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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Too many steps and the process may take you having to re start the process multiple times. The process is not compatible for someone over the age of 60.
System asked for multiple verification methods accross multiple unsecured devices tied in by Google. There are FAR more and safer practices now for verification using A. I. do NOT trust this company and their archaic methods of verification YOUR personal information. Need a legal team to look into this company or call the DOJ.
I needed to talk to a live person because I have a specific issue and could not login, but there is no one available to talk to me
I had to prove my Identity over the internet and it made me feel safe sending my photo and personal info over the internet
Thank you
Even after updating my personal info to my new phone number ID.me sends the log in pass code to my OLD phone number, which is no longer active. When looking for help it says "log in and change the phone number" which I can not do because it will no longer allow me to log in. It seems impossible to get a real person to talk to for help.
It took me long long time to wait for video call. First time I could not speak out due to some technical trouble. Second time it went fine. Interviewer spoke somewhat too fast.
Once the initial ID vetting process is completed, all future sign-on efforts are quick and secure using app-based authentication.
Un poco desastifecho por no poder lo hacer lo que estaba haciendo
Rápido, responsable y me ayudaron a verificar mi identidad
I needed to reset my security settings- and all I had to do was take a selfie. They compared it with my id on file- and that was that. Easy as can be.
Si muy buena y fácil aunque no hablan español
Pretty straightforward and easy. The wait time was a little tedious but that's not something I realistically hold against them. Overall very user friendly.
Setting up my ID my account and downloading documentation needed. I was able to get into my Social Security Administración profile within 30 minutes. Set up an appointment for a name change within 15 minutes in the comfort of my own home.
Every stage of getting a new PW prompted a reply that the site was closed or some other problem. My second attempts were successful.
ID.me for IRS.Gov lets you prove who you are online to get government services like the IRS, state unemployment etc., using one login after verifying your identity. It's easy to fill in the form to become eligible and you log on with a password. Go to IRS.Gov to research and/or create your ID.me account.
I was trying to login for my Social Security information with my login.com site where I have my VA information. It would not let me do that. I then try the ID me and it did work. It was very frustrating though.
Was very fast! Did not take as long to complete my social security app. I already told my friends to leave the ID me on their computer for future use.
Having the librarian at the community library with her techno device expertise helped me get through the process. EYESITE and device problems complicated the algorhythm seriously.
ID me is safe fast and secure. Is season log in with the verification process? Because you don't have to memorize another password.
Learning experience I understand importance of usage but did not really enjoy. Could have easily been more friendly for seniors.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members