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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Es muy fácil de usar las instrucciones son muy claras
I am hard of hearing and your agent was very helpful, calm and not get annoyed, wrote messages in order to continue and understand what was asked to do.
Using Id.me to sign up for vet tix made the process a lot easier. They were able to verify all my documents this way quickly. No digging out DD214 or any other Goverment documents. They've already been uploaded.
I use this to sign in to the ss office. It's fast and I don't have to go back and forth typing 6 digit codes in to access the website
I needed very personal information on a site, and since I was already setup with ID.me it allowed me quick access without the runaround
Perfectly fine Thanks to the person who helped me, even though I didn't speak English. He was very approachable and understanding. I am very satisfied with his service. Thank you, ID me, for having people like him.
The process to gain access to private and sensitive sites such as SSA account was easily accomplished without too many layers.
Setting up an account is really easy and didn't take a lot of time. I was successful within minutes without frustration and I'm not very technical.
Id me
My social security
Login.gov
Emails, verification codes, are confusing, and not easy to navigate, ibwas already verified in the past, but still had to change my password to get access agian?
Attempting to sign into ssa was directed to ID.me site. Previously set up this account with ID.me. Was able to sign into ID.me with no issues but once in received an error that the site I was attempting to sign into could not be found
Stopped and started several times. Needed information and documents during the process. Lost connect during the process and had to restart.
It took most of my morning... glad I was retired and had time!
As an older person navigating this new technology ID made it simple to verify who I was 100% and to access my important information seamlessly I would recommend it to anybody
First, it asked for more evidence to verify my identity, sure. But that is peace of mind. The video verification was short and effective. Once verified, access to my desired site was instantaneous with no wait times. There are a couple nitpicks but nothing terrible. Changing documents is not all that intuitive making this a bit more difficult for older people but not impossible. Once verified, all is good.
Thorough and comprehensive site that provides that personal comfort knowing that your data is safeguarded and protected. Personally it gives me that peace of mind that allows me to sleep at night.
I'am not what you would call Tech savvy, so I expected problems I seem to always choose the wrong selection to take me where I need to go but this actually provided a clear direction, and find the information I needed
Mi experiencia fue muy excelente debido a que no hubo ninguna dificultad al realizar los siguientes pasos
The experience was extraordinary smooth and easy.
At first I thought it would be very complicated. With a little patience and understanding how important the service would be. I follow the instructions and patiently waiting for the emails. I was able to complete I'd and use it to pay my outstanding taxes and able to access my social security information with confidence.
Great service.
I will advice everybody should house ID me.
The document approval experience was timely. Also my initial account was suspended without my knowledge and I wasn't notified as to why
I was so frustrated when I got done. It would say my name was different, etc. I hope I never have to do something like this again!
Answer: Hello! To reach a support associate at ID.me, please send an email to [email protected]. We are happy to help.
Answer: Hello! Please see the below linked article, as well as our website, to learn more about ID.me! https://help.id.me/hc/en-us/articles/201904874-Who-is-ID-me- https://www.id.me/
Answer: Hello Ralph! ID.me's role is limited to the identity verification process for the IRS. For assistance in verifying your identity for the IRS, please email our team at [email protected]. We look forward to hearing from you! -ID.me Social Response Team
Answer: Hello! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] for assistance.
Answer: Hello Jerry. Thank you for your question. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you, when you reach out this way they will be able to look further into your concern. — ID.me
Answer: Hello Justin! For information on your IRS verification, please email our team at [email protected]. Thank you! -Olivia, ID.me
Answer: Hello Casey! Thank you for your feedback, it is sincerely appreciated. For assistance with your account or verification, please contact us via email at [email protected]. -ID.me Social Response Team
Answer: Hello! ID.me representatives are available to assist you with any account or verification issue you may be experiencing, 24/7. Please reach out to our team at [email protected] for help. Additionally, please see the below linked article for information regarding data security and ID.me. https://help.id.me/hc/en-us/articles/360017705294-Is-my-information-secure-
Answer: Hello! We are happy to assist you with any difficulty you may be experiencing with your ID.me account or verification. Please send an email to [email protected] for help.
Answer: Hello! We are happy to look into this for you. Please send us an email at [email protected].

