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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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In a time where data breaches occur daily, it's nice to know that ID.me is here. The process was easy and clear. It gave me a sense of ease knowing biometrics don't lie. Thank you ID.me.
The system has an inaccurate phone number for me (it is missing a digit) and there seems to be no one who can correct that. Thus, I cannot use the system.
I'm sick and tired of paying taxes and seeing people get refunds that do not contribute. This country is upside down.
Simple instructions. Step by step. No time limits, so you have time to THINK! Quick processing of your photo, and video, and WHAM! You're done! Excellent service!
ID.me is the place to go for verifying all your military service and alumni status(s), as it is excepted most everywhere for verification purposes and discounts.
I needed to send information to the IRS, and ID.me made it so easy compared to other ways. I accomplished the task and was easily able to set up facial recognition as well.
Top quality service that is on point and customer friendly.It allows users to be satisfied with service and be happy with the service in a timely manner
Terrible, been locked out of my account for 5 days now, no 1 -800 #. They do not get back when you email customer service. Terrible, would not recommend!
Took to long and didn't get what I needed afterwards
I needed to create an account with the IRS and ID.me made the process of creating the means to sign in securely very easy and intuitive. The whole setup took 4-5 minutes and now I have a secure method to interface with several government websites.
I had to get information to complete my taxes for last year. Had no problems filling in any information was missing. Easy and fast.
H&R Block made error entering Bank Account number. Return was delayed, finally went on line with some trouble to update Bank information.
I already filed my taxes through Chime and then the IRS maybe get ID account and file taxes on the IRS page and I still haven't received my taxes or anything so I don't know how to feel right now at this
ID.me made it very easy for me to conduct my 2025 tax return and gave me the confidence that my data information is secure. I recommend the service to anyone who may want to experience accurate service and privacy.
The process was reasonably easy. I just followed the instructions being careful to answer each and every question that was asked
You will be asked to upload photo ID (DL, passport, etc.), after which you will be asked to share a live selfie. If you are using your cell phone, make sure your camera is allowed access to your browser (e.g. Safari for iPhone users). On your phone, go to Settings>Apps>Safari, then scroll down to Camera and click on "Ask" or "Allow". I believe the default setting is "Deny". Once you allow your camera access to your browser the rest is self explanatory and easy.
It took me hours to set this up. The explanations were poorly worded and contradictory. Taking the selfie was extremely difficult and required multiple tries. I was told to take off my glasses for the selfie, but then couldn't read the instructions! The selfie made me look like an anime monster, was not a true likeness of me; was this supposed to be normal? I had to shuttle between 2 devices— my iPad and my iPhone—to complete the process! The whole experience should be streamlined! And it was never made clear why we should be doing this instead of sticking with EFTPS!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members