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The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I like the idea of verifying identity only once, then use the id.me online for all my legal transactions. I would highly recommend to friends and family.
It takes a little more time to prepare the required documents. But the interview was less than expected, which helps me to quell my worries.
I verified with ID.me about 4-5 years ago. My password was still good to log on with, but they wanted to verify my data all over again. With passports and drivers' licenses lasting about 10 years each, and a SS card lasting your entire life, I do not fully comprehend why the repeat verification process was necessary. Then they rejected my passport. It was the same passport they accepted originally. Said the name did not match my name. That was a lie. A month later they accepted the same passport, and the same document uploaded for it, and the same passport they already had on file from before. That month of delay meant I could not download my SS 1099 to give to my CPA for my April 15 2025 income taxes. So I was late getting it to her. No, I am not a happy camper.
The initial process to sign up is very user-friendly, and moving forward, ID.me is easy to use to verify your identity. I feel a bit more secure using it.
Very frustrating waiting for the video conference. It took hours waiting for "waiting time 30 minutes" but
Keep on changing the waiting time to a longer time. This is one area where you can really look into to
Improve your system.
It was easy to use it, had no issues by getting into the site that I wanted. Id.me has simplified the identification process, I have already recommended a relative to use it for IRS documentation purposes.
In the past i joined the site and had no issues for many years / now in 2026 / I need to access the social security app and for whatever reasons it shuts me out or doesn't allow me to join other than that i still have faith that someone whith the company will do me correctly and provide me with answers to my problems
All of the documents were uploaded, and yet it still took me multiple days to get in contact with an agent. I stayed on hold for hours once I got the agent it went by smoothly, but the whole process of having to speak to someone after uploading the information was a lot
Great, not only was I able to speak with an agent, she was able to see me, take the photo to view the match on i.d. sent, and hear my voice. Great way to minimize fraud.
Great experience in the long run. Had a little hick-up getting the video call finished. But it was my lack of knowing how to use my phone.
For me, the most convenient site security login protocol I have experienced through my many years of using ID site logins. Easy to setup, use and maintain.
I might not be tech savvy but disrespect from a ai system is disrespectful i down loaded I'd and the last question with an phone number had to option to choose a reason why couldn't text that number wanted texted because was not in use no more and the number was a landline and not text able either so had to start again on different options and that was a disaster.
You'll have to worry about someone hacking your personal information with ID.me!!!!!
ID.me does not play when it comes to SECURITY PROTECTION of your personal identity and information!
If you request any changes. They hope on a video face to face call with you quickly!
I LOVE THIS LEVEL OF SECURITY! 💯
THANK YOU ID.me
Bertrand Gines, San Diego CA
My English is not very good.so I was a little nervous during the video verification. They spoke slowly when I asked. She was extremely and professional. I really appreciate her patience.
ID.me is easy to use and makes your financial accounts more secure. The government uses it for Medicare, Social Security, some time unemployment offices. I have felt safe using it since they started it.
A pasear del tiempo en espera estubo bien ya que me ayudaron con el idioma
I Depend On ID.Me For Security, Privacy, And Overall The Helpful Easy Way To Confirm My IDentity With No Problem! The App Is Very Easy To Use, Navigate Very Secure When Dealing With My Personal Information And Data! I've Already Recommended The ID.ME App To All Of My Family And Friends Also Strangers. My Friends And Family Use It When Needed Just Like I Do..
My experience was very satisfying. The instruction was easy to follow. The video call agent was professional and friendly. Thanks for making my experience good.
ID.me was extremely un-user friendly with extremely long wait times. The entire process took 2hr 40 minutes. The first agent was rude, disrespectful and hung up on me before I could ask a follow-up question. Because she disconnected the video call, I had to call back a second time which meant a second wait time cycle. The second agent was professional, respectful and patient with me as I am a senior citizen and it takes me longer to process auditory/verbal information. Overall, I would give the entire process a BIG FAT "F"! Verifying your identity should NOT have to take 2hr 40minutes to do!
It was a pleasant experience, excellent service, and a very quick and easy response. I am grateful to them for helping me; they responded to me quickly and easily.
Answer: Hello! To reach a support associate at ID.me, please send an email to [email protected]. We are happy to help.
Answer: Hello! Please see the below linked article, as well as our website, to learn more about ID.me! https://help.id.me/hc/en-us/articles/201904874-Who-is-ID-me- https://www.id.me/
Answer: Hello Ralph! ID.me's role is limited to the identity verification process for the IRS. For assistance in verifying your identity for the IRS, please email our team at [email protected]. We look forward to hearing from you! -ID.me Social Response Team
Answer: Hello! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] for assistance.
Answer: Hello Jerry. Thank you for your question. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you, when you reach out this way they will be able to look further into your concern. — ID.me
Answer: Hello Justin! For information on your IRS verification, please email our team at [email protected]. Thank you! -Olivia, ID.me
Answer: Hello Casey! Thank you for your feedback, it is sincerely appreciated. For assistance with your account or verification, please contact us via email at [email protected]. -ID.me Social Response Team
Answer: Hello! ID.me representatives are available to assist you with any account or verification issue you may be experiencing, 24/7. Please reach out to our team at [email protected] for help. Additionally, please see the below linked article for information regarding data security and ID.me. https://help.id.me/hc/en-us/articles/360017705294-Is-my-information-secure-
Answer: Hello! We are happy to assist you with any difficulty you may be experiencing with your ID.me account or verification. Please send an email to [email protected] for help.
Answer: Hello! We are happy to look into this for you. Please send us an email at [email protected].
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.

