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iLookGlasses

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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iLookGlasses Reviews Summary

iLookGlasses has a rating of 4.7 stars from 1,134 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality and fast delivery. iLookGlasses ranks 10th among Eyeglasses sites.

service
75
value
5
shipping
5
quality
1,052
This company responds to reviews on average within 5 days

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1,450 reviews

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Canada
1 review
0 helpful votes
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Wendy
June 16, 2025

The over all purchase of the glasses was great the frames are really nice, they were very helpful the only thing that was not great was that the transitions had some darker lines in the lenses but over all the experience was great, I never did contact the company to let them know so it is my fault for not contacting them about the issue

Date of experience: June 6, 2025
Canada
1 review
1 helpful vote
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Great service
June 16, 2025

Quick efficient service, great attention to detail, will use in the future.

Date of experience: June 6, 2025
Mexico
1 review
0 helpful votes
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Very satisfied
June 16, 2025

I was contacted very quickly to confirm my prescription. The glasses arrived quickly and they are amazing - I would definitely recommend iLookGlasses to anyone

Date of experience: June 5, 2025
Canada
1 review
0 helpful votes
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Well satisfied
June 15, 2025

Color similar to on line photo. Well fitting. Decent price.

Date of experience: May 9, 2025
Czechia
1 review
0 helpful votes
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Frames mangled
June 15, 2025

Frames mangled where they fit the nose. Prescription center is off.

Date of experience: June 5, 2025
Zoey D. — iLookGlasses Rep
10 months ago

Thank you for your feedback—it helps us improve and serve our customers better.
We are sorry that your purchase does not work well! Your satisfaction is extremely important to us, we would like to talk to you more about your order and discuss some options to make things right. Please check your email and reply to us at your earliest convenience.
We look forward to hearing back from you soon.

Canada
1 review
0 helpful votes
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I was very happy with my experience. I don't have vision in my right eye and did not know what to put for my prescription so I put the exact same as my left eye. I received a call and explained that this is what the doctors usually prescribe so that my lens do not look so different. They knew exactly what to do. Both pairs came in perfectly.

Date of experience: June 5, 2025
Canada
1 review
0 helpful votes
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Sharp!
June 15, 2025

This was my first time ordering frames online and even though the frames I wanted the first time the contacted me very promptly and were able to give me options that were very similar. They came very quickly. They quality is fantastic and I get alot of compliments. The fit of the glasses is perfect! I didn't have to return or adjust anything. I did alot of researching prior to purchasing and I liked not only that they had great pricing on just blue lens glasses but they had metal frames and not just plastic. And when I was able to get a second pair that I turned into sunglasses! Bonus! I know where I am going when I need to get my new percription glasses!

Date of experience: June 5, 2025
Canada
1 review
0 helpful votes
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Fast efficient reliable service
June 15, 2025

Easy and fast reliable service. Friendly people. Very concerned about getting my prescription right.

Date of experience: June 5, 2025
Canada
1 review
0 helpful votes
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Perscription correction
June 15, 2025

I ordered 2 pairs of glasses, thinking that I had entered the perscription correctly. ILook reached out to me when I ordered and helped me correct my entry based on the perscription. So happy that they did before the order was filled!

Date of experience: May 6, 2025
Canada
1 review
0 helpful votes
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Adjustment required
June 15, 2025

I bought 2 pairs of glasses. Both required an adjustment which I feel could have been done by the company before the shipment went. Otherwise, all ok. Good quality at a reasonable price.

Date of experience: June 5, 2025
Canada
1 review
0 helpful votes
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Service was good but frames were not the same colours as shown online.
The pictures online were much brighter, vibrant colours and the frames that I received were dull and muted in colour.
Probably won't order from ilook glasses due to this experience.

Date of experience: April 11, 2025
Zoey D. — iLookGlasses Rep
10 months ago

Thank you for your feedback—it helps us improve and serve our customers better.
We are sorry that your purchase does not look as expected! Your satisfaction is extremely important to us, we would like to talk to you more about your order and discuss some options to make things right. Please check your email and reply to us at your earliest convenience.
We look forward to hearing back from you soon.

Canada
1 review
1 helpful vote
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Very supportive and fast delivery
June 15, 2025

I had a very nice experience with a smooth buying option—Hassle-free, with no issues while choosing certain frames. The online site interface is user-friendly, as is their staff. Highly recommended.

Date of experience: June 5, 2025
Canada
1 review
0 helpful votes
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2Prs glasses
June 15, 2025

Excellent. I actually made an error whilst ordering and they picked it up immediately so it was resolved!

Date of experience: June 5, 2025
Canada
1 review
0 helpful votes
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The online ordering and choosing was great, entering all the info needed went smoothly and lots of options offered. Price was good and shipping quick. But my vision is very slightly off both near and far, not perfectly sharp as should be. The other glasses I'm wearing with a 2 year old prescription I bought online are clearer vision wise. The numbers I submitted to iLookGlasses are updated and should be that much better but sadly aren't.

Date of experience: June 5, 2025
Zoey D. — iLookGlasses Rep
10 months ago

Thank you for your feedback—it helps us improve and serve our customers better.
We are sorry that your purchase did not work out! Your satisfaction is extremely important to us, we would like to talk to you more about your order and discuss some options to make things right. Please check your email and reply to us at your earliest convenience.
We look forward to hearing back from you soon.

Canada
1 review
0 helpful votes
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Well done, delivered as promised
June 15, 2025

They took care to reach out to me to double check my prescription.

Date of experience: June 5, 2025
Canada
1 review
0 helpful votes
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Good value for the cost
June 15, 2025

Site was very easy to use. Delivery time was reasonable. Got what I ordered. Nothing hidden. A satisfied experience.

Date of experience: June 5, 2025
Canada
1 review
0 helpful votes
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Great quality, great service!
June 15, 2025

I am blown away by the high quality and speed of delivery for the 3 pairs of glasses I received.

Date of experience: June 5, 2025
Canada
1 review
0 helpful votes
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On line and Skeptical
June 15, 2025

I would never have thought of buying my glasses on line. Not being able to touch and try them on seemed weird. But I thought I'd try it once. I am so glad I did. The cost was much cheaper on line and when I received my glasses and took them out of the case they fit perfectly. I have never tried progressive lenses before and they so well I would never go back to Bifocal lenses again.
I will definitely buy from your company again.
Thank you
Steve

Date of experience: June 5, 2025
Canada
1 review
0 helpful votes
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Large selection of glasses and the price is the best you will find in Canada.

Date of experience: June 5, 2025
Canada
1 review
0 helpful votes
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Great customer service!
June 15, 2025

I found it very easy to shop from their site & they even sent me a question to make sure I had the measurements right.

Date of experience: June 5, 2025