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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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Fare deal and good prices. Good airlines. Good description. Ticket availability, costumer services availability, but bad policies for refund ticket.
There is no way to find out what flight class that customers will receive before they paid money. Some customers want to use their personal flight numbers while they fly with other companies, but there just no flight class for customers to know whether the flight they booked has correct flight class to credit their personal flight number
All flights were good and went as planned with no unexpected events. Our seats were what we selected and no issues with booking. Very pleased.
The advantage of Jusfly are good prices of air tickets. But while when something happens the service is unacceptable! My departure was changed 2 days earlier. Many conversations with Justfly representatives/ there were international calls at my expense/ nothing changed. All of them politely promised to do something and answer in 48 hrs - but never did! Complete customer ignorance! I I wasted my time, money and health!
Excellent website. Easily accessible and useful information. More than compatative rates. Booking is smooth.
Professional and excellent service! Enjoyed the ride and we did not have any problems with our flight.
Flight cancelled twice... pretty concerning to a first time flyer. I had problems getting where I needed to be on time.
I was satisfied. Nothing crazy awesome but I was definitely satisfied. I was happy with the service but I was not blown away.
Helpful site. After my first use I've never looked anywhere else. I always use this site. Is easy and has great prices. I find it more useful than all the other sites that are out there.
Will never book here again! Very disappointed. They lie to you. Customer service is useless, dont help.
Hi Lena,
Unfortunately, we are unable to address this review simply because you did not provide your booking reference number. Please do so either on SiteJabber or by emailing [email protected] so that we can look into this for you and help you out further.
Kind wishes,
JustFly Team
Customer service is useless - they processed my flight to Bangkok - issued an itinerary with seat reservations - which were supposed to be at a premium - but when contacted - no seat reservation exists - when asked to refund - they insist on a cancellation fee - even though this all occurs over a 3 day period and i paid extra for extended cancellation. Total ripoff. Never use them again.
Hi Mitchell,
Thank you for taking the time to review our services. We have successfully located your booking and a member of our Escalations Team will be contacting you regarding this issue.
Kind wishes,
JustFly Team
I am really having a hardtime with Justfly. Feel like why i booked tickets from them. Vayama is much much better than them. Justfly even charges you for booking the seats in advance which nobody else does.
My son got sick & i had to change my travel date. My ticket was booked from Justfly & my wife & son's ticket was booked by Vyama.com. I called up Justfly & they advised me to pay $370 for their fees. Vyama did the same for just $50 which is like 1/6th of what Justfly charged me.
Hi Sachin,
Thank you for taking the time in reviewing our services. As a travel agency, we do have separate fees from the airline when it comes to any changes or cancellations. There is a brief description of these fees at the bottom of your confirmation email as well as in our Terms and Conditions. Depending on the travel agency, we are subject to our own terms and fees, but all agencies must still follow airline fare rules and charge their change fee.
As per checking the fare rules of the ticket, you were charged $150 by JustFly to make the change plus and additional $220 Etihad Airways change fee.
We apologize for any inconvenience.
Kind wishes,
JustFly Team
Quickly book a last minute flight at a good price! There is a small fee to book through their site ($10 or $12?).
JustFly initially declined to fully refund a ticket cancelled due to Hurricane Irma. After being on hold and given the run around on a series of calls, I called the airline directly and they of course were fully refunding all flights interrupted by the Hurricane. Confronted with this information, JustFly gave the refund credit, but kept 15%. I had major damage due to the hurricane and did not need this grief. I consider these folks totally unethical. DONT USE THEM.
Hi Charles,
We’re so sorry to hear that you’ve had a negative experience with our customer care team. We will be carefully reviewing the issues that occurred with your booking, and provide the required training to ensure that our team is equipped to handle any situation. We always rely on customer feedback to help improve our services.
As per checking, we see the full amount of the ticket was processed for refund. The only thing that was not processed for refund is our Extended Cancellation Policy and our Seat Assignment fee. These 2 fees are usually non refundable but due to the circumstances, we have agreed to refund both these fees. Please allow a delay of 2-10 business days to receive this refund. The total amount is for $31.94.
We apologize for the inconvenience and please let us know if you have any further questions or concerns.
