Justfly.comReviews 6,165

DO NOT USE THEM! I have been flying for 15 years, this was the first (and last) time booking a ticket from Justfly. It was for a 2-week vacation in Italy. While there I got an emergency and had to be hospitalized. I called 4 days before the flight asking to change my return date and I was willing to pay the fees. I spent over 6 hours on the phone with their customer support, and they confirmed my new flight for the following week and said that I'd receive an email with the new tickets. I never got the email so I called back 5 times and every time I got a different answer. The day before my original flight they told me that they don't have any inventory and I just have to lose my flight. I will never use them again, go with a reputable company like Expedia or Priceline.

I tried to cancel my reservation and the website clearly stated that I would pay a $125 change fee (which I paid) and receive a $218 travel credit--after all, this is normal practice in the airline industry.

When I called them to find out how to use my travel credit, the first rep I spoke to talked in circles and I swear he was intentionally trying to confuse me. I asked for a supervisor who then explained that only one leg of my flight had been cancelled and that I could only use the travel credit if I payed an additional $200 in re-booking fees PER LEG. When I told her that the website did not indicate this, she said that it clearly does. WHICH IT DIDN'T. Why would I agree to pay $125 to change the flight and for an additional $200 to re-book if I could simply just not show up to my flight and buy new tickets for less than $200 total? Then, when she told me that the return portion of my ticket had not been cancelled, I told her not to touch it, and after being on the phone with them for one hour, she simply said "ok, thanks for calling justfly" and hung up on me. No resolution, wouldn't tell me how to use my travel credit, no concern whatsoever for providing any kind of solution or re-booking the flight. So now they have my $125 and I don't even get a travel credit unless I pay them an additional $200 to re-book. Buyers beware. Go somewhere else. *And based on reviews on this site, it seems this scam is working for them, which means I'll be contacting my pals at the BBB.

I wish I could give this site 0 stars if I could... I was trying to book a trip for my boyfriends 30th birthday. Leaving work is incredibly hard for him so I inquired about the insurance, if I needed to make any changes to my flight (switching dates, cancelling etc) that it wouldn't be an issue. So I purchased the tickets and my boyfriend couldn't make those dates so when I tried to switch the flights they wanted me to pay the same amount I did when I bought the tickets. I tried cancelling my flight and they were only giving me 20 percent of my money due to fees. I tried calling the insurance company and was told that this did not qualify for a refund. I was going to explain to them that I was misinformed but ended up having a break down over the phone and hanging up on them. So extremely frustrating I know they advertise that their site is cheaper than most but please don't make the same mistake as I did. The money is not worth it in the long end go with trusted and reputable sites such as expedia and Travelocity etc. I should have googled this company in the beginning and seen the horrible reviews I wish I would have looked.

My husband died in May and I have been trying to get a refund for the money we paid for his airline ticket, using Icelandic Air, through Justfly. I have bee put on hold, told to call back, disconnected, told they've attempted to call me (with NO record of those supposed calls) and emailed to call again. Today I talked to a "supervisor" who said he would send an immediate email confirming they would be issuing a refund of my husbands ticket price (they told me I would have to pay $250 to cancel MY flight so I said not to cancel it). I have received NO email! They did, however, send an email in my dead husband's name, asking him to fill out a survey about today's call. HORRIBLE.

When I searched for a specific international flight, it repeatedly found the specific flights I was looking for $300 cheaper. But when you "select" that flight, with no information or warning, the final price jumps $300. My family and I reproduced this error three times over two days and then I called justfly.com. I spent more than 10 minutes on the phone with a rep who wanted my credit card number and email and somehow simply couldn't find the flight I was discussing ("what date?" "what airline?" "what flight number?") when I declined. They are a scam organization

We booked a trip from Chicago to Glasgow through JustFly. Our flight to Glasgow was routed through JFK on a Delta flight that is only on-time 33% of the time, with a one hour layover. Of course, the flight was delayed, so we lost a day of our vacation. The return flight landed in JFK, but then we had to take a bus to LaGuardia -- this was NOT well marked or referenced when we were booking. LaGuardia is a total disaster. The bus service didn't take us to Terminal A due to construction, so we had to take another bus to get there, barely made our flight (five minutes to spare). I would never use them again.

Read the fine print on everything... should you be under the impression you are not! Check your invoice carefully because these SOBs will charge you for services that are worthless. Like travel insurance through CSA. Only good for 24 hours at booking... or a BS extended cancelation policy... you will get NOTHING if you attempt to use this garbage. Frontier/Just fly will charge you $99 per ticket per passenger and additional $50.00 should you attempt to file a claim. It gets better. The extended cancelation policy will only be honored AFTER you cancel your flight and all charges are levied... that's IF they opt to honor the policy... Don't bother calling them because you end up at a 3rd world s-hole call center India or Pakistan with a VS rep that stttttutttters through English. Which you can't understand. Then they start the shuffle you around while on hold for 30 minutes hoping you'll go away... Frontier airlines is horrible and will nickel and dine you to death. If the plane ever shows up... Justfky.com and their worthless travel policy sham company CSA Travel Protection are to be avoided at all costs... Once you see your bill and luggage. Costs you will be better off flying a reputable airline (Jet Blue°). Learn from my horrid experience

I am shocked by Justfly. I booked round trip ticket within US by calling Justfly Customer care. The agent told me the price of the flights as charged by the airlines. He never told me about the service fee Justfly charge beyond the airfares. Also you need to add $19.99 to be able to cancel your booking even within 24hrs. It is only after the agent took my card details that he sent me the written invoice and the itinerary. Also I made a mistake of not adding $19.99. So after I received the invoice mail and found that I had been charged extra $78 as Service Fee, I already fell into the trap that tickes cannot be refunded.

I WILL NEVER USE JUSTFLY AGAIN!

Justfly takes up to 24 hours to get back to you on whether or not your booking went through. The first three times I tried, it didn't go through. I spent several days on the phone with my bank, with Justfly, etc trying to resolve it. I book flights on a daily basis for my company. I have only had this trouble with Justfly. Then after you get that confirmation, you have a four hour window to make any changes. I got the confirmation in the middle of the night. Then found out I needed to add the person's middle name (international travel). I jumped on it first thing in the morning and spent hours on the phone with Justfly. I couldn't make that small change without a $75 fee. Yet if I had been with any airline directly, it would have been a simple service point. Nothing with Justfly. Tried going to the Supervisor and nope, horrible service.

Then instead of charging $75, they charged $150 which luckily our accountant caught. It took me another hour on the phone with Justfly to get them to fix that.

Additionally, if you want to make any changes whatsoever to your reservation, you can't do so with the airline directly. You have to go to Justfly who tack on additional fees. You can't pick your seat assignment expect for a general 'aisle seat' 'window seat'.

The worse though is the treatment on the phone. It's like talking to a brick wall. Every single time I called, I couldn't get ONE service oriented person or even a person who was willing to communicate with any sort of interest in helping you with what you need.

I'd rather pay more than get this kind of service.