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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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I should have researched Justfly.com before purchasing the ticket at Justfly.com.
According to the BBB, their warning is true about Justfly.com. Regarding their excessive fees if you make a mistake. See link below.
https://www.bbb.org/akron/news-events/news-releases/2015/07/bbb-issues-warning-about-justfly.com.
I thought i booked the right trip. But apparently, the return trip has a 24 hour layover from Taipei to san francisco. I had to changed the flight, and they charged me $300+ for it. I had to negotiated a little bit and they reduced to $250. The ticket was ~$750, instead I had to pay $1,009+.
Read the BBB link included. Be very careful. It's better to avoid Justfly.
Everything was perfect. I had not mix ups when I arrived at the airport(s). I will definitely use JustFly on my next booking experience.
I am please that I was able to get such a low cost fare out from Dallas, Texas to Seattle, WA it was very pleasing in getting a flight straight through without any stops other than a layover for an hour or so.
I am so disappointed in the customer service I've received. First, Just Fly did not inform me of a cancelled flight which delayed my travel to Africa by over 20 hours. Then, I was told to cancel my entire flight by a representative the night before my trip. Then, I was treated as a child by the customer service representative as she repeated her statement, raised her voice, and put me on hold to get a supervisor for over 20 minutes. After over an hour on the phone (and the 4th time I've spoken with Just Fly regarding this trip) I was told they could not help, because they had used ANOTHER third party to book my travel and could not refund my flight I never took. Rene, the supervisor and Gianna the customer service representatives were not helpful at all. I count myself a very positive, hopeful person but I would not recommend Just Fly to even my worst enemies.
Hi Katie,
Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.
Kind wishes,
JustFly Team
After calling multiple time I found out I was unable to make any changes to my reservation. Probably will never book through a third party again. Just easy and to book through airline.
I purchase a flight to Seattle WA. Then the next day I click again on the link to my reservation and it said flights to Virginia. I called customer service and after waiting for hours. I end up paying almost 200 to cancel the flight they mess up.
Hi Yury,
Thank you for taking the time to review our services. We have successfully located your booking and will be reviewing your case in order to improve our services.
As a travel agency, we do have separate fees from the airline when it comes to any changes or cancellations. There is a brief description of these fees at the bottom of your confirmation email as well as in our Terms and Conditions (https://www.justfly.com/terms-and-conditions)
We apologize for any inconvenience this may have caused.
Kind wishes,
JustFly Team
I booked my flight for the wrong day! Leha and Josh were so very very helpful in getting me straightened out. Thank you for having the best customer service ever
Just Fly charged me $350.00 for trip cancellation due to sudden illness and still forfeited full price for international ticket. Also not keep promises to send emails.
Hi Belinda,
Thank you for taking the time in reviewing our services. As per checking your reservation, we do see you cancelled your flight and are applicable for a future travel credit. As a travel agency, we do have separate fees from the airline when it comes to any changes or cancellations. There is a brief description of these fees at the bottom of your confirmation email as well as in our Terms and Conditions (https://www.justfly.com/terms-and-conditions) We have a fee to cancel a reservation and airline as well has a fee to keep the credit open.
Without a valid doctors note, we can not waive any fees when doing any changes to a booking. I have forwarded your review to our Escalations Team so they can look further into this and verify what they can do. We can not guarantee however, that the airline has a provision due to medical reason.
Please let us know if you have any further questions or concerns.
Kind wishes,
JustFly Team
For changing itinerary for two persons I had to call them at least 4times and they charged me 300 dollars PER ticket only for rebooking and extra money for ticket fare difference. So far so good, the highlight part is they insisted to go over by one ticket at a time to book even though we asked them to book our both tickets at the same time, and guess what? After booking the first ticket ( they charged us rebooking fee $150 and fare difference of $30 at this point) which took for one hour and thirty minutes of long waiting, they said the fare for second ticket went up while taking care of the first one so we have to pay $400 extra for the second one. Omg. Which airline on earth does let the flight ticket fare go up a couple hundreds of dollars within 2 hours? I can only assume this is justfly's dirty trick to make side money. Worst company ever in the whole world. I have been sooo stressed out feeling like a hell because of this company. So angry so frustrated! Cannot reason with this company's policy
Hi A J,
Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.
Kind wishes,
JustFly Team
It's good to use justfly service was excellent and I will continue to use for any future travel with my family.
