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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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It was easy to go into the link and set up my account
ID me is very helpful and convenient not always going into a verification process once you are verified
I would encourage anyone needing to verify their identity to use this site. I am 62 and don't have a lot of experience using the new technology that is available to us. I found this site to be fairly easy to navigate would highly recommend it to anyone who is ready to learn more, and who often find themselves frustrated, embarrassed due to their lack of knowledge, which does not make for a pleasant experience.
Had to do it for tax inquiry, it was easy to manage.
Great ease of use and self explanatory. Safe and secure.
Omg i love ID.me regresare mu pronto porque son muy profesionales los recomiendo
Easy and simple everything it was explained with detail
Easy to Navigate & find information.
Download data, history & trends.
Easy accessible
Had trouble with the IRS webpage. Froze me out even through the information was 100% correct. From out of nowhere comes ID.me and I securely got my IRS business done. Good stuff!
I spent several hours getting an id.me account then trying to use it on the irs website
I used ID.me to create my IRS online account and authenticate my information. It was easy to use and the steps are clear.
I already had an ID.me account set up but this was the first time I was asked to do a video selfie. I was initially skeptical but now I realize this is more secure and harder to fake a selfie video whereas a flat photo could be used instead of a live photo and could possibly lead to identity theft. It was a very quick and easy thing to do and took very little time to get verified.
The experience was really good, the security of the system is perfect, there is nothing to complain about, I congratulate the whole team, they do a good job.
As a non technical person, I really had no real problems setting up an account. Directions were easy to follow, and everything went smoothly and quickly.
Wanted to make a payment to the IRS. This site, ID.me, prohibited me from doing so. No explanation, no attempt to justify its existence. Further, the process they require is much too complicated.
It sucks. Takes forever to get in with verification of email and phone number multiple times even though you are responding to their messages on them
ID.me assures my privacy and lets me know I can access my accounts on government sites without my information being transferred to someone else. Thanks, ID.me.
Quick and sufficient very helpful and ID.me is someone I can rely on when it comes to making intentions of any sort especially when my identity needs to be verified.
I have been using this service for verification of military service for a few years now and it just keeps getting better. I have used it at Lowes for a military discount, for I.D. verification for SSI benefits and most recently on va.gov. It gives me pease of mind knowing my information is verified and secure.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members