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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,861
quality
23,463
This company responds to reviews on average within 5 days

Instant Feedback

72,808 reviews

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Minnesota
1 review
0 helpful votes
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Ignition switch cover
April 5, 2026

The stamped sheet metal part was too small to fit over 1955 panhead ignition switch. I pounded a socket into it to make it go over okay but it cracked in the process. Looks okay for now

Date of experience: March 26, 2026
Missouri
1 review
0 helpful votes
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Poor Packaging
April 5, 2026
Updated review

I ordered 2 expensive spark plugs and 2 bottles of oil, they put it all in one box. The spark plug boxes and spark plugs were completely smashed by the oil bottles during shipping.

Date of experience: March 26, 2026
Kimberly E. — J&P Cycles Rep
3 hours ago

Jeffrey
Thank you for sharing your experience with us. We're sorry to hear that we didn’t meet your expectations. Your feedback is incredibly valuable, and we want you to know that we take it seriously. If there’s anything more we can do to make things right, please don’t hesitate to reach out.
📧 Email: [email protected]
📞 Call: 800-318-4823
💬 Live Chat: jpcycles.com
We're here to help!


No need to go to the Harley dealer with J&P
March 20, 2026
Previous review

No need to go to the Harley dealer with J&P.

Date of experience: March 10, 2026
1 review
0 helpful votes
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Long time customer.
April 5, 2026

I rebuild my first bike in around 1990. I used parts then ordered from J&p Cycles. I have used them off and on since.

Date of experience: March 26, 2026
Oklahoma
1 review
0 helpful votes
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I received my order promptly as usual however one product was not as advertised. The Letric Lighting Co. 3" Flat Style Turn Signal Lenses For Harley were not 3" they were 3.25'. I needed 3" for my 97 Dyna but decided to keep them for my 17 Road King.

Date of experience: March 26, 2026
Kentucky
1 review
0 helpful votes
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Excellent
April 5, 2026
Updated review

Superb service and product availability is what makes J&P cycles the company i chose to use

Date of experience: March 26, 2026

Have looked high & low for this part was told had to...
March 25, 2026
Previous review

Have looked high & low for this part was told had to buy whole wiring harness. Will be ordering from J& P from now on.

Date of experience: March 14, 2026
Alaska
1 review
0 helpful votes
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Shopping experience
April 5, 2026
Updated review

I found that navigating through the web site was extremally easy. But, there where some items that I was looking for that were out of stock and had to look elsewhere. No big deal.

Date of experience: March 25, 2026

I find that everything I am looking for you have and...
March 18, 2026
Previous review

I find that everything I am looking for you have and is very easy to find. The site is extremely easy to deal with.

Date of experience: March 8, 2026
California
1 review
0 helpful votes
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Service and chat techs
April 5, 2026
Updated review

Always had good delivery with J&P Cycles. Parts look like they will seal better than the banjo bolt washers I had that were leaking. I do know that I spent 30 minutes looking for a longer bolt only to be given part numbers of parts I already have! Some chat techs need more training! Custom trike with T to hook up each wheel and brake master cylinder. Master cylinder line to T fitting always leaked. Wind up just trying the new style washers.

Date of experience: March 25, 2026

Returning customer
March 22, 2026
Previous review

Returning customer. Always great service and easy checkout.

Date of experience: March 12, 2026
South Carolina
1 review
0 helpful votes
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Organic brake pads
April 5, 2026

Parts were delivered quickly
Brake pads seem to be a pretty good quality
Did have to grind the metal on the pad to get it to fit in the caliper, but that is the normal experience

Date of experience: March 25, 2026
1 review
0 helpful votes
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!
April 4, 2026

!$$$$$$! *******

Date of experience: March 25, 2026
1 review
0 helpful votes
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Brake pads, 2018 Ultra
April 4, 2026
Updated review

Pad selection was good, could not locate the pins or springs.

Date of experience: March 25, 2026

Pins for the calipers could not be located, nor the...
March 21, 2026
Previous review

Pins for the calipers could not be located, nor the retaining springs; should be able to purchase with the brake pads

Date of experience: March 11, 2026
1 review
0 helpful votes
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Review of J&P Cycles.
April 4, 2026

Not a positive experience for me. I was given a code to get a ten percent discount (on a thousand dollar order). Then I was messaged I couldn't get the discount. Got the cylinders but the oil line, etc, took for. Ev. er. The whole experience held up progress. That's a drag.

Date of experience: March 25, 2026
Kimberly E. — J&P Cycles Rep
21 hours ago

Charles
We sincerely apologize for any issues you encountered while applying the promo code. To ensure you're eligible, please verify that you're logged into your account, as guest accounts may not qualify for promotional discounts. While we offer a variety of promo codes for both new and existing customers, some manufacturers restrict discount eligibility, which is why exclusions do apply. Additionally, certain promotions may have additional restrictions. If you have any questions before placing your order, please don’t hesitate to reach out to us. We’ll be happy to assist you in confirming any exclusions or restrictions. Once again, we appreciate your feedback and look forward to serving you in the future!

