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Justfly.com

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Justfly.com Reviews Summary

JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.

This summary is generated by AI, based on text from customer reviews

service
745
value
703
shipping
313
returns
514
quality
614

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Cheap and good flights
July 27, 2017

Cheap and good flights but my flight was changed already not to happy bout it. It will work out but its nice to know what I'm gonna be traveling my fiancé is in the airforce and we are already having to change what time he picks us up and its hard because now he has to take more time off.

Date of experience: July 26, 2017
Georgia
1 review
0 helpful votes
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Quick and Easy
July 27, 2017

My experience was quick and easy and pricing was the best from my search. I had search several sites and couldn't find tickets in the price point that I wanted. I will use this sight again most definitely to book future flights.

Date of experience: July 26, 2017
California
1 review
0 helpful votes
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Satisfied Traveler
July 27, 2017

The flight that I took was delayed, but it was due to weather conditions. Otherwise the flight was fine.

Date of experience: July 26, 2017
New York
1 review
0 helpful votes
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Great company! Many options!
July 27, 2017

Love using Just Fly for the best prices and options anywhere! Highly recommended! Great customer service on top of everything else!

Date of experience: July 26, 2017
California
1 review
0 helpful votes
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Easy to bpok
July 27, 2017

Dont like seat assignment fees, selected not to have it and assigned one anyway. But easy to book and found some inexpensive flights

Date of experience: July 26, 2017
Sarah C. Justfly.com Rep
over a year old

Hi Melissa,

Thanks for sharing your experience with us! While we do have a seat selection recorded for you, we are happy to refund the seat selection fee as an exception.

A reimbursement of $14.95 will be processed within 2-10 business days to the credit card on file.

We apologize for any inconvenience this may have caused.

Kind wishes,
JustFly Team

California
1 review
0 helpful votes
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Quick and easy
July 27, 2017

Was my first time booking tickets online. I was concerned that it would be a big hassel. To my surprise it was very easy and not confusing. Was quick I was done in like 15 minutes

Date of experience: July 26, 2017
Ohio
1 review
0 helpful votes
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Great
August 27, 2017

It was easy steps to flying details. The website was clear on how to use it and i was done in not time looking at tripcase.

Date of experience: July 26, 2017
Georgia
1 review
0 helpful votes
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Please with Great Service
July 26, 2017

Very professional service. Will use this site again for air travel. I like the notification feature to price change. Up to date email response.

Date of experience: July 25, 2017
Illinois
2 reviews
0 helpful votes
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Fly Away!
July 26, 2017

My husband arranged my airfare to Greenville, S. C. It is the only direct flight from OHare Airport that he was able to find and the timing was perfect for me to fly there and back home. The price was reasonable and I was happy!

Date of experience: July 25, 2017
South Carolina
2 reviews
0 helpful votes
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Cost of baggage as an add on makes me think of driving instead. It would only cost me 200 dollars round trip in a car with more than 1 person.

Date of experience: July 25, 2017
New York
1 review
0 helpful votes
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Smooth Ordering
July 26, 2017

I was able to find my flight with ease. Read the fine print of the travel insurance and understand everything. I'd use JustFly to book again.

Date of experience: July 25, 2017
Pennsylvania
1 review
0 helpful votes
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Costa Rican Getaway
July 26, 2017

JustFly was a blessing in finding tickets from Tampa Fl. To Liberia CR at a reasonable rate with good flight times according to our needs. The ease in making our reservations and printing our electronic tickets will insure our using this site again, thank you

Date of experience: July 25, 2017
Minnesota
1 review
0 helpful votes
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Estoy muy contento
July 25, 2017

Estoy muy contento y satisfecho con justfly de verdad es una compañía muy eficiente gracias justo ahora podre darle la sorpresa a mi familia y amigos de llegar a mi isla puerto rico gracias a ustedes

Date of experience: July 25, 2017
California
1 review
0 helpful votes
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Happy Camper
August 26, 2017

I was please with my overall experience with JustFly.com Purchasing my ticket was good, ticket prices was in my price range. I would purchase through JustFly.com again in my near future.

Date of experience: July 25, 2017
Illinois
1 review
0 helpful votes
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It worked. The booking was fine
July 27, 2017

Somehow I missed the seat assignment for the return trip but that was probably my error. The booking was fine.

Date of experience: July 25, 2017
New Hampshire
4 reviews
0 helpful votes
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Very Satisfied
July 25, 2017

Easy to navigate. Found great deal. First time user, and pleased. Will continue to use. Had been searching for a good deal and was about to give up, then came across JustFLy, and voila, I am going to see my family!

Date of experience: July 25, 2017
Tennessee
1 review
0 helpful votes
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Simple process, outstanding results!
August 26, 2017

Able to find a flight at a great price and book it in minutes. No hassles! Easier than other internet booking sites. Thanks

Date of experience: July 25, 2017
New York
1 review
0 helpful votes
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Good
July 25, 2017

It was a good experience, except for the fact that you are imposing a 100 character minimum on this feedback form.

Date of experience: July 25, 2017
Texas
1 review
0 helpful votes
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Easy and effective
July 25, 2017

Just fly is so simple to use and I tried alot of sites not one found me a better price. I will now go only to just fly. No need to shop around.

Date of experience: July 25, 2017
Oklahoma
1 review
0 helpful votes
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Quick, Easy, and Painless
July 25, 2017

I had been keeping an eye on numerous travel sites for a few months before finally pulling the trigger on my flight via this site. It consistently had competitive pricing, but when I was finally ready to buy, it had the best price and itinerary. While this may not always be the case, I had no problems purchasing my tickets or checking out. Very smooth process.

Date of experience: July 25, 2017