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ID.meReviews 38,870

4.2
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+328
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,443
value
1,175
shipping
636
returns
627
quality
1,152
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Pennsylvania
1 review
0 helpful votes
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Excelente practica
February 3, 2026

Muy buena practica al poder hacerlo faccil

Date of experience: January 23, 2026
Alabama
1 review
0 helpful votes
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The need for better communication
February 3, 2026

I feel I'd be very helpful if you had a person to help walk you through the process id me specifically choosing the correct best Security protection for an individual the process of how to take pictures so that taken through the process of ease and someone there to help you complete it in a timely basis also, like having an assigned person to work with you again and again and again, so you communicate with one person and not different agents over and over and over again

Date of experience: January 23, 2026
Connecticut
1 review
0 helpful votes
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Recupenrando mi cuenta
February 3, 2026

Fue Buena experiencia para hacerlo yo sola.

Date of experience: January 23, 2026
Virginia
1 review
0 helpful votes
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Awful Experience
February 2, 2026

ID.me is a private corporation that is handling secure data to verify your identity with government agencies. This is a horrible sham. The government should NOT outsource this kind of data processing to a for profit company. And besides, the entire process is a sham. It doesn't really work, the staff is harried, and does whatever is necessary to attempt to get the client verified. Even with their help, the process is atrocious. Private corporations SHOULD NOT be involved in governmental affairs (like filing taxes for example, or verification of identity. These are legitimate governmental functions which for profit companies should be prohibited from.

Date of experience: January 23, 2026
Arizona
1 review
0 helpful votes
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Love at first sight
February 2, 2026

Forget the dating apps and experience a real connection with ID.me video call. I don't know her name but I think she smiled at me. #wife4life

Date of experience: January 23, 2026
Minnesota
1 review
0 helpful votes
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Government Fraud -waste and abuse
February 2, 2026

Unbelievable the many days and hours spent on trying to set up an account. Finally, I made an appointment at the Minneapolis VA. They have 2 very qualified ladies, and it took them over 2 hours to get it done. If the Government wants all these programs, why is it so hard to sign up? ALSO why is it that you state one can go to any post office and get the help you need. This is a FALSE statement and you know it.

Date of experience: January 19, 2026
Colorado
1 review
0 helpful votes
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Mostly great!
February 2, 2026

All great except it is seemingly impossible to reach a real person for help in filling out the application. I tried all of the phone numbers and they all had an automated voice.

Date of experience: January 23, 2026
Oregon
1 review
0 helpful votes
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Very invasive
February 2, 2026

I got an ID.me account back when the US SSI required ID.me. This whole thing is just as invasive and untrustworthy as it ever was.

Date of experience: January 23, 2026
Georgia
1 review
0 helpful votes
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Huge pain in the $#*!
February 2, 2026

Aggravating took me a day and a 1 to get through it. All waiting on phone calls.That never came having an hour.And a half, wait or an hour and forty five minutes wait for someone to answer the phone

Date of experience: January 23, 2026
Ohio
1 review
0 helpful votes
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Over complicated!
February 2, 2026

Worse sign on app I ever seen. This seemed to be the work of a computer security tech who thought he wrote a great program. There should have been a development team that included everyday people who are not computer techs. Appears to have been created by some egotistical bastard trying to impress his boss.

Date of experience: January 23, 2026
Virginia
1 review
0 helpful votes
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Worked fairly well, if you are a senior citizen and not good with Smartphones or computers you may want to have someone sitting next to you that can help

Date of experience: January 23, 2026
California
1 review
0 helpful votes
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Great platform to use
February 2, 2026

Have used this to verify various governmental sites, works well and secures your information so others can't use your identity for their own purposes.

Date of experience: January 23, 2026
Georgia
1 review
0 helpful votes
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Identity verification
February 2, 2026

ID me performed exceptionally well and getting me verified so that I may be able to enter my healthy vet account which I was not able to enter for quite a while due to problems with verification

Date of experience: January 23, 2026
Singapore
1 review
0 helpful votes
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My experience with ID.me was smooth and professional. The identity verification process was clear, secure, and completed successfully. The platform follows strong security standards and provides a reliable way to verify identity for official services. Overall, a good experience.

Date of experience: January 23, 2026
California
1 review
0 helpful votes
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Obtaining "simple" information wasted a good deal of time. Setting up login with verification a real pain to accomplish. Website kept crashing and timing out.

Date of experience: January 22, 2026
California
1 review
0 helpful votes
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Annoying process
February 2, 2026

The process to set up the account is somewhat annoying because there is too much redundency. Even with the account set up, I was not able to set up an account with social security as they could not verify the information received from Id.me

Date of experience: January 21, 2026
New York
1 review
0 helpful votes
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My experience with ID.me was both helpful and challenging. The platform is very secure and designed to protect personal identity, which I really appreciate. It connects easily with government services and other organizations, and it helps confirm who you are without needing to go in person.

Date of experience: January 22, 2026
Indiana
1 review
0 helpful votes
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Harold s johnson
February 1, 2026

Account locked keep saying you're gonna send me a code via email. I've requested one at least 10 times and never got anything. It's bull crap

Date of experience: January 22, 2026
Illinois
1 review
0 helpful votes
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Couldn't upload my Driver's License. Errors. Try again laterβ€”for MORE than a few days.
All sorts of instructions on WHAT to do, but NOWHERE / LINK on WHERE to do it.
I was persistent for over a week. Not many people will be.
I expect your whole ID.me program will fail because of this.

Date of experience: January 22, 2026
Minnesota
1 review
0 helpful votes
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ID.me my experience
February 1, 2026

Terrible! It was the least user-friendly service I have tried to use in a long time. Very difficult to get the service they REQUIRED of me, without asking my permission. Also very little support or way of resolving repeated issues which prevented me from activating the account.

Date of experience: January 21, 2026