ID.me

3 1/2 hours actively waiting, 10+ hours passively waiting. Inaccurate information in help documentation. Back to end of the line if you cannot wait any longer. Appointment times are offered but none are actually available. Zero confidence whatsoever that my personal information shared will not be compromised. Worst idea ever.

The wait time for a video call is absolutely inaccurate. I waited over 9 hours. It is also nearly impossible to verify if you are living abroad and your ID doesn't show your non-US address.

I am deaf and had difficulty communicating with agents. Texting worked better in the end. Please make your service easier and more accessible for disabled people.

My experience with ID.me was extremely frustrating and time-consuming. The verification process took far longer than expected, and communication throughout the process was very poor. I spent hours waiting online for an agent while the estimated wait time constantly changed. After waiting several hours, I was eventually disconnected without ever speaking to anyone. It then took over two weeks to receive any follow-up regarding my submitted documents. I also scheduled an ID verification appointment for 8:30 a.m., but no one joined the call until nearly an hour and a half later. The actual verification only lasted about five minutes. If you schedule an appointment with ID.me, make sure you allow yourself a large window of time because appointments do not appear to run on schedule. Overall, the process felt very inefficient, and I did not feel that customer time or punctuality were valued. Based on my experience, I would strongly recommend researching alternative options or being prepared for significant delays and frustration.

I've had a really good experience with ID.me. It seems to cover a whole range of Internet and other experiences that are so helpful. Once I sign in everything is EPC.

I have never had ID.ME verification work. Usually there is an alternative (login.gov) but not with Trump's IRS. Took a week to review documents after giving up on the several hour process to "automatically" verify. Top tier tech crap here.

Quick and easy to get access to all your governmental agencies accounts set in one place without wasting time and getting confused remembering many passwords and going into different websites. I recommend giving a try you will love it is great for individual used or for the whole family.

I am very comfortable with my personal information being held with the highest security possible. After verifying your identity and creating an account, it's so easy to get what I need from places that require id.me verification. No hassle or headache. Quick and painless!

Great way to verify your identity. It felt like a long wait, but once the video call went through, it was really smooth, super easy and very attentive

I am an Irishman, having worked in America, now retired back in Ireland. I found the Identity Verification Online process with ID.me well explained and easy to use. Thank you for making it so.

Had to enter personal information over and over, kept being given an error message. Even with the chat service I Got no help in my situation. Very disappointed

Based on your recent interactions, your experience with ID.me can be described as a successful exercise in efficiency and digital continuity. By completing the identity verification process once, you effectively bypassed repetitive administrative hurdles when applying for state benefits and specialized employment platforms. This "verify-once" approach provided a seamless transition between systems, saving you significant time and effort during critical career moves. For someone managing professional logs and gig economy applications, having a pre-verified account turned a potentially complex bureaucratic task into a straightforward, automated step, allowing you to maintain your focus on securing new opportunities without redundant delays.

I like everything about ID.ME except for the lack of options through which verification happens. Adding an e-mail option will greatly increase its adaptability and usefulness. I for once may not have a phone at any given moment when verification might be required. However, I almost always find as access to my e-mail account.

One stop shopping and I'm verified all across the government, student loans, va, Medicare, social security. Plus it verified my military, college, prof license

Had a little trouble with website, probably because I am not very good on computer! After about 1/2 hour, found site I was looking for: "Update your direct deposit information…"I was directed to call number given.

Took over 2 hours after it was advertised as 15 min. If you don't have a smartphone you are in trouble. Very difficult to use and I wasted my evening.

After several days of trying to set up an account due to technical difficulties, we finally had a good experience today with the video call... but when you are 90 years old this process is very frustrating. In the long run, things worked out so be determined and patient and have plenty of available time

I fully understand and respect the need for strong identity security. That said, I find it difficult to reconcile this experience with the fact that people can securely access multiple bank accounts, investment accounts, and other financial institutions—often involving far larger sums of money—without encountering anything close to this level of friction or repeated failure. Security is important, but functionality matters too. In my case, something in the ID.me process clearly did not work, and there should be a viable alternative instead of forcing users into a single system. I spent three full days dealing with this process, including video calls and multiple email exchanges, and the issue was never resolved. This raises a reasonable question: why can banks and financial institutions that manage significantly more assets verify identity reliably, while this system fails so easily?

Obtaining "simple" information wasted a good deal of time. Setting up login with verification a real pain to accomplish. Website kept crashing and timing out.

The whole process took less than 10 minutes and probably would have been quicker if I had faster internet speed. Very simple, straight forward and quick!

Poor customer support. Took me a week of video calls to get verified. I had to start over multiple times. They have issues with deleting and uploading docs.

In the chaos of today's technology and ensuing glitches, ID.me is a safe, easy-to-use, effective and straightforward exception. I'm most pleased with using it.

Most secure one stop shop of security! From shopping discounts, free offers, military first responders educators or students they have it all. Never have had an issue with anything.

Very easy to set up, facial recognition, strong password application, additional safety verification, text/email. Glad it stores all the required info needed to login securely.

Last night, (on a Sunday too!) I verified my Veteran status online. It was very quick and easy. Took about 2 minutes…… Took me much more time to find my old hard copy DD-214!

