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iLookGlasses

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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iLookGlasses Reviews Summary

iLookGlasses has a rating of 4.7 stars from 1,134 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality and fast delivery. iLookGlasses ranks 10th among Eyeglasses sites.

service
75
value
5
shipping
5
quality
1,052
This company responds to reviews on average within 5 days

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1,450 reviews

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Canada
1 review
0 helpful votes
Follow Jason L.
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Service Impeccable!
July 18, 2025

J'ai fait une commande et par soucis d'un service de qualité, j'ai été contacter par l'un des membres pour vérifié avec moi si la grandeur de lunette me conviendrais. Le delais de livraison en 1 semaine! Vraiment un service de qualité de A a Z! Merci

Date of experience: June 20, 2025
Canada
1 review
0 helpful votes
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Super quality
July 6, 2025

So easy to order my glasses online. Site was very user friendly, with lots of styles to choose from

Date of experience: June 9, 2025
Canada
1 review
0 helpful votes
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Bon prix!
July 5, 2025

Bien satisfait de la qualité des lunettes à bon prix. Excellent service aussi. Ils m'ont téléphoné pour vérifier ma commande et heureusement car j'avais fait une erreur.

Date of experience: June 24, 2025
Canada
1 review
1 helpful vote
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Everything I expected.
July 4, 2025

I ordered the glasses and received the two pairs, as well as the sunglasses on time(actually early, even during a postal disruption). The fit was perfect. The service was excellent. They also answered a few questions about the order. I will definitely order from them again.

Date of experience: June 24, 2025
Canada
1 review
1 helpful vote
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Excellent Service and Price
July 1, 2025

IBooks Glasses has excellent and fast service, a quality product and a very good price. My only complaint is that there is no product line for sport glasses.

Date of experience: June 21, 2025
Zoey D. iLookGlasses Rep
9 months ago

Thank you so much for your kind words! We're thrilled to hear you were happy with our service, product quality, and pricing. We really appreciate your feedback about sports glasses—it's a great suggestion, and we'll definitely pass it along to our product team. Expanding our range to better serve all customer needs is always a priority. Stay tuned, and thanks again for your support!

Canada
1 review
0 helpful votes
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My glasses are blurry
July 1, 2025

Can't see the small print on the computer screen. The transition lens is crap.

Date of experience: May 21, 2025
Zoey D. iLookGlasses Rep
9 months ago

Thank you for reaching out, and I’m sorry to hear you’re having trouble with your glasses. That sounds frustrating, especially when it’s impacting your ability to see clearly.

We’d love to help get this sorted for you. We will send you an email with the options we have to improve your experience.

Looking forward to helping you see more clearly!

Canada
1 review
0 helpful votes
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Love my glasses
July 1, 2025

My glasses are exactly what I hoped for. Beautiful and fit perfectly

Date of experience: June 21, 2025
Canada
1 review
0 helpful votes
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Fit perfectly. Look great
June 28, 2025

I was amazed at how easy it was to get the glasses. They fit great and look great.

Date of experience: June 18, 2025
Canada
1 review
0 helpful votes
Follow warren D.
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Great glasses
June 28, 2025

I've bought glasses from I Look for about 4 or 5 years great customer service, good selection of frames, quality is excellent, very fast service and at reasonable prices, highly recommended them they will even call you if you make a mistake.

Date of experience: June 18, 2025
Canada
1 review
0 helpful votes
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Easy to use, many choices, always the best service. I recommend your site all the time and this since a few years now. Your team is doing a great job!

Date of experience: June 18, 2025
Canada
1 review
0 helpful votes
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Great experience
June 28, 2025

Glasses were great and so was the customer service. They contacted me to make sure that the PD was correct because I forgot to change the default.

Date of experience: June 18, 2025
Canada
1 review
0 helpful votes
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Love them!
June 28, 2025

First off, I liked the fact that they checked on a # I added, they called to make sure it truly was the same as on my prescription, nice touch.
I know now what I did wrong, it's fine, I love the glasses, it's just me. The colour is not what I expected, BUT I do like them and will be coming back for another pair, as soon as I get a new prescription.

Date of experience: June 18, 2025
Canada
1 review
1 helpful vote
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Decent products for the price. Quick turnaround for the products

Date of experience: June 13, 2025
Canada
1 review
0 helpful votes
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Good bang for your buck
June 20, 2025

Good everything went well, uh reasonably priced lenses and frames the lenses are great the frames are a bit cheap or atleast the one I bought was but it's fine for now

Date of experience: June 10, 2025
Canada
1 review
0 helpful votes
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Good but not great
June 19, 2025

I have been using ilook for years now for me my husband and daughter to get our glasses and have never been disappointed but this last time the brown pair that I have bought feels flimsy and the material is sapose to be metal I have already started to experience them to twist and it is from just putting them on and off and back in the case when not wearing them. I have never experienced this with any other pair I have ordered so I will chalk it up to a one time things but I hope the standards of quality are not represented by this pair. The second pair i ordered are great quality as well it is just this brown pair.

Date of experience: June 9, 2025
Zoey D. iLookGlasses Rep
9 months ago

Thank you so much, Margaret, for your loyalty and thoughtful feedback. We're grateful to hear the second pair met your expectations and apologize concerning the wobbliness of the brown pair—we genuinely appreciate you flagging this and invite you to reach out so we can provide a remedy that reflects the quality you’ve always expected from us. Please also check your email and reply to us at your earliest convenience so that we can talk more about your order.
We look forward to hearing back from you soon.

Canada
1 review
0 helpful votes
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Love my new frames
June 18, 2025

My second time ordering from IGlasses, and will again. Quality frames and lenses, and I live each pair.

Date of experience: June 8, 2025
Canada
1 review
3 helpful votes
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I carefully measures my existing progressives frames and stuck with a design as close to my existing glasses shape and size and it worked out excellent for me, Don't expect to have large square frames and order small round sunglasses if you have progressives, any optician will tell you the change will be too great for comfort

Date of experience: June 8, 2025
Canada
1 review
0 helpful votes
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Great price and customer service
June 18, 2025

You can't beat the price and the customer service was great! They triple checked my prescription to make sure the glasses would be perfect

Date of experience: June 8, 2025
Canada
1 review
1 helpful vote
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Nice chat interaction.
June 17, 2025

I think It's important to send you our prescription in order to avoid mistake. The first time I entered the data i wasn't able to add little numbers and extra caracters. So i receved my first pair of glasses and i was able to far but unable to read. The second time, during a chat session, someone asked me to send my prescription and then I received correct lenses. So overall, i'm very satisfied. Thanks again for taking care of me. In the future we will make business together.

Date of experience: June 7, 2025
Canada
1 review
0 helpful votes
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Great service provided
June 16, 2025

Site was easy to navigate. Customer service was very helpful as I made a mistake in my ordering. They rectified the issue for me and made sure I wouldn't be disappointed with my order. Shipping was not very long. Good experience all around.

Date of experience: June 6, 2025