Justfly.comReviews 6,165

We had a flight (business) cancelled and put into economy on a different flight. All I wanted was a credit for the difference between these two classes. I started the claim in March 2017 and it is now Sept. 2017 and I still do not have the refund even though I have been continually promised prompt attention in 24 to 72 hours. All this time they have had all the documentation they required. This is the most non-responsive company I have ever dealt with. Any company can get five stars during good times. The real test of a good company is when a customer service situation occurs. Let's see what this supervisor can do for me.

I really don't care how cheap their tickets are I will Never book through them. I would advise anyone not to book through them. Puerto Rico is damaged and all they want is your money! I can't get a dollar back! $646 down the drain. They want to charge a cancellation fee $150 per ticket and then a booking fee of $200 per ticket when I book again with a supposedly credit! What credit a total SCAM and joke. Please anybody everybody don't book with them I wish I had read the reviews before I booked my flights. Lesson learned and a costly one! Horrible!

Their insurance policy is a scam! You can just cancel the flight on the same day you bought it! I paid for insurance 20$ per person. Now except that they want to charge me an extra of 150$ for canceling my tickets (2 tickets) and get the rest in credit for future flights. So it means:
I paid - 352$ for 2 people+ 40$ for insurance + 150$ for cancel the tickets = 542$!.
And they want to give me 200$ in credits for future flies!

Thats a total scam don't get close! They are just trying to take your money.

TERRIBLE! If I could rate them a 0 I would have! Booked a reservation for a flight for my son who is a minor, I used my credit card. I wanted to cancel flight, they will not let me due to the fact thay my information is not on the ticket!? Gladly took my money to pay for the ticket but will not refund you?! My minor son can call or email to make the change. Makes no sense! DO NOT USE THEM!
The reason I called to cancel was a hour after I bought booked the flight they sent me a way better deal! As a company they are misleading and dishonest!

I have placed to less then 18 to 20 telephone calls to this company "Justfly"to get a refund from a cancelled trip, which was promised, by way of e-mail, to happen with 7 days. Now I am being told 6 to 8 weeks, and I have my doubts if any refund will be forthcoming. The carrier "WestJet" has already acknowledged they are not the ones holding up the refund. I have contacted various carriers to inform them of who they are dealing with. Compounding the difficulty, by way of telephone and e-mail is communicating with people who totally lack language skills, and often do not understand or fail to understand what is being said, or how to deal with this process. I tried to ask for a Supervisor, to no avail and have requested answers to various e-mails, which have been totally ignored. What begs the question; DO YOU AS A CONSUMER WANT TO DO BUSINESS WITH THIS COMPANY?

I have never had such a terrible experience while booking a trip. These thieves don't advertise any of their additional fees. They would not refund me despite my flight destination being DESTROYED by the hurricanes. They would only give me a credit (after a hefty unadvertised cancellation fee). The credit could only be used to go to the initial destination which is so ridiculous (any other airline company allows you to use the credit wherever but this website is such a scam). The destination no longer exists; I will never be able to use this credit. I also had purchased flight insurance which apparently does NOTHING. Their entire operation is shady. I would advise anyone and everyone to avoid this website at all cost. Book through regular airline sites and you will not lose money and be ripped off. Shame on justfly.

I recently bought tickets through Kayak from JustFly.com. JustFly.com confirmed the price from Kayak but they charged my credit card $250 more than the ticket price, After numerous emails and phone calls and although in emails they admit they need to refund me this amount, almost two months later I have received nothing. That is the short story... the long one is 10 times longer... So, tonight only... submitted BBB complaint, disputed amount with credit card, wrote to Kayak to stop supporting and promoting the thieves of JustFly.com, and wrote a couple of reviews. If nothing else, at least I feel I contributed something to the world the last couple of hours:-) Bottomline: if you book with JustFly, you might as well as give your credit number to thieves.
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UPDATE: A week after my complaint to BBB, credit card and kayak, JustFly returned the $250 to my credit card. I guess that is the only way to get JustFly to do the right thing.

I booked a last minute round trip flight through Justfly due to a death in the family. I purchased cancellation insurance thinking in the event I need to cancel and change, this will provide a benefit (the details of the cancellation ins was not explained when I purchased it.

After realizing I needed to stay a few days longer, I contacted justfly to see what they could do to change my flight. After a very long wait time, I talked to a rep that was very difficult to understand. They indicated the flight I booked (almost $800 RT from LA to NJ) was non-refundable and I would need to purchase a new ticket. Apparently the cancellation ins only provided cancellation 24 hours prior to departure. After several calls and emails, I was able to get a flight for an addition $213.
I understand now that I should have purchased a one way flight, however due to the circumstances, I expected Justfly customer service to be more reasonable and accommodating. NEVER AGAIN

Like other reviewers on the site, we booked our tickets through JustFly because it was the cheapest and quickest booking engine. In this case, you sure do get what you pay for. I've had to call into the customer service hotline 7 times to execute a simple name change as we booked our honeymoon prior to getting married and therefore had to use my maiden name and passport details. There was no other way to book the tickets. What a hassle and the change is still not complete - I get to call back in 48 - 72 hours and on top of this, they are charging $75 when a previous agent had told me $50. Last time we use this site.

UPDATE - After seeing my negative review, the JustFly social media team followed up, asking for my reservation details to send to the "Escalation Team" and someone would follow up with me with a resolution. After waiting 5 days for a follow up, I called back in to see if there has been any progress. I'm currently still on hold after an AN HOUR AND 30 MINUTES. My credit card was charged $75 over 11 days ago for the name change and there has been zero progress. I've changed my name on 3 other flights which were all booked before I was married. I physically can not get on this flight without the name change being executed and have no idea why this is so difficult for JustFly to do. Again, I've never experienced such poor customer service.

I saw negative posts about justfly.com, but like all reviews about anything - there are usually negative reviews. Someone will always complain. So I didn't think about it... but now that I used them, I believe they are a FRAUDULENT company. They canceled my outbound flight without my authorization on a trip to Italy for my brothers wedding. I spent at least 8 hours on the phone with them ( multiple calls). They sound real nice ( although English is hard to understand). But they continually claim it's the airline, and not them, that is changing the flight... finally I went to the airport. The delta airline agent called them and justfly.com even claimed to the delta agent that Delta was the problem, even though I was at the delta airlines counter and they assured me the issue was justfly.com. So we caught them in their lie... Delta agent ended up hanging up on them, apologized and issued a new ticket for me... delta agent was an angel. PLEASE DO NOT BE FOOLED by them. If u look at reviews, u will see this is a consistent pattern.