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Justfly.com

2.7

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Justfly.com Reviews Summary

JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.

This summary is generated by AI, based on text from customer reviews

service
745
value
703
shipping
313
returns
514
quality
614

We monitor reviews for authenticity

California
1 review
0 helpful votes
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I had a connection flights three planes i flew on to get to New York from California since your site didn't offer much option.

That was the worst flight ever and not to mention. 6-7 hours layover.
Your site needs more options in flight booking.

Date of experience: September 2, 2017
Nevada
1 review
0 helpful votes
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Booking with JustFly
September 2, 2017

Great way to save $$$ on flights. Well maintained and user-friendly site that allows you to save time and money. I now have my go to destination for the best fares. Thank you JustFly!

Date of experience: September 2, 2017
France
1 review
0 helpful votes
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Trip to Europe
September 2, 2017

I had read a blog about travel sites and decided to download a recommended app and give it a try. I have used justfly before, but this blogger was offering me the chance to save money (who doesn't like to do that). Running through several different hoops and snags I deleted said app and returned to Justfly where I got a much better deal with great service. Thanks!

Date of experience: September 1, 2017
California
1 review
0 helpful votes
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Very Satisfied
October 3, 2017

Good rates,
Good service, great responses with email.//////////////////////////////////////////////////////

Date of experience: September 1, 2017
Texas
1 review
0 helpful votes
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Fast, Affordable and Trusted.
October 3, 2017

This site is very easy to navigate. It also helps you find affordable flights and through a filtered search option if you have specific needs.

Date of experience: September 1, 2017
Florida
1 review
0 helpful votes
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Quick, easy and great prices!
September 2, 2017

Got a great flight deal! Site was easy to use and lots of choices. My flight RT to DCA was just $173

Date of experience: September 1, 2017
Maryland
1 review
0 helpful votes
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BEST FLIGHT EVERRRRR!
September 2, 2017

TOTALLY enjoyed my flight to Las Vegas in July. The staff is warm and fuzzy as well as knowledgeable AND courteous! They made sure that everyone was not only comfortable, but safe! Thanks JUSTFLY!

Date of experience: September 1, 2017
New York
1 review
0 helpful votes
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I use JustFly all the time!
September 2, 2017

JustFly is my 1st go to source for booking a flight! I recommend it to everyone! They keep me updated on the status of my flight no matter how far in advance i purchase my ticket.

Date of experience: September 1, 2017
North Carolina
1 review
0 helpful votes
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Better than I expected
September 2, 2017

This was the first time I travelled with restriction of not being able to have a carry on. It is hard to fit everything you need for the weekend in a handbag. However everyone was helpful and it all went smoothly.

Date of experience: September 1, 2017
New York
1 review
0 helpful votes
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Very easy website to use.
September 2, 2017

I love the ability to simply find the best prices. In addition to great prices navigation of the site is very easy.

Date of experience: September 1, 2017
New Jersey
1 review
0 helpful votes
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Easy to book!
September 2, 2017

Very good fare and easy to book...
I checked many companies before deciding. I surely made the best choice.
I had a good experience! I suggest it to everyone!

Date of experience: September 1, 2017
California
1 review
0 helpful votes
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Good Service
September 2, 2017

Good service. Good value. Extra legroom. Complimentary Wi-Fi. Abundance of snacks. Comfortable seats. Very nice flight crew.

Date of experience: September 1, 2017
Maryland
1 review
0 helpful votes
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Very Good Service
September 2, 2017

I have really good service in my travel from Washington DC to Missouri. Thanks for that.
When we bought a ticket online the best price was JustFly, then we payed with a credit card and we did not have any problem.
When we recived the service of the airline that JustFly choose our airline there was good attention, when it was time for service and the airplane landed at the exact time.
For my next travels I will definitely choose JustFly to buy my tickets.

Date of experience: September 1, 2017
Texas
1 review
0 helpful votes
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THANK SO MUCH!
September 2, 2017

I was really comfortable for the price that jet fly gave me and very appreciative. I will be using to fly again very soon I want to thank your corporation before allowing me and considering me on the updates for flights

Date of experience: September 1, 2017
New York
1 review
0 helpful votes
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Somewhat satisfied
September 2, 2017

I was very satisfied with the booking and the price. Although my first flight was delayed and I ended up getting on a shuttle to Philadelphia where was my first destination. I wasn't payed back the ticket I lost or got any compensation from American Airlines.

Date of experience: September 1, 2017
Florida
1 review
0 helpful votes
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For the most part the experience with the cheap flight - basic economy I think - was ok. But being told we have to be the last to board and getting different snacks when the info I was given said they would all be the same - makes you feel a little singled out. However there were quite a few of us so that made it better. Other than that it was ok

Date of experience: September 1, 2017
Florida
1 review
0 helpful votes
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Seeing the world
September 2, 2017

Excellent flights and times. Perfect customer service. Have used the site for international without any difficulties and best prices.

Date of experience: September 1, 2017
California
1 review
0 helpful votes
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Sevice
September 2, 2017

First time usage of a airplane booking service other than direct with the carrier. Very pleased with the service and results.

Date of experience: September 1, 2017
Florida
1 review
0 helpful votes
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I AM very pleased
October 3, 2017

I love using the site justfly and is the only site I'd use! I recommend to everyone I possibly can and they love it too. Just fly gives me the best prices no matter where I m going.

Date of experience: September 1, 2017
New Jersey
1 review
0 helpful votes
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Prices are cheaper
September 2, 2017

So far so good. Good price.
When it comes to cheap tickets just fly is the best in the whole website. I'll reccomand to everyone. East to use

Date of experience: September 1, 2017