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iLookGlasses

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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iLookGlasses Reviews Summary

iLookGlasses has a rating of 4.7 stars from 1,134 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality and fast delivery. iLookGlasses ranks 10th among Eyeglasses sites.

service
75
value
5
shipping
5
quality
1,052
This company responds to reviews on average within 5 days

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1,450 reviews

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Canada
1 review
0 helpful votes
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Good experience
January 15, 2023

First time ordering glasses online and I am happy with the process.

Date of experience: January 15, 2023
Bahamas
1 review
0 helpful votes
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Good service
January 15, 2023

Needed to hold the order until an eye exam. Customer care dept managed the order process efficiently and all went smoothly.

Date of experience: January 15, 2023
Canada
1 review
0 helpful votes
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Great glasses
January 15, 2023

This is the second time I have ordered my glasses through iLookGlasses. I am very happy with my glasses and the service provided.

Date of experience: January 15, 2023
Canada
1 review
0 helpful votes
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As expected
January 15, 2023

Delivery was very quick and glasses were just as I had ordered. They gave me a free upgrade as well which is always nice!

Date of experience: January 15, 2023
Italy
1 review
0 helpful votes
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Great!
January 15, 2023

Buen producto, calidad y precio! Lindos armazones

Date of experience: January 15, 2023
Canada
1 review
0 helpful votes
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Easy to scratch
January 15, 2023

I find even with the protective coatings all different types of glasses seem to get scratched easily. I'm forced to purchase more and more glasses frequently because of this. Also once I find a pair of frames I like they are always discontinued quickly.

Date of experience: January 15, 2023
Canada
1 review
0 helpful votes
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New Glasses
January 15, 2023

Fit perfect they ship very quick and the price is just right will be ordering again

Date of experience: January 15, 2023
Canada
1 review
0 helpful votes
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Great place to buy glasses
January 15, 2023

I've been buying eyeglasses for sometime now and had to get my lenses fixed because they were off in someway or another. Making me wait till they got it right. I gave iLookGlasses's my prescription and they sent me my glasses back a couple weeks later. They were perfect.

Date of experience: January 15, 2023
Canada
1 review
0 helpful votes
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Great glasses with great prices
January 15, 2023

I always get my prescription glasses from Ilook glasses I never had issues with any of them and they came with the right size and prescription

Date of experience: January 15, 2023
Canada
1 review
0 helpful votes
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We have been using iLook for some time now and although it has been a while since we have placed an order, we are not disappointed whatsoever. The experience is smooth, simple and enjoyable from shopping online for the correct look all the way through to receiving our choices/selection. The pricing also cannot be beat and that is a huge factor for us and many others too of course. Highly recommend using iLook for all your eye needs!

Date of experience: January 15, 2023
Canada
1 review
0 helpful votes
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Fantastic
January 15, 2023

Got exactly what I wanted for exactly what they said it would cost. Delivery was quick and efficient and the staff were very helpful.

Date of experience: January 14, 2023
Canada
1 review
0 helpful votes
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Very satisfied
January 15, 2023

First time purchasing glasses online. The iLook website was so easy to use and made the experience perfect. The follow up with customer service was very reassuring after I entered my prescription information. Very satisfied with the entire process!

Date of experience: January 14, 2023
Canada
1 review
0 helpful votes
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Wonderful
January 15, 2023

These glasses are wonderful. Fast shipping, friendly service, and lovely styles.

Date of experience: January 14, 2023
Canada
1 review
1 helpful vote
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Unfortunately Disappointed!
February 9, 2023

As a long time satisfied customer I was extremely disappointed this time….I ordered 2 pair of glasses and upon opening I had issues with lens quality of the first pair and then the second pair a lens fell out within a week.
Sorry, won't be coming back!

Date of experience: January 14, 2023
Zoey D. — iLookGlasses Rep
over a year old

Thank you for reaching out! We apologize for the inconvenience.
Your feedback is very important, as we continue to strive to improve and provide better products & services to our customers.
We are happy that we had a chance to address your concern properly.
We will continue to communicate with you via email :)

Canada
1 review
0 helpful votes
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Excellent Service!
January 15, 2023

I have purchased glasses from iLook Glasses two different times. I had good a good experience both times, but, the true test of how a company is to deal with, is when there is a problem. I made an error on the numbers on one of my first orders and was surprised at how easily and quickly the glasses were replaced at no cost to me! I wouldn't shop anywhere else!

Date of experience: January 14, 2023
Canada
1 review
0 helpful votes
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Glasses
January 15, 2023

I have not had glasses before and did not understand the sizing of frames, so my glasses really do not fit very well. The are too loose and I should have contacted them but I sucked it up. Now I hardly wear them. So its not Ilook's fault, its mine

Date of experience: January 14, 2023
Canada
1 review
0 helpful votes
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If hindsight was 20 20 Id buy again
January 15, 2023

Bought as a gift, arrived on time, prescription was perfect, quality perfect, looks great!

Date of experience: January 14, 2023
Canada
1 review
0 helpful votes
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Great
January 14, 2023

Great glasses. Love the colour of the frames, the fit is great and the prescription was correct. I'll definitely order another set from them.

Date of experience: January 14, 2023
Canada
1 review
0 helpful votes
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Many years of 100% amazing service!
January 14, 2023

I have now bought several pairs of glasses through ilook glasses and the service is wonderful as are the glasses! Loyal customer!

Date of experience: January 14, 2023
California
1 review
0 helpful votes
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Not happy
February 7, 2023

One pair very ok other pair are not working for me I all ready was talking to some person their and they didn't help me

Date of experience: January 14, 2023
Zoey D. — iLookGlasses Rep
over a year old

Thank you for your comment. We apologize for the inconvenience.
We do continue to strive to improve and provide a better service to our customers.
We have sent you a private message regarding your order. We hope that you received our message and we await your response so we can continue to talk and address your concerns accordingly.