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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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ID.me's account creation process is straightforward and works. However when selecting the video call verification option be prepared to wait.
Took almost 2.5 hours to get the video call with a representative. Once connected, the verification process was completed in less than 10 minutes.
Thank you,
I did have an account for the past couple of years and lately I tried getting in and the system wouldn't allow me after several tries, I had to delete my account and wait 24 hours to open a new one, 2 nd time around was much simpler
Took forever to complete and the selfie process takes several tries. It feels like this info will be shared by other parties and governments.
El proceso es sencillo y fácil de completar
I highly wouldn't recommend this website unless it's like your last resort you can print it out for unemployment and just file it by hand lately. This website has been getting people issues and I went in person and talked to somebody at the DES office and informed them about that and they informed me that this website has been giving numerous of peoples issues were they're incapable on filing for unemployment through this website.
I don't usually have much patience with doing these things but it was a fairly simple process. The representative I had was great.
Tuve una experiencia muy agradable ya que me brindaron toda la información y consejos sobre mi cuenta de no compartirla. Y eso me pareció genial. La verdad lo recomiendo mucho
I'm usually nervous to deal with new experiences such as this because the process felt like it would be alot. However wait times were reasonable and I would highly recommend this to a friend in the future!
Had provided a secondary email in 2024 when I knew I was wrapping up with an employer at the time and had used company email to establish the ID.me account. However, when providing the uploaded documents and selfie, it required me to log in to that email which I know longer had access to and did not remember the PW to. This blocked me from DIY-ing this login and setup procedure. I should have been able to merge, terminate, or rectify the accounts without an agent or rep to intervene. OR, don't suggest that I could with all the generic chatbot solutions that were not applicable.
Agent Tyler gets 5 stars, because he was helpful and knowledgeable once on virtual call.
I am so excited to let everybody know that this is a good posture of getting situating papers very important papers and this is recorded and monitored and each where you were see this
Kilgore says,
I just kicked the tires, and hit the gas and when I hit the road I was really wheelen.
Had gravel flyen and rubber sqealin and I didn't slow down till I..
This extra step in paying my taxes was not expected and took me a minute to go ahead with it. But it was just a few clicks to confirm my info and take a pic and it was done in 10 mins with no prior knowledge of their methods. Very user friendly and not out of my capabilities or too much of my comfort zone.
Your personal information is required yet they do not make it easy to find the discount code. It's almost like they stole my personal information. Don't waste your time.
It was wonderful experience using ID.me for the first time and I like it. It's also make it easy to have your information put into the database. Its very user friendly and convenient.
Hello I would like to introduce myself my name is Francisco Bustamante and I am Student Striving to be a Phylosophy Professor and I'm honored with the Professionalism ID.me provided I am forever Grateful Thank you ID. Me
What I thought it was going to be a difficult process, ended up in being an easy one, all I needed was my documents, my information and follow instructions which were easy.
Me encanto como me atendieron en todo lo nesesario en video llamada en todo
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