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Justfly.com

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Justfly.com Reviews Summary

JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.

This summary is generated by AI, based on text from customer reviews

service
745
value
703
shipping
313
returns
514
quality
614

We monitor reviews for authenticity

Massachusetts
1 review
0 helpful votes
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It worked It worked.
July 22, 2017

I will always prefer dealing with a real person, but that becomes less and less likely over time. So, given it's all on screen now, this site was superior to many, offered good comparisons and completed the deal in reasonsnle time. It offered no place for TSA pre-approval numbers, though.

Date of experience: July 22, 2017
California
1 review
0 helpful votes
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Excellent Price
August 23, 2017

For International Flight usually I use CheapOair website, this time JustFly won me over with the better deal. Awesome

Date of experience: July 22, 2017
Ohio
1 review
0 helpful votes
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Easy. Transparent. Inexpensive.
July 22, 2017

Discovered while using Kayak to Price search. Got a great flight for an even greater price! Read carefully. There are no hidden fees, but the flight I booked did have a special requirement that I cannot bring a carry-on unless it fits under the seat in front of me. I could've upgraded that bit, but meh... Overall, very satisfied.

Date of experience: July 22, 2017
Texas
1 review
0 helpful votes
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Awesome
July 22, 2017

Booking process was so easy not to mention the prices. Compare to other best price guarantee, confirmation of flight was very fast had no issues booking and would do it again for my next trip.

Date of experience: July 21, 2017
California
1 review
0 helpful votes
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Seat not included on the purchase
August 22, 2017

I never have this situation before. I always get my seat before I fly. I didn't realize that they charge for a seat now.

Date of experience: July 21, 2017
Utah
1 review
0 helpful votes
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Cancellations ticket
July 22, 2017

I called because I confused the date of my flight and they were great. My only issue was that I couldn't understand the agent I was speaking with. His accent was really heavy and he had to repeat a lot of what he said, which I felt bad about but what can I do. Nothing against him, props for him to speaking another language.

Date of experience: July 21, 2017
New York
1 review
0 helpful votes
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Can I get bumped?
July 22, 2017

Thank you for your recent purchase of a Basic Economy ticket from your travel agency. This new type of fare has some important restrictions, detailed below, which are different from our standard United Economy® fares. While you will still enjoy the same inflight services such as food and beverages, United Wi-FiSM and inflight entertainment we want to remind you of the following Basic Economy restrictions.
THIS REMINDS ME OF FLYING STAND-BY Which I did not know UPFRONT. I can not get bumped, right?

Last boarding group
With Basic Economy, you'll also be in the last boarding group unless you're a MileagePlus Premier member or companion traveling on the same reservation, the primary cardmember of a qualifying MileagePlus credit card or a Star Alliance Gold member.

Date of experience: July 21, 2017
Canada
1 review
0 helpful votes
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Excellent service
July 22, 2017

Easy to use site and alerted me when there were sales on the flight I was looking for. I would not hesitate to use the site again when looking for good seat sales

Date of experience: July 21, 2017
Nevada
1 review
0 helpful votes
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Name change
July 21, 2017

Called 3 times and each time was almost 1 hour wait. I accidentally entered First name in last name block and called to change it and your reps wanted $100 to change it. I wasn't canceling my flight and this is unexceptable. Why was this an issue?

Date of experience: July 21, 2017
Colorado
1 review
0 helpful votes
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Pretty easy
August 22, 2017

Pretty user friendly and good prices. You gets several emails to keep you updated with your ticket information.

Date of experience: July 21, 2017
Florida
1 review
0 helpful votes
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Always find my flights on your site!
August 22, 2017

Always use just fly for my reservations! Wish I waited another week! Same flight dropped about 40.00!

Date of experience: July 21, 2017
Michigan
1 review
0 helpful votes
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Great
August 22, 2017

Best price for our flights. Look here first to get the best price on your upcoming travel arrangements. Hotels too

Date of experience: July 21, 2017
Canada
1 review
1 helpful vote
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Good quick service
July 21, 2017

I found Justfly to be a good site to use. The flights came up quickly and with good prices. The only thing I did not like was being charged to indicate we wanted to sit together

Date of experience: July 21, 2017
California
1 review
0 helpful votes
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Easy to book flight
August 22, 2017

Most of the time cheapest flight prices and clear easy site to use.
Sometimes when I check another date and come back to the first date the prices go up in just 10seconds. That would be the only thing I would like to see improve. Prices should be stable for 5 min. Or with in one entry. The sense of urgent booking for a deal is a bit of a deterrent to the site.

Date of experience: July 21, 2017
California
1 review
0 helpful votes
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Happy and satisfied
July 21, 2017

It was my first time to get tickets on justfly.com it was recommended to me by my brother who uses it a lot for traveling. The experience was easy customer service was impeccable. I had called customer service to change some information on my ticket and it was done in less that 3 min. Very professional employee i must say. Needless to say, i will from now on be getting my tickets from this company. Thank you

Date of experience: July 21, 2017
New Jersey
1 review
0 helpful votes
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Very satisfied
July 21, 2017

I have used JustFly several times always finding a great price for the flights I need. Site is easy to use.

Date of experience: July 21, 2017
Florida
1 review
0 helpful votes
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Excellent
July 21, 2017

Very good page and you can find all you need about flights and cheapest prices on tickets thank you for your help hope use this page for future purchases of mine travel tickets

Date of experience: July 21, 2017
California
1 review
0 helpful votes
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A truly helpful site
July 21, 2017

Easy to navigate with constantly updated information. Fare change alerts helped me to get a really, really good price for my ticket.

Date of experience: July 21, 2017
New York
1 review
0 helpful votes
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Cheap fast awesome!
July 21, 2017

I will use this cite everytime I'm looking for a domestic flight! It had the prices lower than Expedia, cheap tickets etc. So happy to fly back to Detroit for my moms 67th bday. Thank u justfly! Xxx

Date of experience: July 21, 2017
Kentucky
1 review
0 helpful votes
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Satisfied
July 21, 2017

I was very pleased with the ease of the site. Liked all the options to choose from as well. Searched many airlines to choose from.

Date of experience: July 21, 2017