Justfly.comReviews 6,165

JUst cancelled a flight reservation to Managua NIcaragu due to the political unrest, people killed and US Embassy travel alerts. I called TACA and was told cancellation is ok but with a $150.00 cancellation fee. Ok with me but I thought better to cancel with Justfly because that's where I made the original reservation. Filled out the online cancellation request and Justfly showed the $150.00 cancel fee. All good so far. I hit the button - done but when I printed the cancellation fee was $279.25. I called Just fly as was told the additional $129.25 was a JUstfly cancel fee in addition to the TACA airlines fees. Whew--. Pretty hefty when it was done all online. This is one company I will not be doing business with again. You know-I could accept $25.00-$50.00 on the Justfly side but $129.00? Outrageous, just sayin. I thought they were more honest.

1st booking in 2016: Had to change a flight date and required waiting on the phone over multiple days for hours at a time. Needed to pay $500 for flight change and rebooking fee.

2nd booking in early 2018: My partner and I found $650 flights to Italy. With two months ahead of the date, I had to change the departure date due to personal reasons. It cost $150 just to cancel the flight, but then, to change to ANY date between June 2018 and February 2019 it cost an extra $2000 to book the flight. I asked them to please just find any date all year that was cheap but they could not. Of course, I would not pay $2000 because with any other company (or even with JustFly) I could get new tickets for $1000. So my partner and I lost $650 + $150 cancellation fee each ($1600 completely lost). What a nightmare. As before, I still had to spend hours on the phone waiting to get no help.

I truly believe this company has a playbook where they purposefully make you wait for 5 minutes at a time over hours to break you down so you just give up. They are con artists.

The airline we booked with went out of business. Extreme circumstances, I know, but their handling was abysmal and wound up costing us a lot of money. Weeks after the airline shut down, we got an email that said "theres a problem with your itinerary." Nothing about all tickets being cancelled. Nothing about the entire airline shutting down. When I logged into their site, it still had our tickets as being valid the trip as a go. I have a screenshot from months later still showing that the trip was fine on their website. When we called Justfly to help us get our money back the attitude was "here's a phone number, not our problem." When we called back *again* saying the number they gave us was disconnected, they had no interest in helping. They also had no intention of helping with the $5,000 difference we paid for the new tickets since it had to be booked last minute at Christmas time (I booked with Justfly 3 months in advance.) In the end, in order to get our original money back i went through the credit card we booked with since Justfly wouldn't help. Terrible company, terrible customer service.