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JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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I had a connection flights three planes i flew on to get to New York from California since your site didn't offer much option.
That was the worst flight ever and not to mention. 6-7 hours layover.
Your site needs more options in flight booking.
Great way to save $$$ on flights. Well maintained and user-friendly site that allows you to save time and money. I now have my go to destination for the best fares. Thank you JustFly!
I had read a blog about travel sites and decided to download a recommended app and give it a try. I have used justfly before, but this blogger was offering me the chance to save money (who doesn't like to do that). Running through several different hoops and snags I deleted said app and returned to Justfly where I got a much better deal with great service. Thanks!
Good rates,
Good service, great responses with email.//////////////////////////////////////////////////////
This site is very easy to navigate. It also helps you find affordable flights and through a filtered search option if you have specific needs.
Got a great flight deal! Site was easy to use and lots of choices. My flight RT to DCA was just $173
TOTALLY enjoyed my flight to Las Vegas in July. The staff is warm and fuzzy as well as knowledgeable AND courteous! They made sure that everyone was not only comfortable, but safe! Thanks JUSTFLY!
JustFly is my 1st go to source for booking a flight! I recommend it to everyone! They keep me updated on the status of my flight no matter how far in advance i purchase my ticket.
This was the first time I travelled with restriction of not being able to have a carry on. It is hard to fit everything you need for the weekend in a handbag. However everyone was helpful and it all went smoothly.
I love the ability to simply find the best prices. In addition to great prices navigation of the site is very easy.
Very good fare and easy to book...
I checked many companies before deciding. I surely made the best choice.
I had a good experience! I suggest it to everyone!
Good service. Good value. Extra legroom. Complimentary Wi-Fi. Abundance of snacks. Comfortable seats. Very nice flight crew.
I have really good service in my travel from Washington DC to Missouri. Thanks for that.
When we bought a ticket online the best price was JustFly, then we payed with a credit card and we did not have any problem.
When we recived the service of the airline that JustFly choose our airline there was good attention, when it was time for service and the airplane landed at the exact time.
For my next travels I will definitely choose JustFly to buy my tickets.
I was really comfortable for the price that jet fly gave me and very appreciative. I will be using to fly again very soon I want to thank your corporation before allowing me and considering me on the updates for flights
I was very satisfied with the booking and the price. Although my first flight was delayed and I ended up getting on a shuttle to Philadelphia where was my first destination. I wasn't payed back the ticket I lost or got any compensation from American Airlines.
For the most part the experience with the cheap flight - basic economy I think - was ok. But being told we have to be the last to board and getting different snacks when the info I was given said they would all be the same - makes you feel a little singled out. However there were quite a few of us so that made it better. Other than that it was ok
Excellent flights and times. Perfect customer service. Have used the site for international without any difficulties and best prices.
I love using the site justfly and is the only site I'd use! I recommend to everyone I possibly can and they love it too. Just fly gives me the best prices no matter where I m going.
So far so good. Good price.
When it comes to cheap tickets just fly is the best in the whole website. I'll reccomand to everyone. East to use
Answer: This is a FRAUDULENT Company with the worse customer service you will find. STAY AWAY
Answer: They are not reliable at all. Take your business somewhere else.
Answer: I would not trust them again. Once was enough. RUN away!
Answer: Forget about the refund. They will have an excuse like mine. I bought the insurance, but apparently there are two insurances you can buy for one ticket. Who ever heard of that?
Answer: Hi Ed, We're so sorry to hear that you've difficulties with a reservation. Could you please send us your 9-digit booking reference number by private message, and tell us a bit more about the issue? We'll reach out to you to help resolve the matter. Kind wishes, JustFly Team
Answer: It doesn't matter. They will do NOTHING. Turn it in to the BBB and also the Consumer Protection Agency and call your credit card company to dispute the charges. They are FRAUD
Answer: A class action law suit is very necessary! Read over 5,000 people paint $200.00 to cancel and never recieved a refund, I personally lost over 2k
Answer: Hi Ruth, In some cases, airlines can make changes to your reservation. If the changes don't work for you, we'll try our best to accommodate you. Please email us at [email protected] if you need assistance with your booking. Kind wishes, JustFly Team
Answer: My recommendation would be not to book through JustFly. They are the worst.
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