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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,870
quality
23,541
This company responds to reviews on average within 5 days

Instant Feedback

73,060 reviews

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Ohio
1 review
0 helpful votes
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Feuling hydraulic cam tensioner conversion kit
June 28, 2025
Updated review

Fits good, disappointed that bottom rocker gaskets did not come with this... had to stop the install and order those and wait another 5 days

Date of experience: June 17, 2025

Easy peezy
June 17, 2025
Previous review

Easy peezy. Reliable

Date of experience: June 6, 2025
Kentucky
1 review
0 helpful votes
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I have ordered a lot of parts and gear over the years and never had to return anything. Everything I ordered was correct and if I wasn't sure about the fitment I would ask and they would set me up with the right part.

Date of experience: June 17, 2025
Texas
1 review
0 helpful votes
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I've ordered from this company a few times, they have a great selection across a number of bikes. The customer service is great, ive never had an issue finding something or having a question for unanswered. This time, I tried to get my bike on the road a little faster, and I ordered with second day shipping. However, I don't think it got to my house any faster than normal shipping rate. I could have just been on the shipper as it sat in one place for a whole day before moving again.

Date of experience: June 17, 2025

The website is designed specifically to pick/show items...
June 13, 2025
Previous review

The website is designed specifically to pick/show items for your bike. I only wish they sold Yausa lead-acid batteries with the lead

Date of experience: June 3, 2025
Arizona
1 review
0 helpful votes
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Great Tour bag
June 27, 2025
Updated review

Easy to shop on J&P! Lots of pics & descriptions, fast shipping,

Date of experience: June 17, 2025

Easy website to use
June 16, 2025
Previous review

Easy website to use

Date of experience: June 6, 2025
California
1 review
0 helpful votes
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HD mirrors
June 27, 2025

Ordered Harley mirrors, they came with metric threads, will not except turn signal relocation brackets with standard threading

Date of experience: June 17, 2025
Kimberly E. J&P Cycles Rep
9 months ago

William, thank you for bringing this issue with the threads to our attention. We’re sorry for the inconvenience and are here to help troubleshoot or find the right fit for your turn signal relocation brackets. Your trust means a lot to us, and we hope to make this right for you.

Florida
1 review
0 helpful votes
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Fool me once...
June 27, 2025

This is the second time that I paid a significant amount of money for 2nd day air and got the shipment over a week later. I've spent several thousand dollars in the last two months, but no more. I get an email saying my shipment is ready to go almost immediately, then it takes several days for Fedex to pick it up, then over a week later, I get my order. I don't need to see your disclaimers covering your $#*!. Most businesses your size and their even larger shipping partners have figured this out. You should refund the shipping upcharge for this type of service - at the very least. I'm out...

Date of experience: June 17, 2025
Kimberly E. J&P Cycles Rep
9 months ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: [email protected]
📞 Call: 800-318-4823
💬 Live Chat: jpcycles.com
We're here to help!

New Jersey
1 review
0 helpful votes
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Just what I was looking for
June 27, 2025

I like to be a hands on person when taking care of my bike. The filter I bought had the hex nut on the end to make removal a breeze. No more struggling to get the oil filter off.

Date of experience: June 17, 2025
South Carolina
1 review
0 helpful votes
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Happy Customer
June 27, 2025
Updated review

I needed parts for a vintage Harley Davidson. These days no one in town stocks parts for a fifty one year old motorcycle. I order from J&P and they get me the parts that I need in a timely manner, and the parts are of good quality. Can't ask for mor than that. Thanks, J&P!

Date of experience: June 17, 2025

J&P always comes through!
June 20, 2025
Previous review

J&P always comes through!

Date of experience: June 10, 2025
Pennsylvania
1 review
0 helpful votes
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Tores
June 27, 2025

Good. I've bought tires there before. Decent prices and fast shipping.

Date of experience: June 17, 2025
Arizona
1 review
0 helpful votes
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Parts
June 27, 2025
Updated review

Got what i ordered, been ordering from J&P for some time very seldom do i get wrong part, ben riding since 1966 been on Harley's since 1974, 96, 000 on 74 Sporster, 187,000 on my Sturgis(39 years on that bike to Sturgis 43 States also, sold my 1969 FLH to Dealer hear couple years ago (I restored it (lot of parts from J&P)rode it 32 years

Date of experience: June 17, 2025

This last order was a tire trying to get a friends bike ready for a trip told him might be a few days,his run was getting close,hell i got the Dunlop the next day with no additional cost.

Date of experience: October 1, 2024
Oklahoma
1 review
0 helpful votes
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Ordered and received within 5 days of order. Item was in stock and shipped within 24 hours of ordered

Date of experience: June 17, 2025
Maryland
1 review
0 helpful votes
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Puppy palace
June 27, 2025

I purchased a new dog car seat for my motorcycle when it came in. It was way beyond what I expected. It was just beautiful and my dog of 26 pounds will fit in it perfectly. He'll feel like he's in the Taj Mahal quality is excellent. Customer service was excellent. Really good company to go through. Thank you.

Date of experience: June 17, 2025
Alabama
1 review
0 helpful votes
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Very easy to deal with!
June 27, 2025

I'm in my late sixties and have been buying from j+p for years. Always been very happy with quality of parts and delivery time. Great people to deal with.

Date of experience: June 17, 2025
Texas
1 review
0 helpful votes
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Reliable parts source
June 27, 2025
Updated review

These folks have always been reliable. My brake pads were not immediately available but J&P procured them quickly.

Date of experience: June 17, 2025

Easy peasy yes
June 13, 2025
Previous review

Easy peasy yes

Date of experience: June 3, 2025
Indiana
1 review
0 helpful votes
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I couldn't be happier with this motorcycle seat! Easy to order and shipped quickly! From the moment we installed it, there was a huge difference in comfort. Long rides that used to leave me sore are now an absolute breeze. The cushioning is just right—not too soft, not too firm—and it offers great support for both the rider and passenger. The materials feel high-quality and durable, and it's holding up beautifully against sun and weather. If you're looking to improve your ride comfort without sacrificing style, this seat is a fantastic investment. Highly recommend!

Date of experience: June 17, 2025
Georgia
1 review
0 helpful votes
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A normal review
June 27, 2025
Updated review

Over all experience is great products are of good quality only issue is when looking for a specific part i get a mix of what im looking for and anything surrounding that part.

Date of experience: June 17, 2025

Needs better filters took 30 min just to find intake...
January 28, 2025
Previous review

Needs better filters took 30 min just to find intake gaskit kit for 1996 cv carb after sifting through all the stuff around the carb

Date of experience: January 18, 2025
California
1 review
0 helpful votes
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Easy to find what i needed.
June 27, 2025

Pretty easy to navigate the site and find what i needed specific to my motorcycle, easy checkout and fast shipping.

Date of experience: June 17, 2025
Indiana
1 review
0 helpful votes
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Phone holder
June 27, 2025

Ordering was fine, received order in timely fashion. Product, however, is less than satisfactory. The holder does not stay in upright position. Am not satisfied.

Date of experience: June 17, 2025
Wisconsin
1 review
0 helpful votes
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Upgraded stator and regulator
June 27, 2025

Great experience from start to finish easy order didn't wait long

Date of experience: June 17, 2025
Massachusetts
1 review
0 helpful votes
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Fast shipping
June 27, 2025

Great experience. Shipping was on point and the brake levers worked great. Would def use them again.

Date of experience: June 17, 2025