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iLookGlasses

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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iLookGlasses Reviews Summary

iLookGlasses has a rating of 4.7 stars from 1,134 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality and fast delivery. iLookGlasses ranks 10th among Eyeglasses sites.

service
75
value
5
shipping
5
quality
1,052
This company responds to reviews on average within 5 days

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1,450 reviews

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Canada
1 review
0 helpful votes
Follow Louise E.
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Lots of choices, and realy like the ones I picks.i like the color and fit nice my face.my next one still be I look glasses.

Date of experience: August 27, 2023
Canada
1 review
0 helpful votes
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Brilliant - personalised service
August 21, 2023

I was unable to find the bifocals I was looking for on another site. The customer service people were VERY focused on getting me what I needed. They even went so far as to suggest that certain frames I was looking for would not work for me and guided me towards certain styles and sizes that were perfect.

THIS is now my go-to store!

Date of experience: August 21, 2023
Canada
1 review
0 helpful votes
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Excellent quality and service
August 17, 2023

No problems with this co Expedited quickly Thankyou

Date of experience: August 17, 2023
Canada
1 review
0 helpful votes
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Always perfect!
August 17, 2023

Ilookglasses makes my life so much easier! Getting new glasses is easy. So cheap that I do not mind trying new styles and funky glasses! Most of the time, it's a HIT!

Date of experience: August 16, 2023
Canada
2 reviews
0 helpful votes
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Great service and the glasses are great!
August 16, 2023
Updated review

Because of a misunderstanding, I thought I would get a discount on the second pair. Not a problem for my next order.

Date of experience: August 16, 2023

Difficulty in getting discount on second pair
July 25, 2023
Previous review

Difficulty in getting discount on second pair

Date of experience: July 17, 2023
Washington
1 review
0 helpful votes
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Returning
August 16, 2023

I can't see clearly out of these specs. No problem with my other glasses. Same prescription, different supplier.
I'll be returning them

Date of experience: August 16, 2023
Zoey D. — iLookGlasses Rep
over a year old

Thank you for reaching out!
We are happy to assist with your return request. We have sent you an email with the detailed shipping & return instructions.
We will process your return as soon as we receive it and you will be notified via email.

Canada
1 review
0 helpful votes
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Love my glasses
August 16, 2023

I love these glasses frame. I had my eye doctor put in my prescription when I got the frames. I have had many compliments on them

Date of experience: August 16, 2023
Canada
1 review
0 helpful votes
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Satisfied and content
August 15, 2023

Looking through the selections, was easy enough of course you never know exactly what you're getting when you order online or exactly how they're going to look even with the photo, but it was pretty accurate. I got two pairs and I'm satisfied with both.

Date of experience: August 15, 2023
Canada
1 review
0 helpful votes
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George S
August 15, 2023

Great site, I love using it for all my glasses. Very easy to use and downloading your photo to see the glasses on your own face lets you know exactly how they will look. Highly recommend this site!

Date of experience: August 15, 2023
Canada
1 review
0 helpful votes
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Excellent ordering process.
August 11, 2023

Excellent, chat help was great. Just disappointed with my transition lenses from one of my orders.

Date of experience: August 11, 2023
Canada
1 review
1 helpful vote
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Outstanding Service, Price and Delivery
August 5, 2023

First time ordering glasses online and really didn't know what to expect. Ordered a pair of prescription sunglasses for my son in another province and he received it exactly a week later. Have not seen the glasses myself but he was extremely pleased with the order. Mechelle also double confirmed the prescription at the time of order as there was significant difference between the 2 eyes. Price was very fair and reasonable. Will definitely be a repeat customer. Thank you, Mechelle, for your outstanding service.

Date of experience: August 5, 2023
Canada
1 review
0 helpful votes
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Great product
August 5, 2023

Great product easy website and great customer service. Quick delivery too

Date of experience: August 5, 2023
Canada
1 review
0 helpful votes
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I emailed about my order and called, as I messed up my order.
They pleasantly corrected my errors and smoothed everything out.
Very easy and great prices.
I am a fan

Date of experience: August 4, 2023
Canada
1 review
0 helpful votes
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Trendy glasses
August 2, 2023

Love my new glasses! I ordered a distance and shades distance. I love them both. Highly recommend!

Date of experience: August 2, 2023
Canada
2 reviews
0 helpful votes
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I have 3 different strengths of glasses: reading, mid-distance (computer usage), and driving. As I volunteer 3 days a week at the local museum cataloguing artifacts online, I use my mid-distance glasses more than any of the other strengths. I take them on and off and carry them with me in a glasses case. This activity seems to put a lot of strain on the frame of the glasses. One day in the midst of my accessioning work I took off my glasses and in the process of putting them on again broke the arm connection. While I did try to repair them with Gorilla glue, I was unable to. Without them I experienced real eye strain while attempting to continue my computer input. I realized I would need a new pair of glasses, so went online to ilookglasses where I had purchased my glasses a couple years ago. I found they were having a 2 for 1 sale (BOGO)! I chose new frames (a bit sturdier-looking than the broken pair) and asked for my latest prescription to be used for the lenses. Just to make sure, I sent a copy of the prescription with my order. Two pairs, eh? What a good idea - that means I'll never encounter again the position I was currently in that without glasses I couldn't continue my satisfying volunteer work. In addition to the BOGO offer and their very reasonable prices, they were able to provide me with my new glasses within a week. Bonus.

Date of experience: August 2, 2023
Zoey D. — iLookGlasses Rep
over a year old

Thank you for reaching out!
If you want, we offer a lens replacement service, so you may send them back to us for lens replacement.
We will send you a private message so we can talk more about it.

Canada
1 review
0 helpful votes
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Progressive glasses
August 2, 2023

I was hesitant about buying progressive lenses online due to a bad experience but decided to try a different company and have to say I am so happy with my purchase. The glasses were not a cheap plastic and the lenses work perfectly for me.

Date of experience: August 2, 2023
Canada
1 review
0 helpful votes
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A fair price for glasses
August 2, 2023

Overall happy with my glasses; have ordered here a few times now. It's a bit hit or miss with the quality. I've received some pairs that are very loose and crooked. I should have sent one back but c'est la vie. They are a backup pair of frames that don't get used very often.

The sunglasses I've ordered have been good and are a comfortable fit. Will buy again in the future as the price is right for my budget.

Date of experience: August 2, 2023
Canada
1 review
0 helpful votes
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Glasses
August 2, 2023

It was easy and received glasses quickly,people were very nice and helpful.

Date of experience: August 2, 2023
Canada
1 review
0 helpful votes
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I always come to iLookGlasses for great Canadian service and decent, affordable lenses and frames. Even when I supplied the incorrect prescription, I was helped and got the right prescription and size of glasses at no extra cost to myself. Greatly appreciate the prompt replies and amazing support.

Date of experience: August 2, 2023
Canada
1 review
0 helpful votes
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Comment
August 2, 2023

Good quality and friendly helpful customer service.

Date of experience: August 2, 2023