I think I paid too much. United Airlines is a joke with all the fees you have to pay to upgrade to Economy class. But the "forecast" said to buy so I did. I should have held out for an option that had price drop protection so I could get a better deal. I probably won't use this site/service again it's not worth it.
Bought the cancellation protection, and had a death in the family... THIS IS THE WORST COMPANY and they refuse to work with you or refund the ticket price... They were rude, uncaring and couldn't even speak ENGLISH! UNBELIEVABLE they wording used suits there purposes... DO NOT BOOK UNDER THEM EVER...
Hi DeAnna,
Thank you for taking the time in reviewing our services. As per checking your reservation, we still that you have purchased our Extended Cancellation Policy for $19.99. By purchasing this, you have the option of cancelling your reservation within 24 hours of making it without and extra fees and would receive a full refund. Since you called outside of the 24 hours, the Extended Cancellation Policy would no longer be applicable to your reservation.
We have gone ahead and forwarded your message to our Escalations Team who will be contacting you if you still wish to cancel your flight reservation.
Please let us know if you have any further questions or concerns.
Kind wishes,
JustFly Team
I booked tickets and needed to change the return. On top of 350 per person fee they upsold to more expensive seats even though the flight had dozens of seats available in the same fair class. It took two hours on the phone to get ripped off. Avoid.
I booked my flight with them payed a lot money I get to the airport with itinerary my name was not on the passagers list from air Brussels called them to fix expende 6 hours on the phone with them given me no solution didn't put me on other flight I still stuck at airport last night they told me to call this morning because the department that takes care of that it's closed I called the bull$#*! department now they telling me the person that can resolve my problem it's the same guy called Sidney that yesterday told me he can't put me on the next flight because of is limitations now I'm on hold with them to try to travel and they given lies this company it's a scam I already report them to the police because they took my money from my visa and they don't want to put me on the next flight to Brussels só guys be careful buy tickets throw them.
Hi Domingas,
We're so sorry to hear you have been have issues using our services. We have successfully located your reservation and I do see you have spoken to one on my colleagues. We've gone ahead and forwarded this review to our Escalations Team so if there is any further action to be taken, they will be able to assist you.
Please let us know if you have any further questions or concerns.
Kind wishes,
JustFly Team
Worst customer service ever. They don't tell you all that they do and wont do. All airlines need to stop working with them. They are very rude. I have never had as much bs as I did while booking with them.
Hi Christie,
We’re so sorry to hear that you’ve had a negative experience with our customer care team. We will be carefully reviewing the issues that occurred with your booking, and provide the required training to ensure that our team is equipped to handle any situation. We always rely on customer feedback to help improve our services.
Kind regards,
JustFly Team
No issues and great prices in comparison. Just Fly was cheaper than any other flight site. Good company
I was charged extra to pick my seats and then found out from Delta that my seats were not available and had to pay extra again to choose another seat.
Hi Barbara,
Thank you for taking the time to review our services. Once we receive your seat selection, we forward it to the airlines. In the unlikely event that they cannot fulfill your request, we are happy to refund the seat selection fee for you.
A reimbursement of $23.90 will be processed within 2-10 business days to the credit card on file.
We apologize for any inconvenience this may have caused.
Kind wishes,
JustFly Team
The flight was was prett standard. I did not encounter any problems. The only issue I had was a the smal child who kept shreaking throughout the flight. Parents need to control their kids more effectively.
I got a great price however because I was unfamiliar with the site I didn't realize that I had not chosen seats for one portion of my flight. That was my fault. It would have been nice before purchasing if the site had a warning of some kind to alert me that I had not chosen seats. Otherwise a great experience.
Prices were good, but seat selection was not that great could not seat the family together even though the filght is not till November.
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Hi Tony,
Thank you for taking the time in reviewing our services. As a low budget travel agency, we aim to offer the best price possible to our clients. This could mean having itineraries with longer layovers and a change of airport. However we do still offer many other flights that are made available to us by the airline to give our clients a large variety of itineraries to chose from.
As an agency, we as well have separate fees from the airline when it comes to any changes or cancellations. There is a brief description of these fees at the bottom of your confirmation email as well as in our Terms and Conditions (https://www.justfly.com/terms-and-conditions) It is always passengers responsibility to verify the itinerary they are booking to make sure all is okay if you want to avoid paying any fees and fare difference.
Please let us know if you have any further questions or concerns. ¸
Kind wishes,
JustFly Team