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ID.me

4.1
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,444
value
1,176
shipping
637
returns
628
quality
1,153
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Minnesota
1 review
0 helpful votes
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Fácil de usar
December 19, 2025

Es muy fácil de usar las instrucciones son muy claras

Date of experience: December 9, 2025
Greece
1 review
0 helpful votes
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Helpful and understanting
December 19, 2025

I am hard of hearing and your agent was very helpful, calm and not get annoyed, wrote messages in order to continue and understand what was asked to do.

Date of experience: December 9, 2025
Louisiana
1 review
0 helpful votes
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Easy to create an account
December 19, 2025

Using Id.me to sign up for vet tix made the process a lot easier. They were able to verify all my documents this way quickly. No digging out DD214 or any other Goverment documents. They've already been uploaded.

Date of experience: December 9, 2025
New York
1 review
0 helpful votes
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I'd fast at id
December 19, 2025

I use this to sign in to the ss office. It's fast and I don't have to go back and forth typing 6 digit codes in to access the website

Date of experience: December 9, 2025
Florida
1 review
0 helpful votes
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Simple and secure
December 19, 2025

I needed very personal information on a site, and since I was already setup with ID.me it allowed me quick access without the runaround

Date of experience: December 9, 2025
California
1 review
0 helpful votes
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Thank you 🙏
December 19, 2025

Perfectly fine Thanks to the person who helped me, even though I didn't speak English. He was very approachable and understanding. I am very satisfied with his service. Thank you, ID me, for having people like him.

Date of experience: December 9, 2025
Texas
1 review
0 helpful votes
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Straight forward process
December 19, 2025

The process to gain access to private and sensitive sites such as SSA account was easily accomplished without too many layers.

Date of experience: December 9, 2025
New York
1 review
0 helpful votes
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Ético y profesional
December 19, 2025

Normal unas cuantas preguntas pero nada que no pueda contestar

Date of experience: December 9, 2025
California
1 review
1 helpful vote
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Super easy set up!
December 19, 2025

Setting up an account is really easy and didn't take a lot of time. I was successful within minutes without frustration and I'm not very technical.

Date of experience: December 9, 2025
Washington
1 review
0 helpful votes
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Social security login difficulties
December 19, 2025

Id me
My social security
Login.gov
Emails, verification codes, are confusing, and not easy to navigate, ibwas already verified in the past, but still had to change my password to get access agian?

Date of experience: December 9, 2025
North Carolina
1 review
0 helpful votes
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ID.me review
December 19, 2025

Attempting to sign into ssa was directed to ID.me site. Previously set up this account with ID.me. Was able to sign into ID.me with no issues but once in received an error that the site I was attempting to sign into could not be found

Date of experience: December 9, 2025
South Carolina
1 review
0 helpful votes
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Not quick and easy
December 19, 2025

Stopped and started several times. Needed information and documents during the process. Lost connect during the process and had to restart.
It took most of my morning... glad I was retired and had time!

Date of experience: December 9, 2025
California
1 review
0 helpful votes
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My experience with ID me
December 19, 2025

As an older person navigating this new technology ID made it simple to verify who I was 100% and to access my important information seamlessly I would recommend it to anybody

Date of experience: December 9, 2025
Puerto Rico
1 review
0 helpful votes
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First, it asked for more evidence to verify my identity, sure. But that is peace of mind. The video verification was short and effective. Once verified, access to my desired site was instantaneous with no wait times. There are a couple nitpicks but nothing terrible. Changing documents is not all that intuitive making this a bit more difficult for older people but not impossible. Once verified, all is good.

Date of experience: December 9, 2025
New York
1 review
0 helpful votes
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ID.me for personal safety and security
December 19, 2025

Thorough and comprehensive site that provides that personal comfort knowing that your data is safeguarded and protected. Personally it gives me that peace of mind that allows me to sleep at night.

Date of experience: December 9, 2025
Kansas
1 review
0 helpful votes
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Social security 1099
December 19, 2025

I'am not what you would call Tech savvy, so I expected problems I seem to always choose the wrong selection to take me where I need to go but this actually provided a clear direction, and find the information I needed

Date of experience: December 9, 2025
Puerto Rico
1 review
0 helpful votes
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La experiencia fue una excelente
December 19, 2025

Mi experiencia fue muy excelente debido a que no hubo ninguna dificultad al realizar los siguientes pasos

Date of experience: December 9, 2025
Saudi Arabia
1 review
0 helpful votes
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Treated like an elite
December 19, 2025

The experience was extraordinary smooth and easy.
At first I thought it would be very complicated. With a little patience and understanding how important the service would be. I follow the instructions and patiently waiting for the emails. I was able to complete I'd and use it to pay my outstanding taxes and able to access my social security information with confidence.
Great service.
I will advice everybody should house ID me.

Date of experience: December 9, 2025
Texas
1 review
0 helpful votes
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ID.me personal review
December 19, 2025

The document approval experience was timely. Also my initial account was suspended without my knowledge and I wasn't notified as to why

Date of experience: December 8, 2025
Virginia
1 review
1 helpful vote
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I was so frustrated when I got done. It would say my name was different, etc. I hope I never have to do something like this again!

Date of experience: December 8, 2025