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iLookGlasses has a rating of 4.7 stars from 1,134 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality and fast delivery. iLookGlasses ranks 10th among Eyeglasses sites.
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The over all purchase of the glasses was great the frames are really nice, they were very helpful the only thing that was not great was that the transitions had some darker lines in the lenses but over all the experience was great, I never did contact the company to let them know so it is my fault for not contacting them about the issue
Quick efficient service, great attention to detail, will use in the future.
I was contacted very quickly to confirm my prescription. The glasses arrived quickly and they are amazing - I would definitely recommend iLookGlasses to anyone
Frames mangled where they fit the nose. Prescription center is off.
I was very happy with my experience. I don't have vision in my right eye and did not know what to put for my prescription so I put the exact same as my left eye. I received a call and explained that this is what the doctors usually prescribe so that my lens do not look so different. They knew exactly what to do. Both pairs came in perfectly.
This was my first time ordering frames online and even though the frames I wanted the first time the contacted me very promptly and were able to give me options that were very similar. They came very quickly. They quality is fantastic and I get alot of compliments. The fit of the glasses is perfect! I didn't have to return or adjust anything. I did alot of researching prior to purchasing and I liked not only that they had great pricing on just blue lens glasses but they had metal frames and not just plastic. And when I was able to get a second pair that I turned into sunglasses! Bonus! I know where I am going when I need to get my new percription glasses!
Easy and fast reliable service. Friendly people. Very concerned about getting my prescription right.
I ordered 2 pairs of glasses, thinking that I had entered the perscription correctly. ILook reached out to me when I ordered and helped me correct my entry based on the perscription. So happy that they did before the order was filled!
I bought 2 pairs of glasses. Both required an adjustment which I feel could have been done by the company before the shipment went. Otherwise, all ok. Good quality at a reasonable price.
Service was good but frames were not the same colours as shown online.
The pictures online were much brighter, vibrant colours and the frames that I received were dull and muted in colour.
Probably won't order from ilook glasses due to this experience.
Thank you for your feedback—it helps us improve and serve our customers better.
We are sorry that your purchase does not look as expected! Your satisfaction is extremely important to us, we would like to talk to you more about your order and discuss some options to make things right. Please check your email and reply to us at your earliest convenience.
We look forward to hearing back from you soon.
I had a very nice experience with a smooth buying option—Hassle-free, with no issues while choosing certain frames. The online site interface is user-friendly, as is their staff. Highly recommended.
Excellent. I actually made an error whilst ordering and they picked it up immediately so it was resolved!
The online ordering and choosing was great, entering all the info needed went smoothly and lots of options offered. Price was good and shipping quick. But my vision is very slightly off both near and far, not perfectly sharp as should be. The other glasses I'm wearing with a 2 year old prescription I bought online are clearer vision wise. The numbers I submitted to iLookGlasses are updated and should be that much better but sadly aren't.
Thank you for your feedback—it helps us improve and serve our customers better.
We are sorry that your purchase did not work out! Your satisfaction is extremely important to us, we would like to talk to you more about your order and discuss some options to make things right. Please check your email and reply to us at your earliest convenience.
We look forward to hearing back from you soon.
They took care to reach out to me to double check my prescription.
Site was very easy to use. Delivery time was reasonable. Got what I ordered. Nothing hidden. A satisfied experience.
I am blown away by the high quality and speed of delivery for the 3 pairs of glasses I received.
I would never have thought of buying my glasses on line. Not being able to touch and try them on seemed weird. But I thought I'd try it once. I am so glad I did. The cost was much cheaper on line and when I received my glasses and took them out of the case they fit perfectly. I have never tried progressive lenses before and they so well I would never go back to Bifocal lenses again.
I will definitely buy from your company again.
Thank you
Steve
Large selection of glasses and the price is the best you will find in Canada.
I found it very easy to shop from their site & they even sent me a question to make sure I had the measurements right.
Answer: We do not direct bill any insurance company, but you would want to pay for your order online first and ask us for a copy of your invoice that you can submit to your insurance company for a reimbursement.
Answer: You may send us a picture/scanned copy of it via email at [email protected]
Answer: If "my favourite" frames are deleted from the list. There is no way to retrieve it. The favourites are in this URL: https://www.ilookglasses.ca/wishlist
Answer: We offer a lens replacement service for frames that were purchased from us before. If not, unfortunately we do not work for them, for on the rare occasion that eyeglasses are damaged during production, we are not able to replace them.
Answer: Yes, our glasses always come with a hard case and a cleaning cloth.


Thank you for your feedback—it helps us improve and serve our customers better.
We are sorry that your purchase does not work well! Your satisfaction is extremely important to us, we would like to talk to you more about your order and discuss some options to make things right. Please check your email and reply to us at your earliest convenience.
We look forward to hearing back from you soon.