Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of ID.me

ID.me

4.1
id.me
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
See all photos
How would you rate ID.me?
grey stargrey stargrey stargrey stargrey star

ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,446
value
1,178
shipping
639
returns
629
quality
1,154
This company does not typically respond to reviews

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
Follow Kelly D.
Unfollow Kelly D.
Share Review
Report Review

Easy and trustworthy site
January 17, 2025

I accessed my data fast and it was accurate to do. I am very satisfied with the process.

Date of experience: January 5, 2025
New York
1 review
0 helpful votes
Follow Fedup G.
Unfollow Fedup G.
Share Review
Report Review

Ridiculous.
January 17, 2025

This is a perfect example of how the 1939 Nazis treated the people of Poland. Except worse.

Date of experience: January 5, 2025
Maine
1 review
0 helpful votes
Follow April Q.
Unfollow April Q.
Share Review
Report Review

Overall
January 17, 2025

Polite, courteous and efficient
My experience was pleasant considering the need for further authentic

Date of experience: January 5, 2025
California
1 review
0 helpful votes
Follow Chad L.
Unfollow Chad L.
Share Review
Report Review

$#*!TY COMPANY NO PHONE NO CONTACT
January 17, 2025

Full of lies, $#*!ty technology, bull$#*! lying employees, not available on phone or any other way to contact. Takes months to get anything done from these $#*!s.

Date of experience: January 5, 2025
Missouri
1 review
0 helpful votes
Follow ROBERT L.
Unfollow ROBERT L.
Share Review
Report Review

BEEN COMING TO THE VA FOR MORE THAN TWENTY YEARS, SO WHY THE HELL DO YOU NEED TO VERIFY MY IDENTITY AGAIN? DID YOU FORGET WHO I AM? NO, THIS IS JUST ABOUT CREATING MORE HOOPS FOR VETS TO JUMP THRU LIKE GOOD LITTLE CIRCUS PONIES.

Date of experience: January 5, 2025
Rhode Island
1 review
0 helpful votes
Follow ELLEN E.
Unfollow ELLEN E.
Share Review
Report Review

Unhappy with ID.me experience
January 17, 2025

Poor. Don't like that I need to be by my phone to get authorization

Date of experience: January 5, 2025
Texas
1 review
0 helpful votes
Follow Bertha U.
Unfollow Bertha U.
Share Review
Report Review

I couldn't log in to my account because I no longer had the same number or phone I used to make my account I contacted customer service they closed my account so I was able to remake my account and it took less than 24 hours for me to do that so it was a quick fix.

Date of experience: January 5, 2025
Minnesota
1 review
0 helpful votes
Follow Jeff R.
Unfollow Jeff R.
Share Review
Report Review

Why am I sharing my personal and private information including SS# and DL# with a company that is probably selling it to Russian trolls?

Date of experience: January 5, 2025
New York
1 review
0 helpful votes
Follow Mohamed F.
Unfollow Mohamed F.
Share Review
Report Review

Thanks!
January 17, 2025

ID.me is the secure way to handle my information online

Date of experience: January 5, 2025
Indiana
1 review
0 helpful votes
Follow Bill C.
Unfollow Bill C.
Share Review
Report Review

Complicated process.
January 17, 2025

The whole process of attempting to prove my identity using ID.me, in order to get an Identity theft PIN from IRS, was incredibly complex for me, since I am not very comfortable trying to enter a video call on my computer. It turned out OK, but would have been impossible without the help of my techie son.

Date of experience: January 5, 2025
Tennessee
1 review
0 helpful votes
Follow Ronald J.
Unfollow Ronald J.
Share Review
Report Review

Personal experience
January 17, 2025

The Face ID was difficult need improvement
Had to try several times but apparently it worked but I didn't know for sure it didn't work like most facial I'd info you could not tell if it took

Date of experience: January 5, 2025
Florida
1 review
0 helpful votes
Follow Bruce V.
Unfollow Bruce V.
Share Review
Report Review

AVoid it if you can.
January 17, 2025

Even the survey is problematic. Doesn't accept information. Whole thing is too complicated. Very time-consuming, and requires stamina and familiarity. Had to enter My email twice at the end. Stupid.

Date of experience: January 5, 2025
Texas
1 review
0 helpful votes
Follow Orlando T.
Unfollow Orlando T.
Share Review
Report Review

N/A
January 17, 2025

Hello my name is Orlando Loya I am a hard worker. I love to learn new things & one of my favorite part about me is I don't really give up that easily.

Date of experience: January 5, 2025
Louisiana
1 review
0 helpful votes
Follow Shae I.
Unfollow Shae I.
Share Review
Report Review

Best thing to have
January 17, 2025

This is the best secure way to keep your information safe

Date of experience: January 5, 2025
California
1 review
0 helpful votes
Follow Russell O.
Unfollow Russell O.
Share Review
Report Review

I tried talking with a human being
January 17, 2025

While I was talking to a human being, they just hang up on me

Date of experience: January 5, 2025
Kentucky
1 review
0 helpful votes
Follow Terry J.
Unfollow Terry J.
Share Review
Report Review

ID.me provides an efficient MFA chosen method of choice to suit your level of computer experience.
One should also remember to never ever divulge your personal information or log in credentials to anyone. You still have a responsibility to keep yourself secure.

Date of experience: January 5, 2025
Florida
1 review
0 helpful votes
Follow Chad L.
Unfollow Chad L.
Share Review
Report Review

Helpful people
January 17, 2025

Thank u for helping me so now I can start claiming my weeks

Date of experience: January 5, 2025
North Carolina
1 review
0 helpful votes
Follow Kenneith K.
Unfollow Kenneith K.
Share Review
Report Review

Good
January 17, 2025

Not to hard to deal with but took some time. But all good

Date of experience: January 5, 2025
Connecticut
1 review
0 helpful votes
Follow Ulysses F.
Unfollow Ulysses F.
Share Review
Report Review

100%
January 17, 2025

Awsome thank you very much I was a little confused at first until I understood the process thank you very much

Date of experience: January 5, 2025
Illinois
1 review
0 helpful votes
Follow Michael H.
Unfollow Michael H.
Share Review
Report Review

Bad experience
January 17, 2025

I could never get the code after I signed in. You could contact an agent but don't waste your time because it is useless.

Date of experience: January 5, 2025