J&P CyclesReviews 23,249

Received a bad battery on my last order. Reached out and informed the customer service department of the order and the faulty item from that order. Explained that it could not be charged and was showing an error message indicating a disrupted circuit within the battery. The response I got was that I needed to "activate" the battery. After more emails I figured out that the CS rep wanted me to fill the battery with battery acid (with close to 50 years of servicing my own batteries I'd never hear the term "activating" your battery). Being as it was a sealed non-serviceable battery it came with the battery acid already installed and would have been obvious if the CS rep had actually looked at the item in question. After more emails explaining to them what battery I had, they sent me a ridiculous list of questions not even applicable to the battery (as it was never installed in a motorcycle and would not hold a charge and therefore could not be load tested, etc...). After more emails answering the ridiculous questions as best I could, I was told I was supposed to take the battery to a different retailer and have them load test the battery even though it could not be charged, and to get a picture of the load test that could not be completed. After submitting that picture (multiple times)I got a response stating I needed to submit another picture of the battery with the terminals removed (and no additional information). My reply was that I did not know that battery terminals were removable. By now it is the following weekend... and I reached out to the general customer service team to try and get and explanation. They then explained that I was supposed to rip off the terminals destroying the battery to prove that I was not trying to swindle them out of a battery... So after almost a full week of going back and forth I finally got a refund so I can buy a battery here locally and get my motorcycle back on the road. Almost 20 years ordering from JP Cycles myself. Seems like something has drastically changed there the last few years.

I had to get a new seat for my bike because it was lost on a ride. I was compensated fairly when i got the new one and the process to get the new seat happend very fast

I bought the JMC Rokker 400 4 Channel Amplifier for my '23 TriGlide. Upon opening it I went back to my order to confirm correct amp vs the website. To my surprise the amp now showed a price $108.00 less than what I paid a week before. I called J&P Cycles and within 15 minutes they issued me a credit for the $108.00. The amp was easy to install and works great. The reduced price was a pleasant surprise.

Excellent quality product that shipped fast and arrived quickly with no issues. Will definitely be buying from J&P Cycles again.

Site is easy to use. Easy ordering. Then, when I realized I had not ordered the right item, return was easy too. Good job on the website navigation!

Ordered a membership, because the day delivery caught my attention. Orders several parts and one was delivered in 2 days, the other was over a week. But what I didn't like was tracking showed loaded to leave with courier on the 2nd day it was to be delivered. No other updates until the day it delivered (a week later). And when contacting customer service they couldn't do anything about until after 5 days. The last few years J&P has gone down hill. I won't be ordering from them anytime soon.

Kinda hard to get parts! The page keeps skipping back to other places! I click on my saved bike and the product I'm looken for! I have been trying too gat a windshield for my ride and tires. I did find the white wall tires, but when I go to cart the price of the tires are higher than what it says on the listing! I don't understand why that happens! I have spent $2,000. In parts in the last month! I'm 68 years old and my helth isn't the best! I want to get this old bike going too leave to my son, I pray I get it done befor I move on! THANKS!

Purchased/ordered a replacement starter for my Street Glide in store and had it shipped to my house. Item arrived quickly and packaged well.

J&P Cycles has a good variety of products for whatever your need is. Chat box helped also. Don't normally use it, but it was helpful this time.

I've ordered a ton of stuff from J&P. Most recent was new suspension for my 23 heritage. Always shipped fast as can be and recieved at my door faster than expected. Customer service is great. I call with questions about products and with questions about what works best for my need and for my specific bike. Always knowledgeable and big help.

I ordered a Horn Bracket for my HD. It was not an OEM part, but side by side with the original you could not tell them apart. And the J&P part was half the price!

It is as good as it always has been, I have never had a problem with any deals that I have done in the last 20 plus years that I have shopped J&P cycles

Always a great experience with J&P. I'm a RPM member for the great fast service. My only gripe is that they won't ship a lot of products to California. If they shipped more products to California I'd most likely double or triple my purchase's.

I found exactly what I wanted, and it was shipped immediately, and I was always updated along the way exactly when my order would arrive. I love the communication. It's perfect.

Was fine - only issue was items were left in plain view on my front porch instead of to the side of front porch to the left of my front door and out of site - NOT complaining, it's just common sense...

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My order was received quicker than I expected. T he item would not work for me so I had to return it. Their return process was super easy. Thank you J&P Cycles.

Not sure what product this survey is for, as I ordered several things over several days. But everything I got from J&P has always been top notch.

Found what I needed in the store, and Daniel ordered it for me, and had it delivered to my front porch.
It was great and easy.

Tired of getting my foot stuck on the rear brake pedal of my 13 Roadking so I installed the Kuryakin Extended one and it works much better with my 11.5" foot size. O