On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
iLookGlasses Reviews Summary
iLookGlasses has a rating of 4.7 stars from 1,134 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality and fast delivery. iLookGlasses ranks 10th among Eyeglasses sites.
Instant Feedback
We monitor reviews for authenticity
First time purchasing glasses online. The iLook website was so easy to use and made the experience perfect. The follow up with customer service was very reassuring after I entered my prescription information. Very satisfied with the entire process!
These glasses are wonderful. Fast shipping, friendly service, and lovely styles.
As a long time satisfied customer I was extremely disappointed this time….I ordered 2 pair of glasses and upon opening I had issues with lens quality of the first pair and then the second pair a lens fell out within a week.
Sorry, won't be coming back!
I have purchased glasses from iLook Glasses two different times. I had good a good experience both times, but, the true test of how a company is to deal with, is when there is a problem. I made an error on the numbers on one of my first orders and was surprised at how easily and quickly the glasses were replaced at no cost to me! I wouldn't shop anywhere else!
I have not had glasses before and did not understand the sizing of frames, so my glasses really do not fit very well. The are too loose and I should have contacted them but I sucked it up. Now I hardly wear them. So its not Ilook's fault, its mine
Bought as a gift, arrived on time, prescription was perfect, quality perfect, looks great!
Great glasses. Love the colour of the frames, the fit is great and the prescription was correct. I'll definitely order another set from them.
I have now bought several pairs of glasses through ilook glasses and the service is wonderful as are the glasses! Loyal customer!
One pair very ok other pair are not working for me I all ready was talking to some person their and they didn't help me
Thank you for your comment. We apologize for the inconvenience.
We do continue to strive to improve and provide a better service to our customers.
We have sent you a private message regarding your order. We hope that you received our message and we await your response so we can continue to talk and address your concerns accordingly.
Horrible, the ordering was quick and nice in delivering, but the glasses are just for reading and only near, not far
Thank you for your comment. We do continue to strive to provide better products & services to our customers.
We can see that you ordered Single Vision Reading glasses. That is the reason that you can only use your new glasses for reading.
To be able to use your glasses close and far, you would want to order either Progressive Glasses(providing smooth transition from distant vision, intermediate vision to near vision), or, Bifocal Glasses(two fields of vision – the majority of the lenses to see far, typically for Distance vision, and the half-moon shaped area, visible line, for reading purposes.).
We have sent you a private message, as well as emails regarding your order and we are waiting for your response. Please do not hesitate to let us know if you have any other concerns at all. We will be happy to assist!
You guys sent me regular lenses to replace my prescription sunglasses free of charge!
It was all good, as stated, I don't wish to write a book about it.
Accurate. And good quality for the grandkids.
I have purchased reading glasses too. They were good.
My glasses with the heavy prescription and reading glasses combined were accurate but I don't like the style. No fault of yours. I didn't choose well. I don't like shape on my face.
They called to double check my prescription had changed from previous order, as I accidentally put two different prescriptions on my two glasses.I received my glasses in just a couple days and were exactly what I expected. Great service, thanks
First order was misplaced by carrier. Contacted iLook Customer Service. They reviewed the delivery and then sent out a replacement order within a week. The company responded immediately to my message. Service and product were both as advertised. This was my second purchase. I recommend this company.
Referred you to friends and colleagues. They have since ordered from you
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for reaching out! We apologize for the inconvenience.
Your feedback is very important, as we continue to strive to improve and provide better products & services to our customers.
We are happy that we had a chance to address your concern properly.
We will continue to communicate with you via email :)