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The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I'm trying to go on to the patent office website and they didn't make sure that their ID me in process functioned properly. If you're trying to make a payment you can get to the point where you can look at putting in your credit card information and actually put in your credit card information but it won't populate the payment option it won't populate the inquiry as to the application number. It just merely isn't there. So I get on the phone I call I wait for half an hour after beating the website for 3 hours and she's like oh you got to finish the ID me thing but it gave me like four options to identify myself and I selected two different options. All but no you have to do the ID me. So while she's on the phone with me watching her end she walks me through website
I've already done the ID me for other websites, so I plug it in and tell those two options magically appear on the page that I've gone over 100 times. Literally 100 times. They're just two options that are magically there what's your application number and the fee schedule. I plug in my application number tada! There's my patent pending. I've got some fees that I've got to pay I go to select the fees they enter it to my cart I go to pay and the credit card that I've entered in before the ID me miraculously populates. So the text that idb didn't go through to make sure that it worked properly with the website there's nothing in there that says oh you need to go back to the ID anything there's nothing that says this is required. It goes ahead and let you mess around with it for 3 hours so that you can feel stupid because they are Sloppy and they suck at their job. If you can find a way around using ID me do it. Or if you have to use it just assume that it's lazy people that suck at their job.
It took 2 days to use recreation.gov and ID me to get a national park pass.
The two platforms do not communicate, explain error messages or help in anyway to solve issues that just give you a spinning wheel and then time out. You have to go to Google to trouble shoot the hopeless intergration.
Serves a necessary purpose. Allows access to most government sites and many others, with one set of entries for your identity. In this one safe place
I like the idea of verifying identity only once, then use the id.me online for all my legal transactions. I would highly recommend to friends and family.
Easy, great, and important tool to have...
Makes taking care of business simple and efficient
It takes a little more time to prepare the required documents. But the interview was less than expected, which helps me to quell my worries.
I don't want to use it. I have no choice because the federal government makes it so I have to.
Go through verification process over and over but keep getting rejected
I verified with ID.me about 4-5 years ago. My password was still good to log on with, but they wanted to verify my data all over again. With passports and drivers' licenses lasting about 10 years each, and a SS card lasting your entire life, I do not fully comprehend why the repeat verification process was necessary. Then they rejected my passport. It was the same passport they accepted originally. Said the name did not match my name. That was a lie. A month later they accepted the same passport, and the same document uploaded for it, and the same passport they already had on file from before. That month of delay meant I could not download my SS 1099 to give to my CPA for my April 15 2025 income taxes. So I was late getting it to her. No, I am not a happy camper.
The initial process to sign up is very user-friendly, and moving forward, ID.me is easy to use to verify your identity. I feel a bit more secure using it.
Wait time for video call was ridiculously long. I waited 3-4 hors total.
I appreciated the help from Sam and anyone else that helped me. Thank you
It helped me out a lot when I didn't understand something and it helped me through the process
Very frustrating waiting for the video conference. It took hours waiting for "waiting time 30 minutes" but
Keep on changing the waiting time to a longer time. This is one area where you can really look into to
Improve your system.
ID.me provided my access to key services. Highly recommended.
The waiting time was a bit long.the video call with the agent was very professional.
26 minutes to speak to someone... That 26 minutes took over an hour and a half. Be truthful.
It was easy to use it, had no issues by getting into the site that I wanted. Id.me has simplified the identification process, I have already recommended a relative to use it for IRS documentation purposes.
Answer: Hello! To reach a support associate at ID.me, please send an email to [email protected]. We are happy to help.
Answer: Hello! Please see the below linked article, as well as our website, to learn more about ID.me! https://help.id.me/hc/en-us/articles/201904874-Who-is-ID-me- https://www.id.me/
Answer: Hello Ralph! ID.me's role is limited to the identity verification process for the IRS. For assistance in verifying your identity for the IRS, please email our team at [email protected]. We look forward to hearing from you! -ID.me Social Response Team
Answer: Hello! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] for assistance.
Answer: Hello Jerry. Thank you for your question. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you, when you reach out this way they will be able to look further into your concern. — ID.me
Answer: Hello Justin! For information on your IRS verification, please email our team at [email protected]. Thank you! -Olivia, ID.me
Answer: Hello Casey! Thank you for your feedback, it is sincerely appreciated. For assistance with your account or verification, please contact us via email at [email protected]. -ID.me Social Response Team
Answer: Hello! ID.me representatives are available to assist you with any account or verification issue you may be experiencing, 24/7. Please reach out to our team at [email protected] for help. Additionally, please see the below linked article for information regarding data security and ID.me. https://help.id.me/hc/en-us/articles/360017705294-Is-my-information-secure-
Answer: Hello! We are happy to assist you with any difficulty you may be experiencing with your ID.me account or verification. Please send an email to [email protected] for help.
Answer: Hello! We are happy to look into this for you. Please send us an email at [email protected].

