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iLookGlasses has a rating of 4.7 stars from 1,134 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality and fast delivery. iLookGlasses ranks 10th among Eyeglasses sites.
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I had accidentally selected the wrong size frames and a customer service representative notice this in my order and brought it to my attention and help me to fix my order. I have never had this type of online shopping assistance before and it was greatly appreciated.
I was a little sceptical at first about buying online because I had tried another company before and even though they had a great return policy, it didn't work out. The glasses from ilookglasses came perfect for my progressive lenses. The only thing I would caution anyone about is making sure of the size of glasses you are buying. Compare the frame size with an old pair. Get as close as possible to the number inside the frame arm. You can save a lot of money, a lot!
The glasses I ordered arrived quickly and are perfect. BUT I've contacted by email this company THREE time with a question about another type of eyeglasses I'm interested and NOT once could anyone be bothered to respond to my question so I purchased them elsewhere. I'm not slightly impressed with this business.
I ordered a pair of glasses, arrived quickly. Perfect fit and good quality on a great price.
Great company to buy your eyeglasses from. The prescription was very unique because of an eye condition and received an email and a phone call to ensure they had the correct numbers to fill my order. Good work!
Been purchasing for years and will not go anywhere else. Best place for glasses ive ever dealt with
Pick your frames, enter your prescription, send a bit of money, wait a wee bit, get your glasses. Not sure how much easier it can get. And yes, I'm a repeat customer.
It was easy to order the glasses and I'm very happy with them. Took a little longer to arrive than I
Expected. But that is ok.
Quick service. Great value. Will buy again for sure
C'est ma 3eme commande et je vais continuer à les encourager. Équipe professionnelle et produit de qualité. Merci.
La clareté de vision n'est pas a la hauteur publicisé...
It was nice speaking with you!
Thank you for confirming that you did not have any vision issues or any other issues with this order.
We are delighted to see that you have ordered new pairs of glasses. Your continued trust means a lot. Thank you for giving us the opportunity to serve you once more.
We will process your new order accordingly and send your new glasses to you as soon as they are completed.
The experience was nice shopping for glasses. There was no rush and the price is right. Will shop again when I need new glasses.
The ability to purchase glasses was very easy, even with an unusual prescription. The glasses work well
The product was shipped on time and I was alerted with a couple of questions because my eyes are a little more apart than others. So the girl that made the inquiry asked about my prescription and they got it right. I like both pairs and they were priced affordably.
I like trying the glasses on in a photo because I find it so hard to find the right frame for me face. I ordered and they came very promptly. I have recommended to others and I will be back myself!
Love my glasses! The sunglasses I ordered are a bit more narrow than I realized but I am still wearing them :) !
Easy to place order, plus really like that you can try on glasses virtually.
Bon service rapide pour les produits commandés avec en plus une paire de lunettes de soleil 🕶 gratuite en promotion donc bien apprécié!
Merci!
Fantastic service and top notch customer service. I have purchased my last 4 pairs from here and I will be back when insurance renews ;)
Answer: We do not direct bill any insurance company, but you would want to pay for your order online first and ask us for a copy of your invoice that you can submit to your insurance company for a reimbursement.
Answer: You may send us a picture/scanned copy of it via email at [email protected]
Answer: If "my favourite" frames are deleted from the list. There is no way to retrieve it. The favourites are in this URL: https://www.ilookglasses.ca/wishlist
Answer: We offer a lens replacement service for frames that were purchased from us before. If not, unfortunately we do not work for them, for on the rare occasion that eyeglasses are damaged during production, we are not able to replace them.
Answer: Yes, our glasses always come with a hard case and a cleaning cloth.


Thank you for reaching out.
We are happy to hear that your glasses were perfect!
While we have not received any email from you asking about another type of eyeglasses, we are certainly happy to assist you from here. May we know what type of eyeglasses it is that you were looking for?
We look forward to hearing back from you soon.