Kind wishes,
JustFly Team
Bought ticket and knew that it wasn't refundable; however, it gave me the option of canceling for $75.00 and I would receive a "credit" for the price I paid. When you decide to actually use the credit (mine was $153.00) they actually BUMP up the prices so you end up paying many times more than what they're offering the if you just go to the same damn site and search for the same ticket. COMPLETE SCAM. In my case it was either pay $200 on top of my $153 credit for the same ticket I could simply buy through JustFly.com for $144.00
RESPONDING TO BS JUSTFLY.COM - SO PLEASE TELL ME WHY I WOULD FREAKING PAY $75 TO CANCEL FOR A FREAKING WORTHLESS CREDIT? I WOULD HAVE JUST LET THE STUPID TICKET GO AND NOT CANCEL. THE CREDIT WAS ABSOLUTELY WORTHLESS, I WOULD HAVE USED THAT DAMN 75 TOWARDS A TICKET FOR $144 FROM YOU GUYS INSTEAD OF PAYING $75 FOR A $153.00 CREDIT THAT IS COMPLETELY WORTHLESS. ITS A COMPLETE SCAM AND YOU $#*!S ARE EVEN LISTED IN THE BBB AND THEY WARN.
Hi Patrick,
Thank you for taking the time in reviewing our services. When you cancel a ticket and are eligible for a credit, we must price out the ticket as if we are processing an exchange. On top of JustFly fee, there is also airline penalty at the time of reissue. Since you cancelled the ticket using our Self Serve portal online, these fees were mentioned before you agreed to cancel. When a credit is issued, it is like we are exchanging the ticket, so we must book in the same class of service or higher than the original booking. There can be times online fare is lower than the new fare quoted because fares online are typically for new reservations only.
We apologize for the inconvenience.
Kind wishes,
JustFly Team
Justfly.com
Do not book with them specially going to Africa. They will show you a nice trip, take your money and later wait few more days and change your trip knowing that you cannot cancel it any longer. Then you call customer service and get the same lady who talks to you like you are a dummy and keep saying that it is the flight you booked. I have both emails and both trips so I know what I paid for.
Then you asked for a refund and they say 6 to 8 weeks so you can't go anywhere else.
That lady Whatever her name was is not nice at all. And she lies on top of that stating that I booked the flight this way.
This just fly company is a rip off. How can you schedule someone to stay overnight in a country they don't know with a child and not give them the choice to go somewhere else. And I am pregnant and Togo is not secured at all with the fight they had.
Hi Tomy,
Thank you for taking the time to review our services. We have successfully located your booking and a member of our Escalations Team will be contacting you regarding this issue.
Kind wishes,
JustFly Team
Hurricane Irma wiped out St. Martin (and airport). I had to cancel my trip for obvious reasons. JustFly charge me $300 cancellation fee. I challenged the fee and asked for a refund considering the WELL DOCUMENTED situation. Got the run around about not their problem. I don't think the CSR even knew about the Hurricane or where St. Martin is. Still fighting for the refund. Poor way to treat customers in the face of horrible circumstances in the Caribbean. They will not get my business again.
Hi MK,
Thank you for taking the time to review our services. We have successfully located your booking and a member of our Escalations Team will be contacting you regarding this issue.
Kind wishes,
JustFly Team
Just fly changed the dates we wanted to fly at the last min. Before we hit ok then charged us 225 dollars to cancel flights that we just booked 10 min. Earlier
Always go straight to your airline to book tickets don't use just fly!
Hi Steve,
Thank you for taking the time to review our services. Because we are a budget travel agency, we constantly work to provide travelers with the lowest fares. This means that, if there are cheaper flights available for alternate dates, we will post these at the top of our search results for travelers who are flexible. We strongly encourage everyone before confirming their reservation to make sure the proper dates are selected. As an online travel agency, we do offer 24 hour cancellation as per the airline's fare rules. However, even though a ticket is purchased within 24 hours, all changes or cancellations will have fees. There is a brief description of these fees at the bottom of your confirmation email as well as in our Terms and Conditions. (https://www.justfly.com/terms-and-conditions)
We apologize for the inconvenience.
Kind wishes,
JustFly Team
I don't like to give them 1 start. I want to give them nothing. They don't deserve any star at all. All I can say. Horrible service, all I get was disappointment, nightmare. I definitely would not use this website to book a ticket.
Hi Melissa,
Thank you for taking the time to review our services and we apologize for the inconvenience. We have successfully located your booking and a member of our Escalations Team will be contacting you regarding this issue.
Kind wishes,
JustFly Team
I don't know how these people have not been shut down yet. We called to upgrade our seats shortly before our flight. Instead they cancelled our tickets, insisted that we asked them to do it and would not drop the $300 cancellation charge when we noticed what happened. We are still trying to get the price of the tickets refunded. We've contacted the BBB, which if you google it has issued a warning about these guys and had to go through our credit card company's dispute process to get our money back.
Hi Gray,
Unfortunately, we are unable to address this review simply because you did not provide your booking reference number. Please do so either on SiteJabber or by emailing [email protected] so that we can look into this for you and help you out further.
Kind wishes,
JustFly Team
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Hi Jolanta,
Thank you for taking the time to review our services. We have successfully located your booking and a member of our Escalations Team will be contacting you regarding this issue.
Kind wishes,
JustFly Team