Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of ID.me

ID.me

3.7
id.me
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate ID.me?
grey stargrey stargrey stargrey stargrey star

ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,198
shipping
651
returns
640
quality
1,169
This company does not typically respond to reviews

We monitor reviews for authenticity

1 review
1 helpful vote
Follow Scott K.
Unfollow Scott K.
Share Review
Report Review

I'm trying to go on to the patent office website and they didn't make sure that their ID me in process functioned properly. If you're trying to make a payment you can get to the point where you can look at putting in your credit card information and actually put in your credit card information but it won't populate the payment option it won't populate the inquiry as to the application number. It just merely isn't there. So I get on the phone I call I wait for half an hour after beating the website for 3 hours and she's like oh you got to finish the ID me thing but it gave me like four options to identify myself and I selected two different options. All but no you have to do the ID me. So while she's on the phone with me watching her end she walks me through website
I've already done the ID me for other websites, so I plug it in and tell those two options magically appear on the page that I've gone over 100 times. Literally 100 times. They're just two options that are magically there what's your application number and the fee schedule. I plug in my application number tada! There's my patent pending. I've got some fees that I've got to pay I go to select the fees they enter it to my cart I go to pay and the credit card that I've entered in before the ID me miraculously populates. So the text that idb didn't go through to make sure that it worked properly with the website there's nothing in there that says oh you need to go back to the ID anything there's nothing that says this is required. It goes ahead and let you mess around with it for 3 hours so that you can feel stupid because they are Sloppy and they suck at their job. If you can find a way around using ID me do it. Or if you have to use it just assume that it's lazy people that suck at their job.

Date of experience: August 6, 2026
Art R.
Arizona
1 review
0 helpful votes
Follow Art R.
Unfollow Art R.
Share Review
Report Review

It took 2 days to use recreation.gov and ID me to get a national park pass.
The two platforms do not communicate, explain error messages or help in anyway to solve issues that just give you a spinning wheel and then time out. You have to go to Google to trouble shoot the hopeless intergration.

Date of experience: July 25, 2026
1 review
0 helpful votes
Follow Donald H.
Unfollow Donald H.
Share Review
Report Review

Identity protected
July 23, 2026

Serves a necessary purpose. Allows access to most government sites and many others, with one set of entries for your identity. In this one safe place

Date of experience: July 19, 2026
1 review
0 helpful votes
Follow young k.
Unfollow young k.
Share Review
Report Review

Retirement
June 18, 2026

So easy to access i d me and very kindly video call

Date of experience: June 18, 2026
1 review
0 helpful votes
Follow Dennis L.
Unfollow Dennis L.
Share Review
Report Review

One id for all transactions
June 18, 2026

I like the idea of verifying identity only once, then use the id.me online for all my legal transactions. I would highly recommend to friends and family.

Date of experience: June 18, 2026
New Jersey
1 review
0 helpful votes
Follow David B.
Unfollow David B.
Share Review
Report Review

Easy, great, and important tool to have...
Makes taking care of business simple and efficient

Date of experience: June 18, 2026
1 review
0 helpful votes
Follow Pedro R.
Unfollow Pedro R.
Share Review
Report Review

Awesome outstanding super
June 28, 2026

Michelle Very Very polite and intelligent thank you so much

Date of experience: June 17, 2026
Oregon
1 review
0 helpful votes
Follow Matina P.
Unfollow Matina P.
Share Review
Report Review

Quick and easy
June 28, 2026

It takes a little more time to prepare the required documents. But the interview was less than expected, which helps me to quell my worries.

Date of experience: June 17, 2026
1 review
0 helpful votes
Follow Fuck Y.
Unfollow Fuck Y.
Share Review
Report Review

Not worth it
June 28, 2026

I don't want to use it. I have no choice because the federal government makes it so I have to.

Date of experience: June 17, 2026
1 review
0 helpful votes
Follow Joseph W.
Unfollow Joseph W.
Share Review
Report Review

Go through verification process over and over but keep getting rejected

Date of experience: June 17, 2026
Pennsylvania
1 review
1 helpful vote
Follow Mary M.
Unfollow Mary M.
Share Review
Report Review

I verified with ID.me about 4-5 years ago. My password was still good to log on with, but they wanted to verify my data all over again. With passports and drivers' licenses lasting about 10 years each, and a SS card lasting your entire life, I do not fully comprehend why the repeat verification process was necessary. Then they rejected my passport. It was the same passport they accepted originally. Said the name did not match my name. That was a lie. A month later they accepted the same passport, and the same document uploaded for it, and the same passport they already had on file from before. That month of delay meant I could not download my SS 1099 to give to my CPA for my April 15 2025 income taxes. So I was late getting it to her. No, I am not a happy camper.

Date of experience: June 17, 2026
1 review
0 helpful votes
Follow Patti K.
Unfollow Patti K.
Share Review
Report Review

Very easy to sign up for
June 28, 2026

The initial process to sign up is very user-friendly, and moving forward, ID.me is easy to use to verify your identity. I feel a bit more secure using it.

Date of experience: June 17, 2026
West Virginia
1 review
0 helpful votes
Follow NEVAL U.
Unfollow NEVAL U.
Share Review
Report Review

Supet long video call wait time
June 27, 2026

Wait time for video call was ridiculously long. I waited 3-4 hors total.

Date of experience: June 14, 2026
1 review
0 helpful votes
Follow Judith T.
Unfollow Judith T.
Share Review
Report Review

Patience and time spent with me.
June 27, 2026

I appreciated the help from Sam and anyone else that helped me. Thank you

Date of experience: June 17, 2026
1 review
0 helpful votes
Follow Dashaun J.
Unfollow Dashaun J.
Share Review
Report Review

It helped me out a lot when I didn't understand something and it helped me through the process

Date of experience: June 17, 2026
1 review
0 helpful votes
Follow Ram L.
Unfollow Ram L.
Share Review
Report Review

Improve waiting time
June 27, 2026

Very frustrating waiting for the video conference. It took hours waiting for "waiting time 30 minutes" but
Keep on changing the waiting time to a longer time. This is one area where you can really look into to
Improve your system.

Date of experience: June 17, 2026
1 review
0 helpful votes
Follow James P.
Unfollow James P.
Share Review
Report Review

ID.me provided my access to key services. Highly recommended.

Date of experience: June 17, 2026
Florida
1 review
0 helpful votes
Follow Pierre Mermoz B.
Unfollow Pierre Mermoz B.
Share Review
Report Review

Verifying ID.me
June 27, 2026

The waiting time was a bit long.the video call with the agent was very professional.

Date of experience: June 17, 2026
1 review
0 helpful votes
Follow Daniel P.
Unfollow Daniel P.
Share Review
Report Review

26 minutes to speak to someone... That 26 minutes took over an hour and a half. Be truthful.

Date of experience: June 17, 2026
1 review
0 helpful votes
Follow Zia Ulhaq A.
Unfollow Zia Ulhaq A.
Share Review
Report Review

It was easy to use it, had no issues by getting into the site that I wanted. Id.me has simplified the identification process, I have already recommended a relative to use it for IRS documentation purposes.

Date of experience: June 17, 2026

From the business

Business History


id.me
McLean, Virginia, United States
+329
See all photos