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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I have used ID.me for my tax purposes in the past and it was simple and straight forward. I also used it today to verify my Military service for doctorate degree program application and it was also simple and easy. I will strongly recommend it to others.
Satisfy whit id me they provide a good service to me i hope in the feuture they can provide whit better services to me and to give my house i been waiting for more than 20years i never had
I was asked to perform tasks on the computer that I do not know how to do> I had to pay someone to extract my SS information from the computer. Getting a statement by mail should be an option.
For an 82 year old I worked my way thru your web site: Keep the age thing in your head when your create the web site. Old folks at times need all the help they can get.
After multiple attempts to upload my ID and complete facial recognition finally it worked. It took 2 hours to complete, what felt like a nazi inquisition. I had great lighting, great photos but no matter what I became exhausted and frustrated after several different attempts to complete. My ID comes with blurred printing on it - that seems to be problematic. The directions say not to have a blurred photos. Go figure that one out. For the facial recognition video if you don't have your face in the oval frame perfectly with your eyes looking straight forward it doesn't work-the directions during the process are vague and if you can't call to get help you have to really work it. At least that was my experience.
A lengthy process with limited usefulness requiring divulging of all personal data. It is not clear which governement agencies will be able to access your data and how it will be handled in the future.
I fully understand and respect the need for strong identity security. That said, I find it difficult to reconcile this experience with the fact that people can securely access multiple bank accounts, investment accounts, and other financial institutions—often involving far larger sums of money—without encountering anything close to this level of friction or repeated failure.
Security is important, but functionality matters too. In my case, something in the ID.me process clearly did not work, and there should be a viable alternative instead of forcing users into a single system.
I spent three full days dealing with this process, including video calls and multiple email exchanges, and the issue was never resolved. This raises a reasonable question: why can banks and financial institutions that manage significantly more assets verify identity reliably, while this system fails so easily?
It's very easy to navigate through the steps the instructions are clear and simple to follow. The site is secure reliable and trustworthy.
I was having with the video conference portion, but the person helped me get the video up and running on my end, very satisfied.
I was having problems getting my ID verified with login.gov. There was a problem with verifying my phone number. I chose to use the video agent option with ID.me to verify my identity. It took just a few minutes and a couple of documents for the process. It was a great experience.
So long just to get back to a site I had already signed up for. Social security wants you to use this for your protection while they ship all your data to unauthorized third parties illegally. Do I really want them to have my passport info too
For the first time I dealt with the website that it was very quick and easy to do everything I needed to do to use it to get done what I needed to get done
I have used this service and had a great experience overall. Able to access lots of my vital services i depend on. Thanks ID.me
A detailed maze of questions and activities that mirror previous gov't sites wanting the same personal information that litters the internet. While the information remains the same, I feel less secure of my footprint that accompanies my personal data, sliced and diced in so many ways. In the end, a simple photo upload derailed me, and the result of an hour's worth of work was wasted.
Feliz por mi experiencia, fácil y la atención un 10 de 10
I do hope this stays as a good and safe company for my personal information. I guess the future will show that. Remember "The Net" people who work for this company.
I am extremely dissatisfied with my recent ID.me experience. Upon attempting to log into my account, it was suspended got no apparent reason. I submitted several tickets to lift the suspension and verify my account. Instead of receiving helpful support, I'm forced to email and ai bot that is extremely futile for this matter. No customer support line or further service has been offered to me. I'm not able to accept job offers that use this site for background checks, and no access to my personal tax information. This feels very illegal. I'll never recommend this site to anyone. Absolutely terrible.
Frustration is the word I would use to describe this process. Security is great, but this experience with ID Me took a whole day to complete. Photographing, uploading was very difficult due to constant rejections of the uploads. (probably A. I.) After finally getting through to an agent, after about 5 minutes told me she couldn't find me in the system. (I've been receiving S. S. for nearly 30 years), then disconnected the call. The second agent was extremely helpful, and worked with me during multiple internet freeze ups. She finally got the job done. Be prepared!
Easy and convenient. No need to travel and go to the office to apply. Just read the instructions carefully in filing information then submit.
Spending time with the people at. Me I feel more secure using. Me with apps I've had questions in my mind with. Knowing they are standing behind me with top notch security make my day to day less worrisome. I'm very glad to be a part of. Me.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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