Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
iLookGlasses has a rating of 4.7 stars from 1,095 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality and fast delivery. iLookGlasses ranks 10th among Eyeglasses sites.
We monitor reviews for authenticity
It was easy to update my prescription on file at ILookGlasses. The selection of frames is outstanding and as long as you can do some simple measurements they will fit properly.Delivery was quick. A very convenient way to buy glasses at a good price.
The Customer Service representative was very pleasant and provided assistance in selecting a different brand of glasses.
Great service received glasses quickly. Needed to have them fit would order again.
I made a mistake when I ordered my glasses so they help me on returning my glasses to reorder the second time got it right this time. Thanks so much.
Always quick to reply and verifies details prior to proceeding. If your order isnt what you expected its very easy to return and get them changed. Decent quality for the price.
A reasonable price for a quality product.
Not a fan of BOGO promotion.
Highly recommend this company.
The glasses frame were comfortable as expected, the lens were nice and clear. Well packaged and fast delivery.
Dealt with I look a number of times, always quick and efficient. Good price, good product,
It was easy to pick frames and when one of our first two pairs were too wide, it was very easy to go trough the process to make it right. Everyone I got help from was wonderful, and made me not feel ridiculous for not fully understanding how to order the correct sizes. Looking forward to my next order!
This is the second time I've used ilookglasses and am just as impressed. It is easy to order and the glasses come quickly. They are great quality glasses.
Glasses are decent quality. Prescription seems correct. For sunglasses they could be a bit darker. I was expecting flex hinges, but they are regular hinges. Overall, happy with them relative to the price paid.
I am not sure I would order again
The sale price was very inviting but the prescription was costly and I really wanted to get two for the deal but it would have cost me over400.00 as it was it cost over 240.00 for just one
I was going to send them back because they looked different than what I thought I ordered but I decided to put up with them because I needed new glasses and did not want the hassle
We would like to thank you for your comment. Progressives are indeed much more expensive because they are a special type of lenses. Our two for one deal gives a free second set of glasses with basic single vision lenses. If you get a special type of lenses for your second pair like progressives, you will be paying for the progressive lenses but the frame will be free of charge.
We have sent you a private message regarding your order and we are waiting for your response. Did you receive our message? We look forward to hearing back from you soon.
Advertised 7 -10 days delivery but once put order in started getting excuses why there were delays!
We thank you for your genuine comments. We apologize for the delay.
It does take around 7-12 business days(our lab is closed during weekends/holidays) to receive glasses with progressive lenses, for they are a special types of lenses.
Your feedback helps us to improve and do better going forward. We look forward to being of service again in the near future.
I purchased 2 pairs of eyeglasses for under $100. It use to cost me $250 for one pair of eyeglasses and the Ilook glasses are better quality. I will be buying prescription sunglasses soon and I will buy them from Ilook.
My glasses were chewed up very badly by my puppy. The lenses were spared. The worst was waiting again so I could see better and a few bucks for frames. Again thank you
Mes lunettes ont arrivé avec la mauvaise prescription (beaucoup trop forte) et impossible de faire un retour vu que l'accès à mon compte est bloqué. Perte totale de 180$
Merci de nous avoir contactés!
Nous sommes absolument ravis de vous aider concernant le problème de vos nouvelles lunettes. Nous vous avons envoyé un message privé, ainsi que des e-mails, et nous attendons votre réponse. Avez-vous reçu nos messages? Nous vous enverrons un autre e-mail de suivi afin que nous puissions parler davantage de votre commande et être en mesure de mieux vous aider. Nous espérons avoir de vos nouvelles bientôt.
I ordered 5 pairs of glasses, some were sunglasses. After only a few months already 2 pairs r broken. This is the 2nd time I've ordered from them but I see the poor quality and will not order from them again.
Thank you for reaching out! We apologize for your missed chat. We were still offline when you sent your message.
We are absolutely happy to assist regarding the issue of your glasses. We sent you a private message and we are waiting for your response. Did you receive our message? We will send you a follow-up email so we can talk more about your glasses and be able to better assist you.
Answer: We do not direct bill any insurance company, but you would want to pay for your order online first and ask us for a copy of your invoice that you can submit to your insurance company for a reimbursement.
Answer: You may send us a picture/scanned copy of it via email at [email protected]
Answer: If "my favourite" frames are deleted from the list. There is no way to retrieve it. The favourites are in this URL: https://www.ilookglasses.ca/wishlist
Answer: We offer a lens replacement service for frames that were purchased from us before. If not, unfortunately we do not work for them, for on the rare occasion that eyeglasses are damaged during production, we are not able to replace them.
Answer: Yes, our glasses always come with a hard case and a cleaning cloth.
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account
We thank you for your genuine comments!
We highly appreciate you taking time to share your good experience with iLook.
We look forward to being of service again in the near future!