Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
iLookGlasses has a rating of 4.7 stars from 1,134 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality and fast delivery. iLookGlasses ranks 10th among Eyeglasses sites.
We monitor reviews for authenticity
J'ai fait une commande et par soucis d'un service de qualité, j'ai été contacter par l'un des membres pour vérifié avec moi si la grandeur de lunette me conviendrais. Le delais de livraison en 1 semaine! Vraiment un service de qualité de A a Z! Merci
So easy to order my glasses online. Site was very user friendly, with lots of styles to choose from
Bien satisfait de la qualité des lunettes à bon prix. Excellent service aussi. Ils m'ont téléphoné pour vérifier ma commande et heureusement car j'avais fait une erreur.
I ordered the glasses and received the two pairs, as well as the sunglasses on time(actually early, even during a postal disruption). The fit was perfect. The service was excellent. They also answered a few questions about the order. I will definitely order from them again.
IBooks Glasses has excellent and fast service, a quality product and a very good price. My only complaint is that there is no product line for sport glasses.
Can't see the small print on the computer screen. The transition lens is crap.
Thank you for reaching out, and I’m sorry to hear you’re having trouble with your glasses. That sounds frustrating, especially when it’s impacting your ability to see clearly.
We’d love to help get this sorted for you. We will send you an email with the options we have to improve your experience.
Looking forward to helping you see more clearly!
I was amazed at how easy it was to get the glasses. They fit great and look great.
I've bought glasses from I Look for about 4 or 5 years great customer service, good selection of frames, quality is excellent, very fast service and at reasonable prices, highly recommended them they will even call you if you make a mistake.
Easy to use, many choices, always the best service. I recommend your site all the time and this since a few years now. Your team is doing a great job!
Glasses were great and so was the customer service. They contacted me to make sure that the PD was correct because I forgot to change the default.
First off, I liked the fact that they checked on a # I added, they called to make sure it truly was the same as on my prescription, nice touch.
I know now what I did wrong, it's fine, I love the glasses, it's just me. The colour is not what I expected, BUT I do like them and will be coming back for another pair, as soon as I get a new prescription.
Decent products for the price. Quick turnaround for the products
Good everything went well, uh reasonably priced lenses and frames the lenses are great the frames are a bit cheap or atleast the one I bought was but it's fine for now
I have been using ilook for years now for me my husband and daughter to get our glasses and have never been disappointed but this last time the brown pair that I have bought feels flimsy and the material is sapose to be metal I have already started to experience them to twist and it is from just putting them on and off and back in the case when not wearing them. I have never experienced this with any other pair I have ordered so I will chalk it up to a one time things but I hope the standards of quality are not represented by this pair. The second pair i ordered are great quality as well it is just this brown pair.
Thank you so much, Margaret, for your loyalty and thoughtful feedback. We're grateful to hear the second pair met your expectations and apologize concerning the wobbliness of the brown pair—we genuinely appreciate you flagging this and invite you to reach out so we can provide a remedy that reflects the quality you’ve always expected from us. Please also check your email and reply to us at your earliest convenience so that we can talk more about your order.
We look forward to hearing back from you soon.
My second time ordering from IGlasses, and will again. Quality frames and lenses, and I live each pair.
I carefully measures my existing progressives frames and stuck with a design as close to my existing glasses shape and size and it worked out excellent for me, Don't expect to have large square frames and order small round sunglasses if you have progressives, any optician will tell you the change will be too great for comfort
You can't beat the price and the customer service was great! They triple checked my prescription to make sure the glasses would be perfect
I think It's important to send you our prescription in order to avoid mistake. The first time I entered the data i wasn't able to add little numbers and extra caracters. So i receved my first pair of glasses and i was able to far but unable to read. The second time, during a chat session, someone asked me to send my prescription and then I received correct lenses. So overall, i'm very satisfied. Thanks again for taking care of me. In the future we will make business together.
Site was easy to navigate. Customer service was very helpful as I made a mistake in my ordering. They rectified the issue for me and made sure I wouldn't be disappointed with my order. Shipping was not very long. Good experience all around.
Answer: We do not direct bill any insurance company, but you would want to pay for your order online first and ask us for a copy of your invoice that you can submit to your insurance company for a reimbursement.
Answer: You may send us a picture/scanned copy of it via email at [email protected]
Answer: If "my favourite" frames are deleted from the list. There is no way to retrieve it. The favourites are in this URL: https://www.ilookglasses.ca/wishlist
Answer: We offer a lens replacement service for frames that were purchased from us before. If not, unfortunately we do not work for them, for on the rare occasion that eyeglasses are damaged during production, we are not able to replace them.
Answer: Yes, our glasses always come with a hard case and a cleaning cloth.


Thank you so much for your kind words! We're thrilled to hear you were happy with our service, product quality, and pricing. We really appreciate your feedback about sports glasses—it's a great suggestion, and we'll definitely pass it along to our product team. Expanding our range to better serve all customer needs is always a priority. Stay tuned, and thanks again for your support!