On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I am satisfied with the prompt deals and low rates. You should offer special deals with Southwest Airlines
Experience we wonderful. Everything worked out just fine, very happy. All flights went extremely well and I was kept informed all along the way by JustFly, which was very much appreciated. Dale anderson
Best prices anywhere! It was very quick and easy to book my trip and I got the best prices hands down of any other site.
My problem was addressed successfully but the agent was hard to understand. It took some effort on my part. I assume it's an outsourced service in another country.
It was easy and I love the price if not for that I would have been able to have a trip this year. I hope you. Keep up the good work.
Everything was smooth. One thing confused me: I paid one amount on JustFly but my bank account reflected two lesser individual charges. So I added them together and they equaled the total singular amount I paid on JustFly. For some reason it processes as two. Not an issue, just a heads up would have been appreciated (unless I missed that note somewhere in the fine print).
I was able to book online for a last minute flight while at the airport. I was able to get a reasonable price and I was also able to do standby for an earlier flight!
Excelente prices and service.
We were looking for the best prices for days until we casually found JustFly. We recommend it :)
I was trying to evaluate different flight options for a last minute trip across the country. JustFly made it easy to see what choices I had available and ranked them by a bunch of criteria. Very impressed and happy with how my trip turned out!
Great price. Easy navigated search system. So far I booked my ticket as the lowest price i could found on the internet. Hope everything goes smooth for my trip.
Easy site to use- notifies you when prices go down. Also very easy to follow when it comes to booking your flight. It shows what other company are charging for the same exact flight to make sure you know you are getting the best deal.
Excellent navigation and Justfly offers the best selection of flight times. This way it is easy to find a flight that fits my schedule.
Fast and easy. Had issue to cancel first booking, but customer service immediately took care of it. Very satisfied
I called the day leaving Toronto to switch my timing since I was sick and the man said I canceled my insurance and accused me of calling in and doing it. I was mortified with his accusation because I would NEVER cancel my insurance. I kept being put on hold then transferred to a supervisor. Supervisor didnt help and said they canceled my insurance because the rate went up and they sent me an email. I never received an email. Till this day I keep looking for it. I told the supervisor that I never received it and im not lying and he then says well hes not lying either. What sort of customer service is this? Terrible, will never ever purchase or go through this again.
Haven't flown yet but booking on line was very easy. Flight schedules simple to understand. I will certainly use just fly in the future. I will also recomend them to all my family and friends.
Justfly had a great great price, was easy to book, and yet did not make clear that there airline restrictions. I did not know that there were basic and standard economy tickets and wasn't given the option to get a standard ticket. Not being able to have a carry-on is ridiculous. Also, contacted Justfly, in 4 hour window to cancel and they told me it would be up to 10 days to get my money refunded. On top of it I called the Airline and justfly directly after getting email about the restriction and justfly and airline said the other needed to make the decision if the ticket could be changed or upgraded. Frustrated about all the time spent on phone calls. I think, Next time I'll go directly to the airline and book.
Very quick listing and sorting per flights hours. I can find & compare the flights I wanted easily. The only thing I like to mention here is "flight seats" was not avail to view and choose! I have to pay extra for a seat I wanted but it was chosen randomly by the office and not my choices.
The reason I gave this five stars because I did search with other three sites and I chose JustFly which satisfied my schedules and prices.
There are no surprises or hidden fees. You deal directly with the airlines. It's hassle free. I will use this service again.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account