Justfly.comReviews 6,165

Can not believe things like this are practiced on people in USA. It took few hours to order ticket by phone (spelling checking confirming everything), then it took 5 days to get ticket email conformation after few phone demands (was told to wait up to 24 hours each time). Finally on the 5-th day after another phone call got 2 emails in seconds. Upon checking flight #, back flight had wrong flight time and flight number. Tried to find answers why I had to wait 5 days to get email confirmation or why was provided wrong back flight was asked to email this questions to *******@justfly.com. Looks like now have to pay extra fee to get originally ordered flight or just use given flight. Plus, looks like going to be charged extra $11 for seat selection, was not told about this kind of hidden fee, not big amount, just principle. Ordered tickets through justfly company before for low ticket price through email had instant email ticket conformation no hidden fees, but ordering ticket through the phone is described above. Did I ordered wrong flight or is this a "smart" company approach to sell "low demanded" tickets or charge extra for a flight change in case client can not except provided flight?

A couple of weeks ago I booked a flight to Cluj-Napoca Romania. After doing so I informed my relative that I planned to be there around Christmas and New Years. I was then told it wasn't a good time to be there for uncercumstantial reasons, so I had to cancel my booking at that time. When I talked to a Justfly, representative, she told me I would get my refund in full since I cancelled within 4 hours after booking. Then she told me I would receive a confirmation by email within 2 to 10 business days of my cancellation. So far I have not received that confirmation from you and I would like to have it sent as soon as possible.

Here is my booking number for the reservation in which I canceled.

JUSTFLY BOOKING # 065-748-842

Please send me my cancelation confirmation so I know my credit card has been re-credited for the amount of my refund of $1558. 58.
Thank you for your cooperation in advance.

I purchased tickets for my wedding anniversary. I checked the dates to make sure they were right, double checked & then triple checked. When I get the confirmation it's for a completely different month! I contacted them & explained the problem. Wow - talk about unfriendly, unhelpful "customer service"! At the end of the call she "confirms" I didn't make any changes to the reservation. When I pointed out that's because she won't let me make any changes she "confirmed" again that no changes were made. They never even offered "sympathy" about the problem... You know, something like "I'm sorry to hear that". There is a reason their prices are so low - though they don't seem very low when you have two plane tickets you can't even use! Would never, EVER deal with them again.

Justfly is the worst third party travel company I've ever felt with. Trust me when I say you would be further ahead by booking directly with the airlines. If you want to change your reservation you will be charged over $200, no questions or $#*!s given. If you booked directly through, let's say Alaska Air you could change you ticket same day for $25.00, or if you booked with Southwest you can do stand by for free. Justfly gave me terrible customer service, unwilling to accommodate and LIST the WORST travel itinerary from airlines on their website to buy luring you into believing you are getting a good deal :( they are awful