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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,878
quality
23,623
This company responds to reviews on average within 5 days

Instant Feedback

73,248 reviews

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Texas
1 review
0 helpful votes
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Lack of communication
May 21, 2024

I purchased a few item for my bike and never received a tracking number or a shipped email. I had a purchase confirmation but that was it. Everything arrived but it was a crap shoot as to where anything was.

Date of experience: May 11, 2024
Kuwait
1 review
0 helpful votes
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Delivered on time
May 21, 2024

Description of items is a perfect fitting, guidance and variety is good.

Date of experience: May 11, 2024
South Carolina
2 reviews
0 helpful votes
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Derby gasket
May 21, 2024

Always great………………. ………………………………….always great………………………….

Date of experience: May 11, 2024
California
1 review
0 helpful votes
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Fog light, 2000 Heritage
May 21, 2024

Light fits and works well in my 2000 Heritage. Had to make a wire adapter / jumper to fit it to the original wiring.

Date of experience: May 10, 2024
New York
1 review
0 helpful votes
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Top notch quality.
May 21, 2024

Currently the seat is a bit stiff but I only have a couple hundred miles on it, so definitely not broken in yet. Was instantly leagues ahead of the stock harley seat.

Date of experience: May 10, 2024
Illinois
1 review
0 helpful votes
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J&P rocks!
May 21, 2024

Ordered my tires on a Tuesday and they were on my porch on Thursday. Been a loyal customer for years and not going anywhere. These guys have the right parts at the right price and ship them lightening fast. Why shop anywhere else? Thanks again J&P!

Date of experience: May 10, 2024
Texas
1 review
0 helpful votes
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Fast shipping, got some items the next day without paying anything extra. Items come well packaged and exactly what you expect. Will continue ordering everything possible from J&P.

Date of experience: May 10, 2024
Washington
1 review
0 helpful votes
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Simple and Easy
May 21, 2024

I needed tires for my Road Glide and within minutes I found them, verified their size and ordered them. The were here in less than a week. I'm super happy. This is the second set I've purchased from JP and will do it again!

Date of experience: May 10, 2024
California
1 review
0 helpful votes
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Helmet
May 21, 2024

Easy website to navigate, measurements were accurate. The helmet fits perfect.

Date of experience: May 10, 2024
Texas
1 review
0 helpful votes
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Motherwell solo rack
May 21, 2024

Bought this for my 97 Heritage Springer. If fit perfect and I am very happy with the service and shipping experience I got from J&P Cycles.

Date of experience: May 10, 2024
Washington
1 review
0 helpful votes
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Packaging
May 21, 2024

The customer service was TOP notch, when I called about exhaust questions. However when the box arrived the packing/protection for the parts, it was broken up inside the box. The exhaust pipes and a few scratches on them right out of the box. I opted to install them, but was a little bummed to see it. The cobra neighbor haters sound great on my 2017 dyna.

Date of experience: May 10, 2024
North Carolina
1 review
0 helpful votes
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Battery for Yamaha Raider
May 21, 2024

Easy to use and good prices. Item arrived quickly no problems

Date of experience: May 10, 2024
Texas
1 review
0 helpful votes
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Great
May 21, 2024

Always great service, fast shipping, will continue to order

Date of experience: May 10, 2024
Florida
1 review
0 helpful votes
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Crew Shirts
May 21, 2024

I have bought a few of these shirts now for my Crew aboard the Pillager. We wear them a lot.and they still look great. I will continue to buy this shirt for its quality as long as you keep selling it.

Date of experience: May 10, 2024
Pennsylvania
2 reviews
0 helpful votes
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Awesome still looking at more items to get later awesome still looking for new things for my bike

Date of experience: May 10, 2024
Canada
1 review
0 helpful votes
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Excellent
May 20, 2024

Very easy to deal with and I received my package in a very quick time frame.

Date of experience: May 10, 2024
Ohio
1 review
0 helpful votes
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Great site great help
May 20, 2024

Easy to use website. When I called for help, the guy was very knowledgeable.

Date of experience: May 10, 2024
South Carolina
1 review
0 helpful votes
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Excellent Service!
May 20, 2024

Fast and easy to find what I needed. I will definitely be back for more.

Date of experience: May 10, 2024
Connecticut
2 reviews
0 helpful votes
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Very SLOW SHIPPING!
May 20, 2024

I chose the 2-day shipping for $20 and I got a shipping tracking # 3 days later. By the time I actually got my product it was well over a week after ordering. I contacted J&P Cycles after about day 4 and asked for a refund of the $20 2 day shipping and they gave me back $15. Good on their part but if you want your parts quick I would shop somewhere else. J&P Cycles sure do have a lot of the good stuff in stock.

Date of experience: May 10, 2024
Florida
1 review
0 helpful votes
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Prompt service at fair prices
May 20, 2024

When I need something for my motorcycle I usually check this site first.

Date of experience: May 10, 2024