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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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It is truly a shame that one needs to go through ID.me for critical things like obtaining social security cards. I had a confirmed reservation for 8pm. Once i joined, my wait time was listed at 2 hours instead of 0 minutes. It got worse, the wait time kept going up. I did not actually get in front of a live agent to start my verification until after midnight. So i waited 4 hours and didnt go to sleep on a work day until around 1am. Keep in mind whatever ID.me tells you, be prepared to wait excessively anyway. Much better off just going to a physical location.
Thank you very much to the tax bureau for helping me recover my stolen tax refund. Although I haven't received any tax refund yet,
Took way too long to verify but I jumped through all the required hoops and was verified but that did not give me access to my account.
Todo fue muy sencillo y muy seguro personal muy amable y con experiencia en lo que hace
Apply at least a month in advance if you think you are going to need it. Waited 2 weeks to get rejected in my first attempt. Then another week and a half to get approved on my second.
Me atendió uno q no hablaba inglés pero me programaron la cita para uno q hablara español
La primera persona no hablaba español pero rápido me buscaron una que si
Fue súper rápido y muy respetuoso ase muy bien su trabajo
The second appointment went great. The first phone call was a 6 hour wait and the first appointment was a flop. No one called and sent an email that I missed the appointment. I was by my phone the entire time. Sad we have to use this to have an IRS online account.
Muy buen servicio de atencion al clienre
Es muy buena la atención al cliente los recomiendo muchísimo
I painstakingly signed up with ID.me 5 years ago as a government mandate. Now, I welcome having the security of it's platform and services to readily validate my identity without undue identity exposure.
Easy to use and verify when attached to fuel and gas cards as well as ordering online for discounted items or restricted benefits for soilders, 1st responders etc
I was verified by ID ME to apply for a military discount for a special programming that I will get free for 2 years. And all I had to do was verify my ID ME account to prove who I was.
For the last past 2 years I always thought applying was going to be difficult and really the frustrating. My patients are low when I am trying to understand can make things complicated for myself. I was surprised and each step or question was easy to understand and complete the application.
The interaction with the agent was wonderful. He was very professional and put me at ease. He was wonderful and while I feel very secure with Id.me handling my information, the process was very lengthy. Once I finally got a video call through was fine; however, the wait was unacceptable.
I have no problem recommending Id.me but be prepared for a lengthily wait time.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members