Washington
1 review
0 helpful votes
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Messed up order.
April 4, 2026

I ordered Wiseco piston rings for my 95 inch upgrade along with grips and compression release valves. I recieved one set of the correct rings one day. The next day the grips came.
The following day I got the compression release valves and another set of rings that were for an 88 inch bore and one of the rings was bent. Customer service refunded me the price of the rings but had none available of the proper ones. I will be returning the one set of rings and have recieved the proper rings from another supplier.

Date of experience: March 25, 2026
Kimberly E. — J&P Cycles Rep
1 day ago

Tim
Thank you for sharing your experience with us. We're sorry to hear that we didn’t meet your expectations. Your feedback is incredibly valuable, and we want you to know that we take it seriously. If there’s anything more we can do to make things right, please don’t hesitate to reach out.

Canada
1 review
0 helpful votes
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$
April 4, 2026
Updated review

When I proceeded to check out, there was a note saying all money is in Canadian funds. Then when I was charged on my credit card, there was an extra approximately $50 because the funds were not in Canadian. I also did not like the fact that I was only given one shipping option the fast $32 option I would rather get it shipped for way less money than that and wait a week or two for it if I have that option that would be great. And then there was a surprise bill for duties and taxes altogether that part cost me $200 Canadian. I hope it is completely awesome when I install it in the spring. 😜

Date of experience: March 25, 2026
Kimberly E. — J&P Cycles Rep
1 day ago

Hi there — thanks so much for sharing your experience, and I’m really sorry for the frustration this caused.

I just want to clarify that all pricing on our site is listed in USD, and this is noted on the website. That said, I completely understand how the currency conversion, along with additional charges like duties and taxes, can come as an unpleasant surprise — especially when it all adds up.

Regarding shipping, we hear you. At the moment, we only offer the faster shipping option in certain cases, but we understand that having a more economical, slower option would be helpful, and we’ll definitely pass that feedback along.

We truly appreciate your patience through all of this, and we really hope the product exceeds your expectations once you get it installed this spring 😄 Please don’t hesitate to reach out if you have any questions or need help along the way.


GOOD WEBSITE-EASY NAVIGATE
March 19, 2026
Previous review

GOOD WEBSITE-EASY NAVIGATE

Date of experience: March 9, 2026
California
2 reviews
0 helpful votes
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Searching for parts for a 46 year old Harley-Davidson
April 4, 2026
Updated review

This particular purchase was for turn signal lense replacement. Although I didn't find the lenses, I did find all four turn signal replacements. The ones I have were the original 46 year old units which were worn and the chrome wasn't that great.
The new ones are great and replace the originals just perfect. For the money paid it was worth it.
Thanks.

Date of experience: March 25, 2026

Fast easy and responsive
October 29, 2025
Previous review

Fast easy and responsive. Prices are good and a good selection.

Date of experience: October 18, 2025
Indiana
1 review
0 helpful votes
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12321
April 4, 2026

**************212

Date of experience: March 25, 2026
Georgia
1 review
0 helpful votes
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Dont trust the website
April 4, 2026

The website will say in stock when really they have to order it. Always call the individual store before trusting and traveling to said store because you will be wasting your time

Date of experience: March 14, 2026
Kimberly E. — J&P Cycles Rep
1 day ago

Chris
Thank you for sharing your experience with us. We're sorry to hear that we didn’t meet your expectations. Your feedback is incredibly valuable, and we want you to know that we take it seriously. If there’s anything more we can do to make things right, please don’t hesitate to reach out.

North Carolina
1 review
0 helpful votes
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When I talk to customer service about the mistake that my phone did they said don't worry about it and sent my order to my correct address easy to work with always buy parts from here

Date of experience: March 25, 2026

Always easy to find my parts and have them shipped...
March 21, 2026
Previous review

Always easy to find my parts and have them shipped free

Date of experience: March 10, 2026
1 review
0 helpful votes
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Great Experience
April 4, 2026
Updated review

I have ordered a few things for my '23 Ultra Limited. Each and every experience has been perfect. I know where my order is every step of the way. Their prices have always been more than fair. The products have always been as described and packaged with the best care. 5 stars is all I could select but definitely deserves more.

Date of experience: March 25, 2026

Awesome thanks
March 24, 2026
Previous review

Awesome thanks

Date of experience: March 14, 2026
1 review
1 helpful vote
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Delivery
April 4, 2026
Updated review

Last 2 shipments 1 st shipment ordered Friday evening ordered not picked until Monday received email telling me delivery was for Wednesday didn't receive until Thursday. No sense in contacting customer service, all you get is I'm sorry for the late delivery and that's as far as it goes.

Date of experience: March 24, 2026

99% of the time JP has what I need
March 23, 2026
Previous review

99% of the time JP has what I need.

Date of experience: March 13, 2026
1 review
0 helpful votes
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Glitch
April 3, 2026

Glitch Reported in Shipping Team at J&PCycle did me right got my parts now to do my prep for season of Riding Thank You All

Date of experience: March 24, 2026
Kimberly E. — J&P Cycles Rep
2 days ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.