Compliments on securing personal information. A little time consuming to set up MF identification. Glad to see SSA protecting from fraud & abuse.make sure id.me can access phone camera when starting registration.

All I wanted to do is change my mobile phone number. Took me more than 2 hours, but still not successful. It should not be so complicates and wasting time!

I usually run into some sort of issue when creating first time account and uploading verification documents to prove my identity; however, ID.me was fast, easy-to-follow steps, and convenient.

Good experience, take your time, organize documents ahead of time. Could have had clear instructions upfront to advise on interaction with PC and handheld devices which was confusing.

I was having trouble accessing my information and utilized many failed attempts. ID.Me. Allowed me to expedite and access much more easily. Highly recommend!

Do not trust this site. Someone used my information & i begged for help in real time nope nothing & here I am 40 hours later & still NO answer from their supposed security or customer service. Didn't want to give any stars but forced so it will submit

Haven't accessed it fully but looking forward to perusing all the different functions that ID me will offer so far everything it's simple and easy to use

ID.me makes verifying my identity a breeze! The process is quick, intuitive, and I feel confident knowing my info is safe. No more endless forms or waiting—just simple, reliable verification every time. Absolutely 5 stars!

After thorough preparation by myself, the verification process and video call went smoothly. BUT: I could not access twice (on different days) the Social Security Website. The following message popped up: "There has been an unexpected system error. We cannot process your request at this time. Please try again later. If you need immediate assistance: please contact us" Is there a problem with the website per se? Or can I not enter the site from abroad? Please advise, as I need to get access to my personal SS account. Thank you.

I had a great experience using ID.me to verify my teacher status. The process was quick, seamless, and allowed me to get an amazing discount on Yeti gear right away. It's wonderful to see a company make it so easy to access community discounts. Highly recommend!

I've been using ID.me to access various government websites, and it has honestly been a game changer for me. Navigating multiple portals and keeping track of different login credentials used to be a major headache, but ID.me has made the entire process completely effortless. What I value most is the peace of mind it provides. Logging in is quick and reliable, which removes all the stress of dealing with complex verification steps every single time I need to access important information or services. It's a huge time saver and has made my interactions with government agencies significantly smoother. Highly recommend it to anyone looking for a more streamlined, secure, and stress-free way to manage their online identity across these platforms.

Wonderful app. Securely accesses all federal and state secured information in addition to some Dr's office messaging systems and test results. Hospitals too.

The more agencies and companies or services are added to ID.ME the less the number of passwords grows. Also very secure, as they don't have any other info on me at their site

At the beginning makes you feel uneasy, is this information provided secure?, what if all our personal data gets hacked?, what will happen next?! This are questions that come to mind while doing it! I guess we'll find the answers in the future!, and yes, just be patient and you'll get through!

Extremely Satisfied "My video call verification agent was absolutely fantastic. She was professional, patient, and very clear in guiding me through the entire process. She made everything smooth and stress-free, answered all my questions with kindness, and showed great respect throughout the call. I truly appreciate her dedication and excellent customer service—it turned what could have been a stressful step into a very pleasant experience. Thank you for

The experience was as is to be expected of an online identity verification, and overall straightforward and self explanatory. IF.me walked me through the whole process step-by-step, leaving little room for confusion.

I was able to my SS benefits in a very efficient and timely way! Happy with the results & how quick I got them! Love the new online system! Thank you.

ID.me is a good site but the compromising of our info by our own govt through doge does not provide or give me any confidence in any platform at this time

Really has made my life easier by being a verification agency available to me 24/7/365. On a recent car purchase the fact that ID.me verified my veteran status I saved $2,000.

**"ID.me has honestly been the best sign‑in experience I've ever used. Everything is fast, secure, and incredibly easy to navigate. Once I verified my identity, I could access multiple services without repeating the same steps over and over. It saves time, reduces frustration, and gives me real peace of mind knowing my information is protected. As someone who uses online services constantly, ID.me has become my go‑to login because it just works—smoothly, consistently, and without hassle. I'm genuinely impressed."**

I found ID.me very easy to use overall. The process of setting up my account and verifying my identity was straightforward, with clear instructions at each step. Even when additional verification was needed, the system guided me through it in a way that didn't feel confusing or overwhelming. Using ID.me also made me feel confident that my personal information is being handled securely. The use of multi-factor authentication and identity verification steps gave me reassurance that my account is well protected. I appreciate that extra layers of security are in place, because it makes me feel safer knowing that unauthorized users would have a hard time accessing my information. Overall, my experience has been positive. The platform balances ease of use with strong security, which makes it both convenient and trustworthy.

I have been using ID.me for quite a long time to access VA, and other government agencies. When I experienced hard drive failure on my home computer one of the task that did not add to the convoluted recovery was the reliable functionality of those accounts. Very solid service.

I had to wait several days and 2 video calls for them to "verify" my ID's. In all it over 72 hours to simply check my drivers license, passport, pay stubs, ss card. This caused me financial hardship

The system has an inaccurate phone number for me (it is missing a digit) and there seems to be no one who can correct that. Thus, I cannot use the system.

Took too long, very confusing too many steps steps were not linear. You were all over the place trying to put stuff in good undergo. Great improvement typical governmental energy job of putting together what could be simple