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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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It took me hours to set this up. The explanations were poorly worded and contradictory. Taking the selfie was extremely difficult and required multiple tries. I was told to take off my glasses for the selfie, but then couldn't read the instructions! The selfie made me look like an anime monster, was not a true likeness of me; was this supposed to be normal? I had to shuttle between 2 devices— my iPad and my iPhone—to complete the process! The whole experience should be streamlined! And it was never made clear why we should be doing this instead of sticking with EFTPS!
Needed help quickly and using this site I felt secure and confident my info was safe. You'll understand if you try it
My daughter set up the website for me as I had problems attempting to it myself.
I am writing to share feedback regarding my recent experience with your service. Unfortunately, I found the process to be neither user-friendly nor reassuring from a security standpoint.
There is no clear confirmation that the service is secure or legitimate, which makes it difficult to proceed with confidence. Additionally, there appear to be no accessible help features for individuals who are not particularly tech-savvy. This lack of guidance creates unnecessary barriers for users who may need extra support.
I also encountered technical issues during the process. The QR code provided does not function on my phone, and when attempting to use the PC option, the process begins but then abruptly stops and redirects to another screen without explanation. This makes it difficult to complete the task and adds to the overall confusion.
Furthermore, there is no visible AI assistance, help desk, or phone number available to contact for support or to verify the legitimacy of the service. This absence of support channels is especially concerning when users may need reassurance or troubleshooting help.
Overall, the experience has been frustrating and discouraging. I strongly encourage you to improve the platform by enhancing usability, ensuring consistent functionality, providing clear security assurances, and offering accessible customer support options.
Thank you for your attention to this matter. I hope these concerns will be addressed to improve the experience for all users.
I didn't care for it because it took too long. You got to verify yourself too many times. Try to remember numbers and put back in. It just sucked
Contacting a human is pretty much nonexistence. Good luck if AI can't handle an issue you're having.
Fast and reliable and very good attention and charisma in the video call
This site does not always accept your entry and doe not give clear instructions at start.
Horrible experience. Waited hours for a human on multiple days (5) for help resetting a password only to be disconnected and never helped. I received an email saying someone would reach out to help with the problem and they never did. My problem was not one that fit into the chat bots repertoire.
Took over 2 hours after it was advertised as 15 min. If you don't have a smartphone you are in trouble. Very difficult to use and I wasted my evening.
Ez to use and set up. Glad i had a human verify me.
As for the information they'll be holding on to. It will be a matter of time until another data breach reveals my information. Because they'll somehow not learn to encrypt/ anonymize the data at the very least.
Don't even bother unless you have several hours to devote to a frustrating process. It took 3 of us to finally get this done.
Very finicky when doing video confirmation... didn't work for me. Forcing me to wait 20 minutes for a video call.
I thought this was very easy instructions very easy for along
Had to complete 2 ID verifications. The first went well online. The second had to be done with a face to face call. The timer showed 55 minutes which kept changing to less then more time.
8 hours later the face time call lasting 6 minutes was complete.
What a horror!
Pretains mostly to the Video Selfie and access requirements. Even though device is modern and the settings are correct, refuses to complete video selfie portions. Redundant unnecessary function as biometrics and codes and emails already used.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members