On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It was very easy to book flights. Unfortunately, I had to cancel my flights. However, it was great knowing that you had a 4-hour window in which to do so. The agent who helped me cancel was more than kind. It was a good customer service experience!
It was easy to book flights, did not have to go through a lot of pages. Loved that's everything was on one pageboy, just had to scroll. Could have done with better rates and may be once the customer submit the payment, the confirmation should be instant instead of waiting for 10 min ( in my case) and the book status was saying collecting something. But overall good 3.5
Excellent was easy and fast always keep same price for me until I done booking, very nice... Love it...!
The agent assisting me did a great job! I had a problem with the website, and
They went the extra mile to make sure that I got the travel protection that
I was trying to sign up for. I was also sent an additional email with the actual
"policy" for the Protection plan, which was much appreciated!
It was quick and painless. I like that.
One hundred characters seems like too much when I am just trying to leave a review as quick and painless as my ticket buying experience was...
It was easy and short process to book with JustFly. I'm glad that I was able to get my times I wanted to fly.
The site made it very easy for me to find the cheapest way to book my flight and gave a wide variety of options; I searched other sites too but they could not compete with these prices!
I liked my experience with one exception: I purchased 4 tickets, but it was not until after I received my confirmation that I was informed about United's Basic Economy restrictions on my ticket; e; g., I do not get overhead bin space. Plus, I cannot pick my seats, which is fine for me, but the people sitting next to my 5 and 7 year olds may not be too pleased :) All that said, if the site could allow customers to pick which class of ticket they are purchasing and what that means, that would be helpful. The classes should have the same names across all travel sites (may be out of your control but we need to be able to compare apples to apples). When I called the customer help number, I was helped quickly by someone very adept and kind; therefore, I am very pleased with my experience. Thanks,
Nancy Preston
I was surprised by the great service I received. It is my first time on this site but not my last. Have told my family and friends. Thank you!/
Great professional service. Great and satisfied with results. Will us this service on future travel arrange9.
JustFly is my go-to place for flight bookings. It's easy to use, simplified for convenience, and safe. I always seem to find the best deals through there, too. It's where I always recommend friends go when looking.
It was very simple to book my flights! Very affordable too. Will definitely make more purchases in the future.
I was able to find cheap flights very fast and easy, and they always send me emails when prices for flights I am looking for drop. Overall, the booking was a good experience.
Trying to very recently booked flight. Accommodating. As it should be and as expected...
After going to each airline website, I wish I had gone to JustFly first! I found a much better deal using them.
Just Fly was easy to use and understand which is something I need because I do not fly very often. Thanks.
I booked a flight from LA to Hawaii in February. I called and talked to an agent. I was unable to understand her. I asked multiple times for someone to speak better English and was told their was no one available. I went ahead and booked the flight but when I received the tickets my traveling companions last name was misspelt. When I called to get it corrected I was told there would be a $95 charge. I was told that had a recording that would show the agent spelled the name back and I didn't correct her. How could I correct her if I couldn't understand her? I don't have a problem with the prices but you should have someone available to speak clear and understandable English when they are requested.
Easy to make airline bookings Site was fairly good at showing the difference in travel arrangements.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account