flight schedules was easy. Determining what perks I needed was a challenge for, seat reservation, baggage, wifi, over head compartment fees, carry on bag size etc. Once I understood the process the second booking was a breeze.
I prefer Justfly because it's cheaper and more flexible than the other sites out there! I haven't yet been disappointed with its services.
I come to know just fly recently. But it is now my most favourite to book my flights. Whenever, I use justfly, it just work quickly.
Good work. Keep it up
My booking was very quick and easy! I had to book a last minute flight to Europe (same day) due to my other flight being cancelled and I was able to book for a few hundred dollars cheaper than my friends who booked on another site. Definitely recommend!
I'm happy with the low airfare. Your site is easy to read & navigate. It's quick & efficient. Thank you!
I started using JustFly over the past few months. I've been liking it so far. I wish they would send a reminder about your upcoming flights with the details.
I'm very happy with this website... I have gotten lots of amazing rates and recommend to family and friends!
Prices are fair but they do add add up when taxes seat selections and extras are applied. From search to final payments.', added about $200.00bto advertised cost.
The deals offered were good but why say there's only 2 rickets left at that price which was not true?
Needed to change my reservations to a early day was not able to. Will not be sure that I will be taking United again.
Hi Mykalia,
Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.
Kind wishes,
JustFly Team
My booking experience was rather easy and convenient online. You have to read carefully the terms and conditions of Justfly because that's where many people get frustrated when they can't change modify or cancel their trip.
But other than that, I was satisfy with my customer service experience when I called to change my flight. The agent was very professional and took his time to explain every details and my options in order for me to change or cancel my trip. Very good example by the way of a good phone representative doing his job well.
Good overall. Will buy with just fly again and refer to other family and friends to purchase tickets.
I'm. It s frequent traveler, so I'm not savvy about searching out flights and prices. This site gave me a good selection of airlines, times and prices. Booked and done!
Great and easy service. Easy to follow links and rates. Quick response time. Email is easy to follow. Confirmation number allows for easy and early check in to flight.
Site is user friendly, it was easy to navigate and buy my ticket. I also got a quick response back with my confirmation and flight details. There was no hidden cost.
Great web site - had some problems with my transaction but it was resolved quickly with great phone representatives
My husband booked a flight with this company after he enter his credit card number when tge reservation came back they over charged him 248.57. After calling both customer service numbers we got NO HELP. Than told there prices change rapidly even though you confirmed the one price they already gave you. IT'S A SCAM THEY WANT YOUR CREDIT CARD INFORMATION. Over charge you bc most people just look for the confirmation number after its booked, never looking at the price again bc you already confirmed the original price. NEVER USE!
Hi Christina,
Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.
Kind wishes,
JustFly Team
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Hi David,
Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.
Kind wishes,
JustFly Team