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iLookGlasses

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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iLookGlasses Reviews Summary

iLookGlasses has a rating of 4.7 stars from 1,134 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality and fast delivery. iLookGlasses ranks 10th among Eyeglasses sites.

service
75
value
5
shipping
5
quality
1,052
This company responds to reviews on average within 5 days

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1,450 reviews

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Canada
1 review
0 helpful votes
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Great glasses
August 11, 2025

Staff were excellent with my order. Polite and helpful reviewing my Rx prior to the order being processed.

Date of experience: August 1, 2025
Canada
1 review
0 helpful votes
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Ordered
August 11, 2025

I ordered two pair... very satisfied with both. Thank you
For a very good product. 👓👓👍

Date of experience: August 1, 2025
Canada
1 review
0 helpful votes
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As previously experienced
August 11, 2025

Online selection and ordering is efficient. Appreciated the clarification requested as my prescription had changed.

Date of experience: August 1, 2025
Canada
1 review
0 helpful votes
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Fun to shop on your site
August 11, 2025

I was new to this type of shopping (looking for eye glasses) so I ordered one pair of sunglasses that were a bit too large. I will pay closer attention next time. The other pair I ordered fit better. Price is right an allows me to have more than one pair of glasses.

Date of experience: August 1, 2025
Canada
1 review
0 helpful votes
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Get what you pay for...
August 11, 2025

The left lens popped out of my glasses in less than 2 weeks of regular use. I think it will be able to be repaired, and the overall value is fair given the price point.

Date of experience: August 1, 2025
Zoey D. iLookGlasses Rep
8 months ago

Thank you for your feedback — we're really sorry to hear that the left lens came loose so soon. That’s definitely not the experience we want for our customers. While we’re glad you found the overall value fair, we’d be happy to help with a repair or replacement. We will reach with you via email so that we can talk more about your order and be able to better assist you.

Canada
1 review
0 helpful votes
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Both pairs of glasses i recieved looked great and of excellent quality. I thought I had a slight issue with the prescription in one of the pairs and the customer service I received was absolutely amazing! I would definitely shop here again!

Date of experience: August 1, 2025
Canada
1 review
0 helpful votes
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Easy process
August 11, 2025

Very happy with how easy it was to place the order, I even had someone from customer service contact me to ensure one of my values entered was correct. She was very easy to deal with and the glasses arrived in a couple of weeks. Very happy with the glasses.

Date of experience: August 1, 2025
Canada
1 review
0 helpful votes
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Glasses are just okay
August 11, 2025

I am not overly impressed with the quality of the frames or lenses.

Date of experience: August 1, 2025
Zoey D. iLookGlasses Rep
8 months ago

Thank you for your honest feedback — we’re sorry to hear that the glasses did not meet your expectations. We strive to deliver high-quality frames and lenses, so we would love the opportunity to make this right. We will reach with you via email for some options. Please check your email, we would love to talk more about your order and be able to better assist you.

Canada
1 review
0 helpful votes
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Nice glasses. Good price.
August 11, 2025

I have been ordering glasses from ilook for years. I have never had an issue, although the website (ordering process) can be a bit tricky if you aren't aware that certain things can be deleted or unchecked, rather than being an unnecessary additional cost, such as coatings etc.

Date of experience: August 1, 2025
Canada
1 review
0 helpful votes
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Like my glasses!
August 11, 2025

Arrived quickly! Like the look. Ensure full address and telephone number is on invoice.

Date of experience: August 1, 2025
Canada
1 review
1 helpful vote
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The best
July 19, 2025

I would not or will not get my glasses anywhere besides ILook glasses. The glasses are always beautiful you have hundreds to choose from and the best part is the customer service they really do care and if you make a mistake they call you right away to fix and resolve whatever needs to be fixed or resolved

Date of experience: July 9, 2025
Canada
1 review
0 helpful votes
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Repeat Customer
July 19, 2025

This was my 2nd order and I will order again, have also recommended to several others.

Date of experience: July 8, 2025
Canada
1 review
1 helpful vote
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I was able to communicate with the agents very well and received very good service!

Date of experience: July 8, 2025
Canada
1 review
0 helpful votes
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Love my new glasses
July 18, 2025

Price was great! The quality was excellent for the price. Ultimately I was able to get 4 pairs of glasses for what it would cost for one at our optometrist. Sunglasses, reading glasses and two pairs of distance glasses. Awesome!

Date of experience: July 8, 2025
Canada
1 review
0 helpful votes
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Great service
July 18, 2025

Made a mistake when ordering made a phone call all taken care of no problems at all

Date of experience: July 8, 2025
Canada
1 review
1 helpful vote
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Great product for a great price.
July 18, 2025

Very happy with these glasses. I've buying them here for couple of years now.

Date of experience: July 8, 2025
Canada
1 review
1 helpful vote
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The price, the quality, and the durability have me as a customer for life. I've been using iLookGlasses for a few years now and I've never been disappointed. I have distance glasses, prescription sunglasses, as well as computer bifocals and I'm happy with all of them.

Date of experience: July 8, 2025
Canada
1 review
0 helpful votes
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Great Glasses
July 18, 2025

Easy to order and great prices. Very fast delivery and glasses fit perfectly.

Date of experience: July 8, 2025
Canada
1 review
0 helpful votes
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Great glasses
July 18, 2025

The glasses were perfect. Fit very well. Much more than expected.

Date of experience: July 8, 2025
Canada
1 review
1 helpful vote
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Best service, always making sure that the order is correct and great selection of eye glasses.

Date of experience: July 8, 2025